HubSpot CRM Reviews & Insights

Score8.3 out of 10

5,030 Reviews and Ratings

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#1 most frequent

Professional, Scientific, and Technical Services

26.2%

8,228 installations of 31,353

“Saves our sales team tons of time”
— President, Tella (11-50 employees)

#2 most frequent

Information

16.0%

5,014 installations of 31,353

“Helps us have a once source of truth for all sales and marketing numbers which helps massively in sales and marketing teams working together”
— Marketing Director, Appointedd (11-50 employees)

#3 most frequent

Manufacturing

10.2%

3,195 installations of 31,353

#4 most frequent

Finance and Insurance

6.6%

2,054 installations of 31,353

#5 most frequent

Educational Services

4.4%

1,371 installations of 31,353

#6 most frequent

Administrative and Support and Waste Management and Remediation Services

3.2%

1,005 installations of 31,353

#7 most frequent

Wholesale Trade

3.0%

956 installations of 31,353

#8 most frequent

Health Care and Social Assistance

3.0%

928 installations of 31,353

#9 most frequent

Other Services (except Public Administration)

2.8%

868 installations of 31,353

#10 most frequent

Retail Trade

2.8%

868 installations of 31,353

#11 most frequent

Arts, Entertainment, and Recreation

2.4%

764 installations of 31,353

#12 most frequent

Public Administration

2.3%

728 installations of 31,353

#13 most frequent

Construction

2.2%

678 installations of 31,353

#14 most frequent

Real Estate and Rental and Leasing

2.1%

653 installations of 31,353

#15 most frequent

Transportation and Warehousing

2.0%

614 installations of 31,353

#16 most frequent

Accommodation and Food Services

1.2%

380 installations of 31,353

#17 most frequent

Utilities

0.4%

123 installations of 31,353

#18 most frequent

Mining, Quarrying, and Oil and Gas Extraction

0.3%

105 installations of 31,353

#19 most frequent

Agriculture, Forestry, Fishing and Hunting

0.2%

72 installations of 31,353

#20 most frequent

Management of Companies and Enterprises

0.0%

11 installations of 31,353

Overview

Synthesised from 40 reviews | Last Published May 26, 2026

HubSpot CRM is primarily used by organizations to manage and track sales leads, acting as a central hub for lead capture, qualification, and follow-up. In TrustRadius reviews, users widely leverage its robust integration and automation capabilities to streamline workflows and connect with other essential tools. The platform is also instrumental in managing sales pipelines, tracking deals from qualification to closure, and centralizing critical client data for better departmental collaboration. Its strong email automation and contact management features are frequently highlighted as core strengths.

Reviewers appreciate the platform's user-friendly interface and ease of learning, contributing to quick adoption for new users. However, some concerns persist regarding the platform's UI/UX and navigation, which 28% of reviewers describe as complex or subject to frequent changes. Pricing and cost structure, particularly for smaller businesses and additional integrations, also represent a notable area for improvement. Despite these points, HubSpot CRM generally demonstrates a positive return on investment by enhancing operational efficiency and driving sales growth.

Pros

Efficient email automation and sequences for communication
Comprehensive contact and lead management capabilities
Extensive integration capabilities with other business tools
User-friendly interface facilitating quick user adoption
Streamlined workflow and process automation features

Cons

Complex UI/UX and frequent navigation changes
High pricing and cost structure, especially for integrations
Limited robust reporting and custom dashboard creation
Inconsistent email integration and restrictive policies
Less comprehensive mobile application features compared to desktop

From 40 reviews | Last Published May 26, 2026

Why it matters:

Reviewers extensively use HubSpot CRM for comprehensive lead management, from initial capture to ongoing engagement. The platform helps organizations gather leads from various sources like websites, ads, and events, then qualify and move them through the sales funnel. It also centralizes contact information and communication history, enabling efficient follow-ups and cross-departmental alignment on lead generation and account development.

“We use HubSpot CRM mainly to manage our sales leads and stay on top of follow-ups.”

Why it matters:

Reviewers highly value HubSpot CRM's email automation and sequences, with 33% specifically citing these capabilities. They find it easy to create and manage mass email campaigns, drip campaigns, and automated sequences that appear personalized, significantly aiding lead nurturing and sales outreach. The platform's email tracking features, including open rates and integration with services like Gmail, also contribute to its effectiveness.

“Email automation and sequences”

Why it matters:

Contact management is a core strength for HubSpot CRM, highlighted by 30% of reviewers. Users appreciate the ability to centralize and track contacts, companies, and deals through various stages of the sales pipeline. This functionality helps teams monitor progress, manage stakeholders, and ensure no renewals are missed, providing a clear overview of customer interactions and sales activities.

“Contact Management”

What other products like HubSpot CRM have you used or evaluated?

From 40 reviews | Last Published May 26, 2026

Summary

Reviewers frequently evaluate or use a range of alternative products alongside or instead of HubSpot CRM, with Salesforce CRM Analytics being the most commonly cited alternative, mentioned by 18% of reviewers. This suggests that Salesforce CRM Analytics is a primary competitor or complementary tool considered by users in the CRM space. Other notable platforms include monday.com / monday CRM, which 13% of reviewers have experience with, indicating its presence in project management and CRM contexts. Additionally, Microsoft Dynamics 365, Zoho CRM, and Asana were each mentioned by 8% of reviewers, highlighting a diverse landscape of tools that users consider for various business functions, including CRM, project management, and broader business process management. The evaluation of these products often occurs in conjunction with HubSpot CRM, reflecting a common practice among organizations to explore multiple solutions to meet their specific operational and sales needs. The variety of tools cited suggests that users are looking for different feature sets and integrations, depending on their particular business requirements.

Top Quotes

Salesforce CRM Analytics

“Salesforce CRM Analytics, Linear App and Apollo.io”

Constant Contact

“Constant Contact Lead Gen & CRM and Salesforce CMS”

Adobe Marketo Engage

“Adobe Marketo Engage and Braze”

What positive or negative impact (i.e. Return on Investment or ROI) has HubSpot CRM had on your overall business objectives?

From 40 reviews | Last Published May 26, 2026

Summary

HubSpot CRM has largely demonstrated a positive return on investment for businesses, primarily by enhancing operational efficiency and driving sales growth. A quarter of reviewers reported significant time savings, often due to streamlined workflows and improved data access. This efficiency extends to lead management, with 20% of reviewers noting faster response times and increased conversion rates. The platform's capabilities in data visibility and reporting were highlighted by 15% of reviewers, enabling better forecasting and decision-making. Consequently, 15% of users observed direct improvements in sales performance and revenue, including increased conversion rates and shortened sales cycles. Automation features were also frequently cited, helping to reduce manual intervention and improve process consistency. While the overall sentiment is positive, some concerns emerged regarding cost and contract rigidity, cited by 8% of reviewers, and a mixed experience with the learning curve was noted by another 8%.

Top Quotes

Lead Management & Conversion

“Able to get back to new signups or inbound leads much faster, sometimes within minutes.”

Improved Data Visibility and Reporting

“HubSpot CRM's reporting has helped us forecast and budget for the future and make a case for budgeting hiring resources”

Sales Performance & Revenue

“Increased sales”

Besides HubSpot CRM, what other software do you regularly use? How likely would you be to recommend it to a friend or colleague?

From 40 reviews | Last Published May 26, 2026

Summary

Reviewers frequently integrate a variety of software solutions alongside HubSpot CRM to manage diverse business functions, reflecting a need for specialized tools that complement CRM capabilities. The most commonly mentioned categories include collaboration and communication tools, cited by 15% of reviewers, and project management software, noted by 13%. These tools often facilitate internal team coordination and task tracking. Additionally, specialized CRM and sales tools are utilized by 10% of the sample, indicating a focus on enhancing sales processes beyond HubSpot's core offerings. Development and IT tools, mentioned by 8% of reviewers, support technical operations, while productivity and automation platforms, referenced by 5%, streamline workflows and integrate various systems. This pattern suggests that while HubSpot CRM serves as a central hub, organizations leverage a broader ecosystem of applications to address specific operational requirements and improve overall efficiency. The selection of these tools often depends on departmental needs, ranging from internal communication to sales enablement and technical development.

Top Quotes

Productivity and Automation

“Vitally, Zapier, Chargebee”

CRM and Sales Tools

“LinkedIn Sales Navigator”

Project Management Software

“Asana, monday.com, Slack”

Describe how you use HubSpot CRM in your organization. What are the business problems the product addresses and what is the scope of your use case?

From 40 reviews | Last Published May 26, 2026

Summary

HubSpot CRM is widely utilized by organizations primarily for managing and tracking sales leads, with 43% of reviewers highlighting this core functionality. The platform serves as a central hub for capturing leads from diverse marketing channels, qualifying them, and overseeing follow-ups and outreach. Reviewers frequently leverage HubSpot CRM for its robust integration and automation capabilities, noted by 25% of the sample, which streamline workflows and connect with other essential tools. Furthermore, the CRM is instrumental in managing sales pipelines and tracking deals, a use case cited by 23% of reviewers, enabling teams to monitor progress from lead qualification to deal closure. Organizations also value the system for its ability to centralize and make accessible critical client and company data, mentioned by 20% of the reviews, fostering better collaboration across departments. Finally, 18% of reviewers appreciate its features for communication and outreach, facilitating interactions with prospects and customers.

Top Quotes

Integration and Automation

“We have a couple of apps and tools integrated with HubSpot CRM, so that makes the different ops workflows particularly productive.”

Sales Pipeline and Deal Tracking

“HubSpot CRM allows multiple teams in our organization to track clients from start to finish. This helps our Sales team hand deals off to our Implementation and Customer Success teams and helps keep everyone aligned.”

Data Centralization and Accessibility

“We utilize HubSpot CRM as our prime storage and tech hub to connect with our clients and our tech stack.”

Please provide some detailed examples of areas where HubSpot CRM has room for improvement.

From 40 reviews | Last Published May 26, 2026

Summary

Reviewers have identified several areas where HubSpot CRM could be enhanced to improve user experience and functionality. The most frequently cited concern, mentioned by 28% of reviewers, relates to the platform's UI/UX and navigation, which is often described as complex, overwhelming, and subject to frequent changes. Another significant area for improvement, raised by 23% of reviewers, is the pricing and cost structure, particularly regarding its affordability for small businesses and the additional expenses associated with integrations. Furthermore, 10% of reviewers expressed a need for more robust reporting and dashboard capabilities, highlighting difficulties in creating and exporting customized reports. Email integration and functionality also presented challenges for 10% of reviewers, with issues ranging from inconsistent Outlook integration to restrictive email policies affecting campaign delivery. Finally, 8% of reviewers pointed to limitations in the mobile application, suggesting it offers a less comprehensive experience compared to the desktop version and could benefit from more native features.

Top Quotes

Data Export Issues

“Exporting data does not work well”

Search Functionality

“Search can be improved, because sometimes it misbehaves or doesn't show what is expected.”

Mobile App Limitations

“The mobile app could be better. It is fine for quick updates or checking something on the go, but it feels limited compared to the desktop version.”

Please provide some detailed examples of things that HubSpot CRM does particularly well.

From 40 reviews | Last Published May 26, 2026

Summary

HubSpot CRM is frequently recognized for its robust capabilities in managing customer interactions and automating marketing and sales processes. Reviewers consistently highlight its strong performance in email automation and sequences, a feature cited by 33% of reviewers, enabling efficient communication and nurturing campaigns. The platform's contact management functionality is also a significant strength, mentioned by 30% of reviewers, providing comprehensive tools for tracking leads, deals, and customer relationships. Furthermore, 20% of reviewers appreciate HubSpot's extensive integration capabilities with other widely used tools, enhancing its versatility within existing tech stacks. Its user-friendly interface and ease of learning are also frequently praised, with 20% of reviewers noting its intuitive design and quick adoption for new users. Finally, the system's workflow and automation features, cited by 15% of reviewers, are considered highly effective for streamlining operations and managing complex processes. These core strengths collectively contribute to a perception of HubSpot CRM as a powerful and accessible tool for sales and marketing teams.

Top Quotes

Task Management

“Task management is simple but effective.”

Data Organization

“organize database”

Quote and Contract Generation

“Quote and Contract Generator based on pre-built templates”

View All Reviews

Reviews

1702 Reviews

An easy decision - you cannot go wrong with HubSpot CRM

Rating: 9 out of 10

Incentivized

June 27, 2025

Use Cases and Deployment Scope

We use HubSpot CRM mainly to manage our sales leads and stay on top of follow-ups. I use it to track conversations, log calls and meetings. My day-to-day of using it usually has me looking at my tasks, checking out new signups, updated conversations and deals, and the timeline view of the conversation trail is super helpful. We have a couple of apps and tools integrated with HubSpot CRM, so that makes the different ops workflows particularly productive.

Pros

Timeline view and conversation log is extremely helpful and an underrated feature; this is in addition to the entire user profile view.
Task management is simple but effective.
Deal and company tracking with stakeholder management inside companies / deals is very handy; we know what is happening even though we might not be directly working on it.
Gmail integration is quite smooth along with email tracking.

Cons

The mobile app could be better. It is fine for quick updates or checking something on the go, but it feels limited compared to the desktop version.
In my time of using Hubspot, the dashboard UI has changed twice I think, and it certainly isn't helpful when you're trying to get used a new view entirely.
I have observed HubSpot CRM sometimes has issues with large lists, and shows incorrect number on the list page versus the detail page.
Search can be improved, because sometimes it misbehaves or doesn't show what is expected.

Likelihood to Recommend

It works well:
1. Small to medium scale startup; Growing list of leads (1000s) and deals (100s)
2. If your team has a lot of sales and support members and related work, HubSpot CRM helps in bringing a lot of visibility.
3. Want a CRM that is easy to setup (maybe hours to days).

It MIGHT not work if:
1. For very custom reporting
2. Team needs a lot of heavy mobile access; say you have a door-to-door or road ops team.
3. A very big and operational heavy organization.

Mantra Manan Saraswat

Product Manager in Product Management at 100ms (51-200 employees)

Vetted Review

3 years of experience

View profile

Powerful CRM for sales and marketing alignment

Rating: 9 out of 10

Incentivized

June 27, 2025

Use Cases and Deployment Scope

Our marketing, sales, and support teams collaborate better since we use HubSpot CRM to keep client or customer data in one place. We avoid problems like the problem of dispersed data and the problem of time-consuming tasks in this way. We can automate follow-ups and see where every deal stands with HubSpot.

Pros

Contact and activity tracking
Pipeline management
Email automation and sequences
Workflow automation

Cons

Workflow complexity
Mobile application limitations
Search functionality

Likelihood to Recommend

It assisted in negotiating a deal with a very challenging client, so I am giving it a perfect score. Everyone was saying that we could not work out a deal with our company's one client because he had unique requirements for the project. I decided to use HubSpot CRM to review all of his emails with our company, asking it to compile a list of his needs and create a report. I was able to close that deal with the client after reading that report and comprehending his true needs.

Joel Meno

Project Engineer in Manufacturing at APEX Companies (51-200 employees)

Vetted Review

3 years of experience

HubSpot CRM - This is not your fathers CRM

Rating: 10 out of 10

Incentivized

June 26, 2025

Use Cases and Deployment Scope

We utilize HubSpot CRM as our prime storage and tech hub to connect with our clients and our tech stack. We also use it to market to existing clients and to create and track cold campaigns, splash and micro-pages and monitor and collect all the relevant data associated with each. Probably one of the most valued features is the ability to fully integrate our data which made the transition super simple. The dashboards and ability to create visual dashboards and control who has access is a great way to keep the team united and on point. We utilize the marketing and sales features but not the service or help desk features but the integration/api options ensure that any apps that you must have, can integrate.

Pros

The ability to create marketing campaigns and have control over when to stop and when to send the next according to your cadence design is excellent. However the ability to see the performance and the history for each prospect is so simple and so accessible - I kicked myself for not getting it sooner.
Having one place to create companies and contacts as well as score leads and track all contract products means we don't have to miss any renewals.
The Deal tracker gives us the ability to track multiple pipelines as well as team and individual metrics like average sale, percentage of goal, contribution to team effort which when mixed with an activity tracker means the team stays lean and mean to crush all goals.
The real time chat feature means prospects can navigate to our landing page for info about us, levels of product availability, pricing and begin a quick chat with members of the sales and support team.
Intel features along with lead scoring, SEO integration, podcasts and white papers all combine to be the most comprehensive CRM you could need.

Cons

More of an integration issue I think than a problem with HubSpot CRM, but we have AirCall integrated for direct phone lines and synching with individual users for outbound calls. Opening Aircall to make an outbound call automatically generates a new client - unattached to a company record as an orphan.
Historical records with activities is awesome but when creating a deal it isn't always a choice to capture last 30 days of history. When it is an option and you click to add that to a deal you can see all the activity items and people who have done anything with the "file".
I would like to see more native options for automation.

Likelihood to Recommend

I have used a number of CRM's from Salesforce to basic CRM's in the automotive business niche to fully AI driven that has the ability to handle outreach and many other functions. However, HubSpot CRM is hands down the most well rounded, easy to use but fully scalable CRM I have used.

Jeff Keeney

Sales and Customer Success at Cross-Sell in Sales at Cross-Sell (11-50 employees)

Vetted Review

4 years of experience

Verified on LinkedIn

HubSpot is the best CRM we have found

Rating: 7 out of 10

Incentivized

June 26, 2025

Use Cases and Deployment Scope

HubSpot CRM allows multiple teams in our organization to track clients from start to finish. This helps our Sales team hand deals off to our Implementation and Customer Success teams and helps keep everyone aligned. We can also look back at notes that help when a customer reaches out in Support later on.

Pros

Tracks clients through multiple stages
Helps automate communications with clients
Keeps our teams aligned and in the know

Cons

Sometimes the search yields incorrect results

Likelihood to Recommend

We really like HubSpot CRM and haven't yet been able to find an application that does what it does better. The search is sometimes not the best and could be improved to search more fields or return more intuitive results. Infrequently, the app will go down, as any can, and because it is so useful to our team, that downtime is pretty impactful.

Verified User

Manager in Professional Services (51-200 employees)

Vetted Review

7 years of experience

Hubspot CRM Has Improved Our Organization

Rating: 9 out of 10

Incentivized

June 26, 2025

Use Cases and Deployment Scope

Almost our whole organization uses Hubspot. The departments that use it include our marketing team, sales team, and operations team. We use Hubspot to keep all the departments aligned and on the same page when it comes to lead generation, account development, and project management.

Pros

The tool can be customized to fit your organization's needs.
It is very intuitive and easy for beginners to pick up and use.
It syncs quite nicely to email and internal communication tools.

Cons

At times, it feels like there are too many options, which can be overwhelming when trying to grasp all that it has to offer fully.
The reporting features are lacking. It can be challenging to pull and export reports to share with users who are not on Hubspot.
It appears to have more issues with Windows; it consistently logs out and requires re-login to the CRM and the HubSpot Outlook add-on.

Likelihood to Recommend

It's one of the leaders in the CRM space. It's easy to get new hires up to speed on how our organization uses it, as many of them have experience with it from their past employers. It's also easy and intuitive to use, allowing new users to get started quickly.

Adam Montgomery

Director of Sales in Sales at Taper (51-200 employees)

Vetted Review

4 years of experience

View profile

A must have.

Rating: 10 out of 10

Incentivized

June 26, 2025

Use Cases and Deployment Scope

Hubspot is helping us with pipeline management, we're even using it to link pipelines through different departments (Customer Success and Sales). We use reports. We use notes to track clients and deal information, where other HS users can have access to (CS and sales mainly).

Pros

Easy to use. It's straightforward to understand—no complex links between different objects that make the user spend time fixing them.
Customizable.
As a wide-used tool, it easily integrates with other software (eg. Zappier, Gmail, Slack).

Cons

I don't really have something I'd like to work differently.

Likelihood to Recommend

HubSpot is helpful as a CRM and for creating reports based on the information it provides. It's easy to use, customizable, and can be easily connected to other external software, if required. It has an add-on for Gmail, which is extremely helpful for automatically tracking emails. The HS meetings link has been invaluable: it not only allows me to provide my clients with my availability (taken from Google Calendar), but also to create specific meeting links (e.g., showing more than one user's availability at the same time, or with a different minimum time before booking). HubSpot offers direct outbound tools (sequence creation), but other software programs are more suitable for this purpose so that I wouldn't recommend it for that.

Malena Giménez

Enterprise Business Development Manager in Sales at Athyna (11-50 employees)

Vetted Review

3 years of experience

View profile

HS CRM is fit for purpose.

Rating: 8 out of 10

Incentivized

June 26, 2025

Use Cases and Deployment Scope

We use HS CRM to track and manage individual client opportunities across the sales pipeline. We track deal progress across the sales lifecycle and manage all information, updates, tasks, and client communications across each deal stage. We utilize distinct pipelines for various types of deals, including new opportunities and existing opportunities in the form of change orders or project extensions. We track and manage all client and vendor contacts in the CRM and integrate these components across the various deal stages. This enables us to have clear, real-time information on our sales pipeline, allowing us to coordinate internal activities cross-functionally with levels of automation and process workflows. It also allows us to track and manage data specific to business development and sales in a meaningful way.

Pros

User Interface and ease-of-use.
Levels of integration and workflow management.
Dashboards
Deal stage management.
Customization.

Cons

Integrations with MS Outlook can be wonky at times.
A lot of information is available, but not all of it is useful. It can make navigation difficult.

Likelihood to Recommend

Well-suited for tracking and managing client contacts and opportunities across the sales lifecycle. I haven't had much experience with other CRMs, so I don't have a lot to compare it with. Has been difficult to use for sales forecasting.

Verified User

Director in Engineering (11-50 employees)

Vetted Review

2 years of experience

Simple Setup Big Impact

Rating: 10 out of 10

Incentivized

June 26, 2025

Use Cases and Deployment Scope

HubSpot CRM has made a huge difference for our team. We finally have one place where we can see everything happening with a customer—whether it's an email they opened, a form they filled out, or a deal in progress. The automation tools have saved us a ton of time and helped us stay consistent with follow-ups and lead nurturing. It’s easy to use, gives us real insight into what’s working, and has brought our marketing and sales teams onto the same page.

Pros

Contact Management
Drip Campaigns
Marketing Automation

Cons

Price Structure
Feature paywalls
UI can be confusing at times

Likelihood to Recommend

HubSpot CRM has done a great job making itself more approachable for small to mid-sized businesses. With a free CRM at the core, it gives companies a way to get started without a big upfront investment.

Verified User

Manager in Marketing (51-200 employees)

Vetted Review

2 years of experience

HubSpot CRM Review

Rating: 8 out of 10

Incentivized

June 26, 2025

Use Cases and Deployment Scope

We use HubSpot CRM to track deals and potential leads. We have mapped out our sales pipeline and move contacts through stages as they go from qualified lead to contract signed, etc. We also track all email communication and sales goals through HubSpot CRM .

Pros

Email tracking and open rates
Easy user interface
Lots of functionality

Cons

It is pretty expensive for a yearly subscription
Still unsure what the Marketing Suite entails

Likelihood to Recommend

I dont feel like the price point is good for smaller businesses - it is not maintainable. It is very good for lots of functionality with setting up email flows, tracking emails, viewing and analyzing sales pipelines and generating reports.

Verified User

Project Manager in Product Management (11-50 employees)

Vetted Review

3 years of experience

HubSpot CRM is a great tool for client engagement

Rating: 10 out of 10

Incentivized

June 25, 2025

Use Cases and Deployment Scope

We currently use HubSpot CRM in our organization to gather leads from our website. We have forms that are filled out whether they're price calculators, request demo or even pre-demo surveys that are then populated into HubSpot CRM. We also integrate HubSpot CRM to Salesforce for our day to day CRM. HubSpot CRM has been more of a marketing and gathering info tool for our website from website visitors.

Pros

Website visit notifications
Form fill data
Integration w/ Salesforce

Cons

the data to connect company and contact could be streamlined better

Likelihood to Recommend

It does it's job and have no real complaints. It collects the data needed from our lead and customer visits on the website which is crucial for our sales team. It also shows when a lead visits certain pages, clicks certain areas, and when they fill out the form with pertinent info in them.

Verified User

Account Manager in Sales (11-50 employees)

Vetted Review

7 years of experience

Loading Reviews List....

HubSpot CRM - This is not your fathers CRM

Rating: 10 out of 10

Incentivized

June 26, 2025

Use Cases and Deployment Scope

Pros

The ability to create marketing campaigns and have control over when to stop and when to send the next according to your cadence design is excellent. However the ability to see the performance and the history for each prospect is so simple and so accessible - I kicked myself for not getting it sooner.
Having one place to create companies and contacts as well as score leads and track all contract products means we don't have to miss any renewals.
The Deal tracker gives us the ability to track multiple pipelines as well as team and individual metrics like average sale, percentage of goal, contribution to team effort which when mixed with an activity tracker means the team stays lean and mean to crush all goals.
The real time chat feature means prospects can navigate to our landing page for info about us, levels of product availability, pricing and begin a quick chat with members of the sales and support team.
Intel features along with lead scoring, SEO integration, podcasts and white papers all combine to be the most comprehensive CRM you could need.

Cons

More of an integration issue I think than a problem with HubSpot CRM, but we have AirCall integrated for direct phone lines and synching with individual users for outbound calls. Opening Aircall to make an outbound call automatically generates a new client - unattached to a company record as an orphan.
Historical records with activities is awesome but when creating a deal it isn't always a choice to capture last 30 days of history. When it is an option and you click to add that to a deal you can see all the activity items and people who have done anything with the "file".
I would like to see more native options for automation.

Likelihood to Recommend

Jeff Keeney

Sales and Customer Success at Cross-Sell in Sales at Cross-Sell (11-50 employees)

Vetted Review

4 years of experience

Verified on LinkedIn