Huawei Cloud Cognitive Engagement Center (CEC)

Cognitive Engagement Center (CEC), Huawei Cloud, provides an omni-channel (voice, text, and video) customer service platform. For call centers, it provides voice and semantic recognition, natural language processing, 5G video, and IoT. Huawei boasts many years of experience serving industries like telecom, government, banking, insurance, Internet, healthcare, education, and transportation, and build a full-process intelligent customer service system for optimizing customer service qualities and efficiency.