Great Omni-Channel Order Management Solution.
Use Cases and Deployment Scope
Today, we utilize IBM Sterling SCBN to integrate our wholesale partners and other distributors with our ERP solution. This allows seamless communication of our inventory availability, order processing, and shipment data. Sterling also allows us to track all of our wholesale and distributor clients in one easy-to-manage place.
Pros
- EDI and Sales Integrations.
- Reporting and Analytics.
- Speed of Onboarding/Integrations.
- Reliability/System Performance.
Cons
- Poor Exceptions Support/Slow Response from Technical Support.
- Lack of Customization/Flexibility.
- Control Tower/Centralized Visibility Could Be Better.
Return on Investment
- Simplified integrations across a large host of B2B clients.
- Competitive pricing / Positive ROI.
Usability
Alternatives Considered
SPS Commerce and TrueCommerce