IBM Robotic Process Automation Reviews & Insights

Score8.8 out of 10

210 Reviews and Ratings

Community insights

TrustRadius Insights for IBM Robotic Process Automation are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Debugging Ability: Reviewers appreciated the intuitive code debugging feature that enhances the overall user experience and helps reduce human error.

Efficiency Boost: Users noted a significant increase in daily process effectiveness by utilizing the platform, resulting in tasks being produced automatically. They particularly liked the bots' ability to meet requirements and the advanced artificial intelligence capabilities integrated into the system.

Quick Bot Building: Reviewers found it advantageous that they could build bots quickly without needing prior coding experience. Creating chatbots capable of handling customer requests easily solved technical problems, making bot management straightforward when understanding bot metrics clearly.

IBM Robotic Process Automation Reviews

16 Reviews

Engineering

Automation helps to streamline our business processes, hence increases productivity.

Rating: 8 out of 10

Incentivized

September 27, 2023

Use Cases and Deployment Scope

IBM RPA is very scalable tool that allows us to scale our automation efforts according to our organisation needs. I appreciate this tool can accommodate both small and large-scale deployments. IBM RPA provides valuable insights into process bottlenecks, exceptions, and overall automation effectiveness, enabling organisation to identify areas of improvements. This tool supports continuous improvements through analytics and the ability to make iterative changes to automation workflows. Seamless integrations with other IBM solutions and wide range of third-party apps which enables end-to-end automation across heterogeneous systems. Also its a great tool for making data-driven decisions easly.

Pros

This tool supports continuous improvements through analytics and the ability to make iterative changes to automation workflows.
IBM RPA provides valuable insights into process bottlenecks, exceptions, and overall automation effectiveness, enabling organisation to identify areas of improvements.
I appreciate this tool can accommodate both small and large-scale deployments.

Cons

its a great tool for making data-driven decisions easly.
Seamless integrations with other IBM solutions and wide range of third-party apps which enables end-to-end automation across heterogeneous systems.
IBM RPA is very scalable tool that allows us to scale our automation efforts according to our organisation needs.

Likelihood to Recommend

Create internal/operational Efficiencies Drive Innovation Drive revenue Growth Improve business process Availability Improve business process Outcomes Improve customer relations / Service Cost management Enhance decision making,The initial setting and learning curve. IBM RPA may involve into some initial setup and configuration, which can take time and effort.
Strong user community

Strong services expertise

Strong customer focus

Product roadmap and future vision

Product functionality and performance

Overall cost

Breadth of services

Verified User

Executive in Engineering (Pharmaceuticals company, 501-1000 employees)

Vetted Review

1 year of experience

Phenomenal at computerizing errands, and it's been easy to use and to install

Rating: 10 out of 10

Incentivized

December 29, 2022

Use Cases and Deployment Scope

It has essentially diminished our functioning time; for instance, a tedious activity that previously required a few representatives can now be set up and taken care of by just a single individual, while the bots complete the work unequivocally and consequently. I especially like how this top of the line RPA stage has decreased any gamble associated with human mix-ups all through our business tasks. This has been achieved by limiting the recurrence with which our staff physically input or send information; accordingly, botches have dropped and precision has developed.

Pros

Is incredibly easy to understand and easy to utilize, in any event, for unpracticed clients.
The intuitive ability, which requires no coding experience, makes it considerably simpler for anyone to use this application.
It is an exceptionally protected, versatile, and savvy robotization stage that incorporates each of the capacities expected for organizations to mechanize even muddled exercises rapidly.

Cons

Numerous associations could profit from having a chatbot capacity.
Evaluating can be diminished. More elements ought to be incorporated to make this arrangement seriously engaging.
Foundation needs on-premises Straightforward errands like perusing email letter drop don't function admirably

Likelihood to Recommend

The entire firm has been sent IBM to completely computerize all of our business procedures. I value IBM's planning of AI bots that I can schedule to handle all of the nasty work. In any case, the work gets done on time even when I'm not around. The bots handle all of the challenging tasks inside our IT divisions and have improved our productivity and efficiency.

Karina Saltos

Engineering Technician in Engineering at ChildFund (E-Learning, 201-500 employees)

Vetted Review

2 years of experience

Powerful Automation Tool with Great Potential: IBM Robotic Process Automation.

Rating: 9 out of 10

Incentivized

December 22, 2022

Use Cases and Deployment Scope

In our biotechnology organization, I use IBM Robotic Process Automation (RPA) to automate a range of manual and repetitive tasks that are specific to the biotechnology industry. This includes tasks such as data entry for clinical trial records, data verification for research results, and document processing for regulatory submissions. One of the main business problems that IBM RPA addresses for us is the need to maintain compliance with a range of regulatory requirements, including those related to data privacy and security. By automating our processes, we can ensure that sensitive data is handled and processed in accordance with these requirements, which helps to protect our organization and our clients. Another business problem that IBM RPA addresses for us is the need to improve the speed and accuracy of our processes. By automating repetitive and time-consuming tasks, I can significantly reduce the time and effort required to complete these tasks, which helps us to improve our overall productivity and efficiency. The scope of our use case for IBM RPA is focused on automating a range of administrative and operational tasks, including data entry, data verification, and document processing. This involves implementing RPA bots to handle these tasks, as well as integrating these bots with our existing systems and processes.

Pros

It can be effectively used to automate the entry of data from various sources, such as laboratory reports, patient records, and instrument readings. This makes it easier to store and analyze data, which is critical in the biotechnology field.
It can also be used to automate the analysis of data. This includes performing statistical analysis, data mining, and machine learning to identify patterns, trends, and insights in the data. This can be used to improve the accuracy of biotechnology research and development.
RPA can also be easily used for tasks such as cleaning and calibrating instruments, monitoring for errors, and troubleshooting. This can help to reduce downtime and ensure that equipment is functioning optimally.

Cons

It currently requires a lot of manual effort to integrate it with existing systems. This can be a time-consuming and costly process, and it would be beneficial to see improved integration capabilities built into the platform.
Additionally, RPA has a rather clunky user interface that can be difficult to use. It would be beneficial to see improved user experience features to make the platform more intuitive and user-friendly.
It has limited flexibility when it comes to dealing with unstructured data, such as text and images. It would be beneficial to see improved capabilities for dealing with these types of data.

Likelihood to Recommend

It creates a more streamlined and efficient experience with the automation of data collection and analysis, the automation of laboratory protocols, and the automation of quality control measures. In these scenarios, robotic process automation can be used to reduce the amount of manual labor involved, increase the accuracy of data, and improve the efficiency and speed of production. Scenarios where IBM Robotic Process Automation may be less appropriate, include the automation of highly complex tasks or processes that require a high degree of human judgment, such as drug discovery and development, and the automation of processes that involve direct contact with human patients, such as medical diagnoses. Additionally, robotic process automation is not typically suited for tasks that require creative problem-solving or require a significant amount of data manipulation. However, the technology is highly capable of being developed to be more intelligent.

Verified User

Engineer in Engineering (Biotechnology company, 11-50 employees)

Vetted Review

4 years of experience

Next Gen RPA with AI Powered

Rating: 8 out of 10

Incentivized

December 1, 2022

Use Cases and Deployment Scope

Scope of the usecase is automate all the email and redirect to right department using Extract Entities from Email,Classify them and invoke respective department i.e Create a task with extracted entities
Which eliminates human intervention to monitor mail,analysis and make appropriate data entry to respective system

Pros

IMAP Server Connection with continuous monitoring using loop
Classifying the emails using Text Classifier
Extract Entities
Conditional loops for cases

Cons

Entities extraction could be improved still
Any prediction machine learning techniques to be enabled
Last but more important is about User Interface Feel..This tools still has classic UI

Likelihood to Recommend

I think RPA is well suited, when we have to automate certain manual process which doesn't need any human intelligence to be applied

Shan S

ML Specialist in Engineering at IBM (Mechanical Or Industrial Engineering, 10,001+ employees)

Vetted Review

1 year of experience

Great IBM-RPA Automation Tool And Best way to Enter Automation World.

Rating: 9 out of 10

Incentivized

November 29, 2022

Use Cases and Deployment Scope

IBM Robotic Process Automation is the best Automation in the market. Our company is a product-based company. we have to send emails and automatic calls to our clients. for that, This is the great Robotic Automation Tool that makes our work easy and saves our Support team and development team time. And Using This RPA our deployment part is easy and can be integrated.

Pros

It help to automating our deployment part.
creating The bots is easy.
The dashboard of that provide is great.
We Mainly work on excel spreadsheets and it support to manipulate data
Task Recording.

Cons

The chat bot model they have to include entity-based interaction with clients
The Cost is Quite High Compared to other RPA
The Documentation of Natural Language program is not good
They Have to Optimize the Performance with large data

Likelihood to Recommend

My experience is great it's mainly used for our company to automate the deployment process for our client. it's had great and improves the workflow by increasing productivity. This seamless integration has changed the way we work previously. Earlier the email and call sent by our support team the deployment time taking is too much but after using this RPA It increases the speed and productivity time.

vijay bhopalwani

Software Engineer L3 in Engineering at ReliableSoft Technologies Pvt. Ltd. - India (Computer Software, 51-200 employees)

Vetted Review

2 years of experience

View profile

Virtual Human which is skilled to do the work told

Rating: 6 out of 10

Incentivized

October 27, 2022

Use Cases and Deployment Scope

We automated many manual task, in which monitoring is a major chunk. We automated our many process which are config driven and generated a huge logs, now to manage logs and take specific actions based on logs and failures, we are using RPA. It is fast and enables us faster response and more uptime.

Pros

Analyzing Data
Bots to raise requirements and manage prirorities

Cons

complexity
Have code env for some features

Likelihood to Recommend

Repetitive task which require time and generally have specific set of action which needs to be performed can be good scenarios to use. Dont use to decide many things, like generating ETA on requirements, it gives unexpected results

Verified User

Engineer in Engineering (Hospital & Health Care company, 501-1000 employees)

Vetted Review

1 year of experience

Need Automation: Go for IBM RPA

Rating: 9 out of 10

Incentivized

October 13, 2022

Use Cases and Deployment Scope

IBM robotic process automation is a very powerful tool for making your work automated. A day-to-day task which is repeated and requires human interaction can be automated easily. ,Monotonous task are easily carried out IBM Robotic Process Automation. We do the task for sales automation like entering data, validating it, checking for redundancy, making of invoice and bills and several other task. It helps to maintain the accuracy and requires least human interaction. Our productivity is increased and now we do not suffer if we have less number of employees or they are on holiday because the task is automated and easily executable. We are able to engage our employees in other productive work and we are able to generate more accurate data in analysis in lesser time if we compare by doing the task manually. The best thing about IBM RPA is that it's UI is very interactive and the solution can be integrated easily with your current running environment. We do not need to do much changes.

Pros

IBM RPA helps in maintaining data consistency by removing duplicate entries and validating the data on its own This is very useful. Because doing this with human interaction is a long and hectic process if the employee does not know the MS-Excel very well.
It helped in boosting the productivity of our staff as now they are doing more productive work which is add on to company revenue.
Chatbot feature is a great tool and it helps a lot of customer as replying the same old messages is a boring task. IBM RPA helps to automates these task easily.

Cons

The UI needs to be simple and easily understandable by any user. Things should be understood by looking at them once and there should be proper segmentation done of the features. So they need to work on the user interface part.
The integration process is a difficult task and can be done by an experienced employee. Proper documentation of IBM robotic process automation is not present in order to do the configuration part easily. Need to hire a third party for additional support if the support period is over and we need further guidance.
Creating an automated task is a big activity and needed perfect expertise as once the task is created and if it is not giving the desired result then the effort is wasted and also the unnecessary resources which can be harmful. So tasks should be easily created and proper steps should be given by IBM RPA

Likelihood to Recommend

IBM robotic process automation solution is the best suited for the environment where the repeated task is carried out and human resource is wasted. By implementing robotic process automation we can achieve more productive work and less human effort is required. Only one-time task creation is an activity and after that every process is automated. It is helpful in scenarios where we need lead generation, and refund initiation because these processes need to be done faster and this can be achieved only by automation IBM RPA is the best solution for this type of scenario.

Verified User

Engineer in Engineering (Computer & Network Security company, 10,001+ employees)

Vetted Review

1 year of experience

IBM Robotic Process Automation is Powerful and Flexible on Data Operation Management.

Rating: 9 out of 10

Incentivized

September 28, 2022

Use Cases and Deployment Scope

IBM Robot Process Automation is a powerful software and its flexible to workflow with and easy to manage all data program and its analytics are the best to collaborate with this software. This feature contains best control of big data management than other features in the field and easy to access.

Pros

Excellent management to all users.
Easy to control on data processing.
This feature has best automation.

Cons

Requires best users to control big data.
Professionality is best in this feature.
Big machines are used to data process big documents.

Likelihood to Recommend

IBM Robotic Process Automation has the best capabilities for easy control and effective business data quality management and also the ability to manage data processing and easy to generate amazing accurate than other feature and the enhancement. This feature has best functionalities and easy on managing them and best control on capabilities.

Kelvin Carvalho

project Manager in Engineering at ROOFMASTER LV (Construction, 11-50 employees)

Vetted Review

2 years of experience

View profile

Automate Everything (even your life): IBM RPA

Rating: 9 out of 10

Incentivized

September 2, 2022

Use Cases and Deployment Scope

In the current project of "Industry 4.0: Thrive and development within the context of local SMEs", we are implementing Robotic Process Automation in local factories and companies. This tool provides the basic requirement for the automation of business and IT processes at scale with ease and speed compared with traditional RPA solutions on the market.

Pros

Great and massive community with wide variety of technical support
Availability of integration of IBM Watson with scalable solution to be provided
Increased lead time and decreased stall time which has direct impact on the overall performance of company's performance

Cons

The high level of entry barrier for newcomers
For some particular aspects of implementation, there are cases of missing documentation with a declarative and definitive explanations of the system performance under different circumstances
There is a need for the integration with other tools and frameworks provided, withstanding the scope of IBM products on the market

Likelihood to Recommend

This is one of the best options available in the market. Despite having a high entry barrier and difficulties in simply starting the process of implementation, over time it provides the increased productivity of IT and business processes in the company, as well as delivering the MVP with bounded and limited lead time. Moreover, the ROI will become positive in a short period of time, especially for SMEs with limited budgets available.

Sabit Shaiholla

Head Research Assistant in Engineering at Nazarbayev University JSC (Research, 1001-5000 employees)

Vetted Review

2 years of experience

Save 40% and 60% in time and money with this software.

Rating: 9 out of 10

Incentivized

August 15, 2022

Use Cases and Deployment Scope

Mainly IBM Robotic Process Automation is used in customer service in more than five departments to solve the response time, to ensure that the bots run correctly depending on each department according to their specific needs. The human resources department has implemented a significant number of intelligent chatbots for the exclusive use of clients in different messaging platforms and even in internal tools, also the accounting department uses chatbots but for a very different use, it is used to generate reports of the tasks performed during the week. To end my comment I would like to add that thanks to this software we can distribute the work in a functional way and with high productivity rates.

Pros

Smart chatbots.
Characteristics of direct and real-time interaction with clients.
Good results with different integrations with Slack, Facebook and WhatsApp.

Cons

It is not the easiest of all the IBM Robotic Process Automation on the market for users from other departments who do not have direct experience with the working world of process automation.
Missing documentation.

Likelihood to Recommend

Working internally with the process automation team is my recommendation to users who are not familiar with IBM Robotic Process Automation, visually it seems like a very easy-to-use software but this is far from reality. IBM Robotic Process Automation is highly recommended for all departments, experience is needed but this is acquired over time, Chatbots will give very functional results for departments that use messaging tools more robustly.

Laurie Julie Blake

System Engineer in Engineering at Mr. Cooper (Financial Services, 5001-10,000 employees)

Vetted Review

3 years of experience

View profile

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Powerful Automation Tool with Great Potential: IBM Robotic Process Automation.

Rating: 9 out of 10

Incentivized

December 22, 2022

Use Cases and Deployment Scope

Pros

It can be effectively used to automate the entry of data from various sources, such as laboratory reports, patient records, and instrument readings. This makes it easier to store and analyze data, which is critical in the biotechnology field.
It can also be used to automate the analysis of data. This includes performing statistical analysis, data mining, and machine learning to identify patterns, trends, and insights in the data. This can be used to improve the accuracy of biotechnology research and development.
RPA can also be easily used for tasks such as cleaning and calibrating instruments, monitoring for errors, and troubleshooting. This can help to reduce downtime and ensure that equipment is functioning optimally.

Cons

It currently requires a lot of manual effort to integrate it with existing systems. This can be a time-consuming and costly process, and it would be beneficial to see improved integration capabilities built into the platform.
Additionally, RPA has a rather clunky user interface that can be difficult to use. It would be beneficial to see improved user experience features to make the platform more intuitive and user-friendly.
It has limited flexibility when it comes to dealing with unstructured data, such as text and images. It would be beneficial to see improved capabilities for dealing with these types of data.

Likelihood to Recommend

Verified User

Engineer in Engineering (Biotechnology company, 11-50 employees)

Vetted Review

4 years of experience