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HostGator

Score7.4 out of 10

46 Reviews and Ratings

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What is HostGator?

HostGator, from Newfold Digital (formerly Endurance), is a web hosting service with WordPress hosting, VPS hosting, and dedicated hosting capabilities.

Categories & Use Cases

Reviews

What users are saying about HostGator.
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Bad Support They have no clue what they are doing

Hani EsmaelView profile
Software Engineer in Information Technology at Projects (11-50 employees employees)

Use Cases and Deployment Scope

i have purchased a windows hosting plan and there was issue with domain name being registered and it got pointed to the hosting plan as well as attempting to add 2 other domains to the hosting plan when communicated with support it was supposed to cancel the incorrect domain name and register the correct one and fix the hosting plan accordingly, they kept going on loop on how it takes 24/48 without taking any action to change and not even fix on the account was provided until it gets propagated accordingly and after 5 more communication with the support team they only changed the primary domain on the host to yet another incorrect one and only to get it right on the second after 2 days of going back and forth with them about it and refused to cancel the incorrect domain and told me it was non refundable while one of the support team said it will be cancelled as I requested the same day as the incorrect domain was registered yet there is another error to add the other 2 domains when attempting to add them there is error produced "DNS Name already exists" while its not showing in the Plesk to work on when attempting to contact them again the response was oh we don't support this service which was windows Plesk service and yet the issue persist to this day and not being solved every communication is "will add note to admins to help get it fixed" and yet no action is being taken

Pros

  • none
  • none
  • none

Cons

  • support
  • quality
  • timing
  • policies

Most Important Features

  • domain and host

Return on Investment

  • lost 2 clients
  • paid out of pocket to negotiate to support hostgator delays for the lack of support

HostGator: Fill your needs without emptying your wallet

Incentivized
Doug SkinnerView profile
District Instructional Data Officer in Information Technology at Gateway Regional High School (51-200 employees employees)

Pros

  • The Control Panel for web hosting is very user friendly.
  • Tech support is always responsive.

Cons

  • Tech support is responsive and helpful, but not without a special pin code. Since we need tech support infrequently when I do, I can never find that pin. It would be nice to have a quick client verification system.
  • Publishing updated pages are quick but could be faster by eliminating a couple of extraneous click.

Return on Investment

  • The ROI was huge for us, the cost relatively minimal for what we needed in return.
  • In a small environment it's easily manageable by a single person.

Other Software Used

Adobe Photoshop, Microsoft Office 2016

HostGator is a Great Tool for Our Success

Incentivized
Verified User
Manager in Marketing (1-10 employees employees)

Use Cases and Deployment Scope

HostGator is a nice hosting platform that offers you a more one-on-one environment because of the smaller platform size. It's been great using HostGator because I have not experienced any issues with them. HostGator has been proven to be a very great competitor in the hosting environment. We use them for a variety of our clients and have never experienced an issue with them.

Pros

  • Hosting
  • Email Solutions
  • Up-Time

Cons

  • Customer Service
  • Support
  • UI/UX

Most Important Features

  • Hosting
  • Up-time
  • Email services

Return on Investment

  • The cost of services is okay but can be better
  • The up-time for their services are impeccable

Alternatives Considered

GoDaddy

Other Software Used

Bluehost

HostGator is good, but they'll upsell you when you call for support

Incentivized
Dan GospeView profile
Chief Operating Officer, and HIPAA Privacy Officer in Information Technology at dmi Networking (1-10 employees employees)

Pros

  • A simple backup is included at no cost
  • Haven't experienced any downtime for 2 years
  • Uses cPanel, which is familiar and easy to work with

Cons

  • Support could be better, it takes a long time to connect with somebody
  • You need to pay extra for a backup you can rely on
  • SiteLock is sold separately, but did not help when we were hacked
  • Site seems to slow down from time to time

Return on Investment

  • The basic plan we were sold was not enough for us, so we had to re-work our budget
  • Having a website with our own domain has increased sales and visibility

Alternatives Considered

GoDaddy

Other Software Used

Google Analytics, OnForce, RMail Services, Open Dental Software

Good product for starting your business

Incentivized
Steven DavisView profile
Founder and Managing Director in Corporate at Global Education and Career Development Abroad (GlobalEd) (1-10 employees employees)

Pros

  • Setup and management is easy.
  • Customer and Technical Support is fantastic.
  • Prices are reasonable.

Cons

  • I use a shared server and I've had some confusion with setting up a unique IP. It didn't perform as expected.
  • My website has been hacked a few times and HostGator had no alarms in place to notify me.
  • I've had some email issues where my emails were blocked from some servers. But I don't do SPAM. And HG was unable to help me figure out the reason.

Return on Investment

  • HostGator's introductory pricing does offer an easy entry and lots of functionality.
  • After the introductory period expires, prices go way up.
  • Customer service is very good, both via telephone and chat.

Alternatives Considered

Bluehost, SiteGround Web Hosting and GoDaddy

Other Software Used

QuickBooks Online, Google Analytics, Hootsuite Pro