IBM Sterling Order Management Reviews & Insights

Score9 out of 10

13 Reviews and Ratings

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Reviews

5 Reviews

IBM Sterling Order Management- Overview and Advantages

Rating: 7 out of 10

Incentivized

November 8, 2016

Use Cases and Deployment Scope

IBM Sterling Order Management provides order orchestration through a centralized inventory, order promising and fulfillment hub to support omni-channel fulfillment. It helps enterprises increase fill rates and inventory turns, reduce markdowns, improve customer loyalty and increase share of wallet. The Sterling Order Management system enables you to make better decisions about how to promise and fulfill customer orders, resulting in improved profitability and customer satisfaction.

Pros

A single view of supply and demand across channels to provide improved inventory utilization and more accurate promise dates.
Coordinated, customized fulfillment execution to support various selling channels and both internal and external supplies.
One source of order information to provide customers with accurate and timely alerts and updates.

Cons

Better if they can support Warehouse management. It would be single tool to have E2E support.

Likelihood to Recommend

[IBM Sterling Order Management is well suited for] Integrated order fulfillment processes across all selling channels to provide a seamless customer fulfillment experience.

Verified User

Team Lead in Information Technology (5001-10,000 employees)

Vetted Review

4 years of experience

IBM Sterling Commerce - market leader

Rating: 8 out of 10

Incentivized

December 9, 2015

Use Cases and Deployment Scope

We at eBay provide order management system(OMS) capability as a platform to major retailers.The back end of OMS is IBM Sterling Commerce.

Pros

Centralized order management
Distributed inventory management
Solid integration framework

Cons

Selling the product as more micro managed modules

Likelihood to Recommend

It's perfect for medium to large retailers

Verified User

Engineer in Information Technology (1001-5000 employees)

Vetted Review

8 years of experience

IBM Sterling - A Business Toy for Gamers??

Rating: 6 out of 10

March 17, 2014

Use Cases and Deployment Scope

It is used across the entire organization for inbound, outbound, inventory control, supply chain management, returns, Cognos reporting, and more.

Pros

Centralizing data.
Instantaneously updated data.
Ad hoc reporting.

Cons

The user interface of the system is very "click" intensive. By that I mean that a user must either [mouse click] or [keyboard stroke] an inordinate amount, in order to accomplish a routine task. I contend that the user interface must have been developed by a "gamer" and not a business software development-type individual. This is very inefficient.
While the system is very capable of creating ad hoc reports (downloading data and importing into Excel), it is weak in the other direction. I would like to be able to manipulate / annotate my downloaded data and upload it back to the system in a batch process fashion. This would increase efficiency and reduce some of the aforementioned gamer-like clicking. Perhaps the system is capable of this and our organization is just not taking advantage of such features.
Recently, I spent a significant amount of time inputting data, in order to "trick" the system into providing the desired result. For example, the quantity of a specific product / SKU will display a result of [ 0 ], while most of the time no entry will be displayed if in fact the actual quantity is zero. The "trick" is this; Step 1 - Increase the value by [ 1 ], then [save]. Step 2 - Decrease the value by [ 1 ], then [save]. The system will now display the desired result. Wow!

Likelihood to Recommend

I would be interested to know how much is out-of-the-box and how much customization a specific organization's requirement would be.

Gregory Powell

Inventory Control Analyst at School Specialty, Inc. (1001-5000 employees)

Vetted Review

1 year of experience

Sterling Commerce - A User Review

Rating: 9 out of 10

March 17, 2014

Use Cases and Deployment Scope

1. ecom OMS system
2. Ecom Inventory Master
3. Ecom Ship from Store Order Fulfillment (Pick, Pack & Ship)
4. Ecom Warehouse Management system
5. Order Sourcing
6. Order Invoicing
7. Drop Ship Vendor Order Sourcing

Pros

Node Sourcing and scheduling
Real Time Inventory Management
Store Order Fulfillment
Service Oriented Architecture

Cons

RCP Based deployment
Wider variety of sourcing configuration
Product Documentation
COM Features need to better so that Customer case handling is facilitated

Likelihood to Recommend

1. Order Capture
2. Order Sourcing & Scheduling
3. Inventory

Raj Samrat Chaudhuri

Senior Manager - Projects in Information Technology at Cognizant Technology Solutions (10,001+ employees)

Vetted Review

4 years of experience

IBM Sterling Commerce

Rating: 8 out of 10

March 14, 2014

Use Cases and Deployment Scope

Its used across all departments & geos in my organization. The biggest problem it address is across Global Inventory Management & Revenue recognition like Transfer IN & OUT.
Also its capability with other applications.

Pros

The robust functionality of Sterling Order Management can be utilized across multiple selling channels, which include contact (call) center, store, web, and field sales
Check inventory availability across all locations
Sterling Distributed Order Management delivers the required visibility and event management across all fulfillment activity, allowing you to respond quickly to unexpected problems and meet customer expectations
Although not yet fully integrated, Sterling has a compelling Supply Chain Execution fulfillment vision that covers Selling, Order Management and Logistics.

Cons

IBM Sterling Commerce has been unable to generate significant sales momentum with their Warehouse Management System and Transportation Management System suites and is falling behind the competition. It is yet to be seen if IBM can turn this around and start to keep pace with the industry leaders
Sterling Warehouse Management Software depth and breadth of functionality is challenged in complex supply chain operations
Sterling Transportation Management Software is largely North American centric; lacking features to handle sophisticated global operations

Likelihood to Recommend

What is the Development Technology ? What is the Integration Technology ? How much it can be Customized ?

Verified User

Engineer in Information Technology (10,001+ employees)

Vetted Review

-4 years of experience

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