#1 most frequent
Canada
66.7%2 installations of 3
What is iATS Payments?
iATS Payments is an integrated end-to-end donation processing solutions for nonprofit organizations. The iATS transaction processing services are specially designed to help nonprofit organizations save time and money on fundraising.
Categories & Use Cases
Videos
Who Buys & Uses iATS Payments
#2 most frequent
United States of America
33.3%1 installation of 3
iATS Works for Me!
Pros
- Process payments.
- Detailed reporting.
- Process refunds if needed.
Cons
- Better cut-off times for reporting purposes - sometimes previous day's transactions are reported on the next day's reports.
- Include Discover card transactions in the same deposit with the other cards.
- Take out fees immediately instead of waiting until the end of the month and doing a lump sum.
Return on Investment
- Increased donations.
- Increased monthly recurring gifts.
- Decreased use of Discover cards (we discourage using Discover cards).
Alternatives Considered
Stripe, Square POS, Vantiv and Bento for Business
Other Software Used
Vantiv, Stripe, Square POS, QuickBooks Online, Bento for Business
iATS -Payment Processing with a basic Salesforce integration
Pros
- Relatively good UI
- Good support
Cons
- Doesn't have the strongest Salesforce integration
- Better engagement with the Salesforce NPSP
Return on Investment
- Given us the ability to take online payments and donations.
- Decreased the amount of manual processing.
Alternatives Considered
Click & Pledge, Classy and PayPal Payments
Great customer service and gets the job done, but that's about it
Pros
- Excellent customer service
- Can process ACH transactions as recurring donations
- Integrates with Salesforce
- Records name of credit card holder in iATS reports
- Can process recurring donations on a monthly, quarterly, or yearly basis
Cons
- Website form integration into Salesforce needs improvement. You can create custom questions on your website, but there is no way to have the data import into certain fields, it only syncs to the database in the iATS fields, which makes reporting very difficult.
- It's very tedious to set up a recurring donation, in fact, every time I do it I have to have their support team walk me through and ensure it's set up correctly.
- No option for donors to elect to cover the transaction fees.
- Automatic email notifications from online transactions are limited.
- Sometimes (but not always) there is a one day delay in the transactions syncing to the database.
Return on Investment
- Recurring donors have doubled by being able to automate the monthly transaction process.
- Reporting based on information donors have filled out in online forms has been lacking due to the way the data syncs into the database. This has made donor targeting and segmentation difficult.
Alternatives Considered
WePay, Classy and Authorize.Net
Other Software Used
Salesforce Lightning, Nintex Platform