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iATS Payments Reviews & Insights

Score7 out of 10

7 Reviews and Ratings

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Community insights

TrustRadius Insights for iATS Payments are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Personalized Customer Support: Users have expressed their appreciation for the personalized customer support provided by iATS. They have found the customer service team to be willing to go above and beyond in resolving any issues or concerns, with reviewers describing them as courteous, friendly, and helpful.

User-Friendly Platform: The ease of use and customer-centric approach of iATS has been praised by users. They have found the platform extremely intuitive to navigate, offering a seamless experience for processing payments, setting up recurring transactions, and scheduling.

Comprehensive Reporting: Users value the detailed reports offered by iATS as it enables them to effectively track and manage their payments. Reviewers find the reporting feature easy to use and efficient when searching for specific dates or information.

iATS Payments Reviews

3 Reviews

iATS -Payment Processing with a basic Salesforce integration

Rating: 7 out of 10
Incentivized

Use Cases and Deployment Scope

IATS is a payment processing solution used to take electronic donations and payments. It is used for the "Donate Now" button on the website and facilitates payments and donations.

Pros

  • Relatively good UI
  • Good support

Cons

  • Doesn't have the strongest Salesforce integration
  • Better engagement with the Salesforce NPSP

Likelihood to Recommend

If you need a basic Salesforce integrated payment processor then you could consider using iATS. If you have complex needs and need a complex integration with Salesforce you might want to look elsewhere.
VU
Verified User
Consultant in Customer Service (11-50 employees)
Vetted Review
iATS Payments
4 years of experience

Great customer service and gets the job done, but that's about it

Rating: 7 out of 10
Incentivized

Use Cases and Deployment Scope

We use iATS Payments as the payment processor for our website to process donations and info forms to directly integrate with our Salesforce database. It is used by the entire nonprofit organization, however, it is primarily the development and finance staff who use it on a daily basis. We use the iATS Brickwork function to integrate into Salesforce and iATS Aura function for our website forms. We have also used iATS with the Bidding for Good software in the past.

Pros

  • Excellent customer service
  • Can process ACH transactions as recurring donations
  • Integrates with Salesforce
  • Records name of credit card holder in iATS reports
  • Can process recurring donations on a monthly, quarterly, or yearly basis

Cons

  • Website form integration into Salesforce needs improvement. You can create custom questions on your website, but there is no way to have the data import into certain fields, it only syncs to the database in the iATS fields, which makes reporting very difficult.
  • It's very tedious to set up a recurring donation, in fact, every time I do it I have to have their support team walk me through and ensure it's set up correctly.
  • No option for donors to elect to cover the transaction fees.
  • Automatic email notifications from online transactions are limited.
  • Sometimes (but not always) there is a one day delay in the transactions syncing to the database.

Likelihood to Recommend

If you just need a basic payment processor, then iATS will work fine. If you are looking for more advanced integrations or automated functions then you may want to keep looking. We've utilized iATS for over 2 years and are currently in the process of switching to Classy/WePay due to the extra features they offer.
VU
Verified User
Account Manager in Sales (11-50 employees)
Vetted Review
iATS Payments
2 years of experience

iATS Works for Me!

Rating: 7 out of 10
Incentivized

Use Cases and Deployment Scope

We use it to process donations, recurring payments, some for sales (very limited). Our main purpose is for processing recurring monthly partner donations and occasional one-time gifts. We also use it for different fundraising campaigns that we have throughout the year - specifically at the fiscal year end and at the regular year end.

Pros

  • Process payments.
  • Detailed reporting.
  • Process refunds if needed.

Cons

  • Better cut-off times for reporting purposes - sometimes previous day's transactions are reported on the next day's reports.
  • Include Discover card transactions in the same deposit with the other cards.
  • Take out fees immediately instead of waiting until the end of the month and doing a lump sum.

Likelihood to Recommend

Well suited for online sales, online processing of donations, running different fund raising campaigns and using iATS as the funds processor.
Not as well suited if you want to have the credit card fees taken out at the time the funds are deposited into the bank account - iATS runs a separate charge at the end of the month for this, resulting in minor discrepancies at times (due to rounding).
HF
Heather Frick
Accountant in Finance and Accounting at White Horse Inn (11-50 employees)
Vetted Review
iATS Payments
3 years of experience
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