IBM Robotic Process Automation Reviews & Insights

Score8.8 out of 10

210 Reviews and Ratings

Community insights

TrustRadius Insights for IBM Robotic Process Automation are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Debugging Ability: Reviewers appreciated the intuitive code debugging feature that enhances the overall user experience and helps reduce human error.

Efficiency Boost: Users noted a significant increase in daily process effectiveness by utilizing the platform, resulting in tasks being produced automatically. They particularly liked the bots' ability to meet requirements and the advanced artificial intelligence capabilities integrated into the system.

Quick Bot Building: Reviewers found it advantageous that they could build bots quickly without needing prior coding experience. Creating chatbots capable of handling customer requests easily solved technical problems, making bot management straightforward when understanding bot metrics clearly.

Reviews

95 Reviews

IBM Robotic Process Automation review

Rating: 8 out of 10

Incentivized

April 15, 2025

Use Cases and Deployment Scope

IBM Robotic Process Automation is a great option for automating repetitive processes and for using systems that do not have integrations. The possibility of using activities to access APIs, FTPs and other types of connections that do not require a graphical interface greatly speeds up some processes, with image recognition also being very important in the latter cases, where the selector is a little more complicated to obtain.

O IBM Robotic Process Automation é uma ótima opção para automação de processos repetitivos e para utilização de sistemas que não possuem integrações. A possibilidade de utilizar atividades para acesso a APIs, FTPs e outros tipos de conexões que não requerem interface gráfica, agilizam bastante alguns processos, sendo o reconhecimento por imagem bem importante também, em últimos casos, onde o seletor é um pouco mais complicado de se obter.

Pros

Use of non-integrated systems.
Structuring processes by stages.
Differentiated code structure compared to competitors.
Utilização de sistemas não integrados.
Estruturação de processos por etapas.
Estrutura de código diferenciado com relação aos concorrentes.

Cons

Limitations when manipulating spreadsheets.
Visual component mapping could be better.
Creation of more simplified dashboards.
Limitações ao manipular planilhas.
Mapeamento de componentes visuais poderia ser melhor.
Criação de dashboards mais simplificados.

Likelihood to Recommend

Overall, the IBM Robotic Process Automation framework adapts well to scenarios where processes can be implemented that can be divided into distinct steps, but it is not limited to these scenarios. Although it is not frequent, there may be scenarios where the visual component is not easily identified by the tool.

No geral, a estrutura do IBM Robotic Process Automation se adapta bem em cenários onde podem ser implementados processo que podem ser divididos em etapas distintas, porém não é limitado a apenas a esses cenários. Apesar de não ser frequente, pode haver cenários onde o componente visual não seja facilmente identificado pela ferramenta.

This review was originally written in Portuguese and has been translated into English using a third-party translation tool. While we strive for accuracy, some nuances or meanings may not be perfectly captured.

Verified User

Employee in Information Technology (1-10 employees)

Vetted Review

1 year of experience

Best Bot For Repetitive Task

Rating: 10 out of 10

Incentivized

March 25, 2025

Use Cases and Deployment Scope

RPA (IBM Robotic Process Automation) as we affectionately call it is use for automating our banking transaction processes. There are so many processes that are manually done by Tellers at the banking halls to complete transactions for client. We have over 20 processes automated using IBM Robotic Process Automation. Staff have been reassigned to different task as IBM Robotic Process Automation has taken over these manual processes, increasing efficiency in delivery of service to clients in the banking halls.

Pros

Integration with Systems is very easy
Process automation is simple. Once you have your script right

Cons

Add capability to integrate with deployment tools

Likelihood to Recommend

It is very efficient. Processes run as long as the servers are up.

Peter Awortwe

IT Asset and Configuration Analyst, Service Catalog Manager, Knowledge Manager in Information Technology at Eprocess ISA (201-500 employees)

Vetted Review

2 years of experience

Verified on LinkedIn

IBM RPA is a great choice!

Rating: 9 out of 10

Incentivized

September 4, 2024

Use Cases and Deployment Scope

We automate processes by eliminating repetitive tasks, giving customers more time to accomplish more challenging tasks

Pros

Automate Excel Spreadsheets
Automate Website Navigation
Automate any desktop application by image

Cons

View log while running the robot
Better chart and KPI generation
Be able to stop the execution of a robot

Likelihood to Recommend

IBM RPA is a low-cost solution that leaves nothing to be desired compared to the market leader. With basic programming knowledge you can automate any process that your organization needs

Daniel Souza

System Analyst in Information Technology at LuminaMind (11-50 employees)

Vetted Review

4 years of experience

View profile

Automate With IBM Robotic Process Automation

Rating: 10 out of 10

Incentivized

September 2, 2024

Use Cases and Deployment Scope

We are currently using it to automate most of the user activities performed by the Tellers. There are so many manual input required by our backend staff at the banking halls to complete a simple transaction. As an organization, IBM Robotic Process Automation was introduced and currently running as a project, enrolling most of the common activities performed by the backend staff. That has saved time and helped increase the turnaround time in fulfilling customer request.

Pros

IBM Robotic Process Automation is able to complete programed activities well. With it, the team was able to automate account settlement process.
It does not allow for duplications. Since we implemented Airtime settlement on IBM Robotic Process Automation, duplicate airtime deductions on client account has been eliminated

Cons

Not that I can think of now

Likelihood to Recommend

It is best to be used when you understand your process, and always try it out in a UAT environment to avoid breaking anything in the production environment. When it was first implemented for auto-reversal of customer failed transactions, it had to be rolled back because some steps were missed and that ended up reversing double fees.

Verified User

Employee in Information Technology (201-500 employees)

Vetted Review

1 year of experience

RPA IBM Review

Rating: 6 out of 10

November 7, 2023

Use Cases and Deployment Scope

It's helped automate some of manual repetitive tasks. For instance, it's helped us automate the Purchase Order creation process. Now end users can simply fill out a template and submit it to the BOT for processing rather than requiring individuals to process via email. It's also helped facilitate the storing of documents (i.e storing incoming CVs in a specific folder).

Pros

integrations
flexibility
scalability
support

Cons

some features still in development
sometimes limiting in customization/ modification capabilities
risks if BOT is not properly configured

Likelihood to Recommend

While it can be applied to various scenarios, its suitability can depend on the specific requirements of a given task or process. Here are some scenarios where IBM RPA is well-suited and scenarios where it may be less appropriate: Well suited: 1.Data Entry and Data Migration: RPA can efficiently automate data entry tasks, such as copying information from one system to another or migrating data between databases, reducing the risk of human error 2. Report Generation: RPA can generate routine reports by extracting data from various sources, formatting it, and delivering the reports to the relevant stakeholders, saving time and effort. 3. Email and Message Handling: RPA can help manage and categorize emails and messages, such as routing customer inquiries to the right department or processing routine email requests.Less suited for: 1. Cases where there is High Variability: RPA may struggle with tasks that have a high degree of variability, where each case is unique and difficult to standardize. 2. For Complex Decision-Making: RPA is rule-based and not designed for complex decision-making processes. It cannot replace the judgment and decision-making capabilities of humans.
3.Tasks Requiring Creativity: RPA is not suitable for tasks that require creativity, innovation, or problem-solving skills, as it operates based on predefined rules and logic.

Verified User

Employee in Information Technology (10,001+ employees)

Vetted Review

1 year of experience

Future RPA competitor

Rating: 7 out of 10

Incentivized

October 2, 2023

Use Cases and Deployment Scope

As currently working in an Automation Department , there are various opportunities where we get the chance to know more about and RPA tool . As we know the trend of unattended automation is increasing day by day, the competition of RPA automation have also increased with various brand with different features and facalities along with the cost pricing. The automation bot basically used for unattended human intervention within a process

Pros

helps in creating automated process at business scale
good feature where bots can act on AI insights
good feature available like OCR activities and AI intelligent chatbot
Low code with multiple bot execution in concurrency

Cons

looking at the RPA market competitor UIPath , the IBM licensing is twice in Cost as compared to UiPath but offers better value.
process stability along with the flexibility in 3rd party integration apps.
unclear guidelines in the documentations and slow initialization or implementation

Likelihood to Recommend

On comparing the market scenario, the Basic perspective is based upon the Usage and Cost of the tool. The IBM RPA provides the flexible and cost effectiveness licensing along with the customer requirements but gets the impression of High Licensing cost on comparison with the other RPA tools like Uipath , Automation Anywhere , Blue Prism etc. 3rd party app integration is one more hectic side , but the plus point is the AI insights to complete process

Verified User

Engineer in Corporate (10,001+ employees)

Vetted Review

1 year of experience

Great RPA tool for our manufacturing efforts

Rating: 9 out of 10

Incentivized

September 29, 2023

Use Cases and Deployment Scope

We use IBM RPA mainly to automate and stadardize our workflows on the supply chain, inventory, logistics, and warehousing sides. Before we started using it, we didn't have a system to manage these areas in a standardized way, wherea now, all of our intake, data entry, dispatch, etc., processes are more streamlined and error-free.

Pros

Creating and maintaining reports based on continuous data entry
Setting standardization tasks for our production data entry tasks
Maintaining standard worklfows for new inventory intake and output

Cons

It's very expensive, especially for growing operations like ours.
It's a bit difficult to set up and start using confidently.

Likelihood to Recommend

I think IBM RPA is very suitable if your supply chain workflows have lots of repetitive or time consuming tasks, or tasks that have a lot of room for human error. Reducing these was the main motivation for our purchasing decision. For where it doesn't fit in well, I'm not sure if it fits in well with data from production machines, especially machines like ours that have a wider range of variation.

Kat Karpenko Wozny

IT Manager in Information Technology at Kiwi Flowers (51-200 employees)

Vetted Review

2 years of experience

IBM Robotic Process Automation review

Rating: 8 out of 10

Incentivized

September 28, 2023

Use Cases and Deployment Scope

We used IBM products for IBM Robotic Process Automation to help automate some of our financial accounting process related workflows. For financial operational processes that were relatively repetitive and had high volume of entries, we utilized robotic process automation to automate these processes. These included part of our weekly reconciliations, accounts payable automation, and reporting processes.

Pros

Accounts payable
Account reconciliation
Reporting dashboards

Cons

Smaller scale/volume processes
Exceptions based handling

Likelihood to Recommend

Some scenarios based on our experience where IBM Robotic Process Automation can be well suited includes processes that are high volume, very repetitive, and generally clerical or straightforward in nature. For our organization we were looking to automate more of financial back office operational type processes. This product worked out well for these scenario cases.

Verified User

Professional in Finance and Accounting (5001-10,000 employees)

Vetted Review

2 years of experience

Automation helps to streamline our business processes, hence increases productivity.

Rating: 8 out of 10

Incentivized

September 27, 2023

Use Cases and Deployment Scope

IBM RPA is very scalable tool that allows us to scale our automation efforts according to our organisation needs. I appreciate this tool can accommodate both small and large-scale deployments. IBM RPA provides valuable insights into process bottlenecks, exceptions, and overall automation effectiveness, enabling organisation to identify areas of improvements. This tool supports continuous improvements through analytics and the ability to make iterative changes to automation workflows. Seamless integrations with other IBM solutions and wide range of third-party apps which enables end-to-end automation across heterogeneous systems. Also its a great tool for making data-driven decisions easly.

Pros

This tool supports continuous improvements through analytics and the ability to make iterative changes to automation workflows.
IBM RPA provides valuable insights into process bottlenecks, exceptions, and overall automation effectiveness, enabling organisation to identify areas of improvements.
I appreciate this tool can accommodate both small and large-scale deployments.

Cons

its a great tool for making data-driven decisions easly.
Seamless integrations with other IBM solutions and wide range of third-party apps which enables end-to-end automation across heterogeneous systems.
IBM RPA is very scalable tool that allows us to scale our automation efforts according to our organisation needs.

Likelihood to Recommend

Create internal/operational Efficiencies Drive Innovation Drive revenue Growth Improve business process Availability Improve business process Outcomes Improve customer relations / Service Cost management Enhance decision making,The initial setting and learning curve. IBM RPA may involve into some initial setup and configuration, which can take time and effort.
Strong user community

Strong services expertise

Strong customer focus

Product roadmap and future vision

Product functionality and performance

Overall cost

Breadth of services

Verified User

Executive in Engineering (501-1000 employees)

Vetted Review

1 year of experience

IBM Robotic Process Automation for Suppliers Bills Passing

Rating: 9 out of 10

Incentivized

September 27, 2023

Use Cases and Deployment Scope

We are using this product for Supplier's bill passing and costing master data updation in SAP.

Supplier send the file with attached on specified email.

IBM Robotic Process Automation reads the supplier attached file from email with OCR and take out supplier code, PO number, and matches with SAP master data.

Based on above matching system pass the invoice in case of there is a mismatch then admin receive the exception email

Pros

Suppliers send the email with attached invoice on special email ID created for this purpose only
IBM Robotic Process Automation reads the email attachment with OCR capability and convert that data into our required template
if above data e.g. vendor code, PO number, material code, quantity calculation matches with our specified rules, IBM Robotic Process Automation does the SAP bill passing (MIRO)
if there is a mismatch then admin receive the exception email with vendor,PO number etc

Cons

Speed of invoice reading through OCR can be improved
More machine learning can be used in case of exceptional cases
Cost factor can be improved

Likelihood to Recommend

I think IBM Robotic Process Automation is more suited in case there is a huge data and work is of same nature. IBM Robotic Process Automation takes care of mistakes and avoid human error. IBM Robotic Process Automation can be more effective if the format of attachment is uniform across all suppliers etc.

if data is less and format are not standardized, IBM Robotic Process Automation faces cost / OCR reading issues.

Lalit Madan

SR. GENERAL MANAGER - IT/SAP in Information Technology at LUMAX INDUSTRIES LIMITED (5001-10,000 employees)

Vetted Review

1 year of experience