Heroku Platform Reviews & Insights

Score9.2 out of 10

175 Reviews and Ratings

Community insights

TrustRadius Insights for Heroku Platform are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Streamlined Functionality: Users have consistently praised the platform for its streamlined functionality, making it easier to monitor various activities efficiently and effectively. The intuitive design and seamless integration of features contribute to a user-friendly experience. Easy Deployment and Setup: Reviewers appreciate the product's simplicity, easy deployments, fast setup process, and minimal maintenance requirements for infrastructure management. The straightforward deployment process allows users to quickly adapt to changing needs. Scalability and Ease of Use: The application server's scalability and ease of deployment are highly valued by users who find the user-friendly interface intuitive and accessible. This combination of scalability with ease of use enhances the overall user experience.

Heroku Platform Reviews

47 Reviews

Heroku allows for seamless scaling and usage.

Rating: 8 out of 10

April 28, 2022

Use Cases and Deployment Scope

Heroku runs the back end of our virtual mentoring platform that facilitates our education programs. It allows for email notifications to be sent to users, and all of the other back-end servers and operating systems to seamlessly work together to run the platform. It is an essential part of our programming and we chose it purposely when we rebuilt the platform entirely.

Pros

Streamlines different functionality.
Makes monitoring activity accessible.

Cons

More user friendly for those who aren't familiar with coding.
Progress summaries for users with activity reports.
Potentially a user overview tour of Heroku.

Likelihood to Recommend

When you have a platform that needs to function for multiple different users and those who would like to track activity and be able to scale up or down based on usage.

Emily Cooper

Director, Illinois Science & Technology Coalition at Illinois Science and Technology Coalition (1-10 employees)

Vetted Review

6 years of experience

View profile

Every day more disappointing

Rating: 1 out of 10

November 22, 2021

Use Cases and Deployment Scope

Heroku is becoming an average platform with poor support [in my opinion]. Since the acquisition, [I feel] Heroku has put aside engineering quality. Additionally, the support people, [not] only they are not helpful, [I believe] they actually are giving completely [inaccurate] and dangerous advice. Our database has been under attack for days. Heroku support has been telling us there is nothing to worry [about] despite very suspicious Postgress 28000 errors, from external services (bots) trying to hit and get access to our database. I am still waiting for Heroku to tell us how to best solve this or at least how to change the name of our database with no disruption. In the meanwhile, our website is struggling with the consequences of this 'force brute' attack. [I would] not trust Heroku's support advice.

Pros

Not much lately [in my opinion]
Simple product to use

Cons

Support
Documentation

Likelihood to Recommend

Ana Andres del Valle

Principal Solutions Architect in Engineering at TidyChoice (1-10 employees)

Vetted Review

8 years of experience

View profile

Great for startups

Rating: 8 out of 10

Incentivized

June 7, 2021

Use Cases and Deployment Scope

It's used by the R&D to host the production / staging and dev environments across most services.

Pros

easy deployments
fast setup
low maintenance for infrastructure
easy to change and adapt

Cons

pricing
better selection of server/dyno types

Likelihood to Recommend

It's amazing for startups with relative small scale that want to run fast and not worry or spend time about infrastructure.

It's less appropriate when you get to a certain scale where you need your infra to be adjusted to your needs. Also when you get to a certain scale and the price just doesn't make sense.

Verified User

C-Level Executive in Engineering (11-50 employees)

Vetted Review

8 years of experience

Great for early stage products

Rating: 7 out of 10

Incentivized

May 12, 2021

Use Cases and Deployment Scope

We host all our web applications on Heroku. It was the fastest and simplest way to build our proof of concept years ago, and it has scaled well with us over the years. Good communication from the company on periodic scheduled maintenance, and we've never had an issue with platform reliability.

Pros

Server hosting.
Database hosting.

Cons

Pricing - more expensive than other modern options.
Marketplace add-ons sometimes change with little notice.

Likelihood to Recommend

Heroku is great for early-stage products. It's very simple to set up multiple environments in a continuous delivery pipeline, and dozens (hundreds?) of one-click integrations with third party tools make it incredibly easy to experiment with different offerings. We're happy to spend time building our apps, not managing servers.

The convenience does come with a cost, and at scale, it's more expensive than other options we've looked at more recently. Overall, we've been happy with Heroku as a platform.

Verified User

Program Manager in Product Management (1-10 employees)

Vetted Review

6 years of experience

Amazing value for a freelance/contract application web developer

Rating: 9 out of 10

Incentivized

May 1, 2021

Use Cases and Deployment Scope

We're using Heroku Platform to quickly ship our web applications to our customer. Heroku Platform made it very easy for us to do an initial launch of our application quickly and fairly cheaply to start with. Heroku Platform also made it possible to scale our application once it gained enough traffic without much hassle.

Pros

Easy to use
Fairly cheap to start with
Fairly easy to scale the application server

Cons

Not 100% reliable on the cheapest plan; we've had a couple instances of downtime over the year
Limited number of supported languages
Limited choice of database

Likelihood to Recommend

Heroku Platform is very good if you need to launch your web application quickly at low cost. If you are a startup just starting the business or just need to launch a simple website or webapp that supported by Heroku Platform, Heroku Platform is one of the best choices available. However, if you need a complex web application with a lot of moving gear involved, Heroku Platform might not be for you.

Verified User

Engineer in Information Technology (11-50 employees)

Vetted Review

2 years of experience

Heroku: perfect platform for agile teams!

Rating: 10 out of 10

Incentivized

November 16, 2019

Use Cases and Deployment Scope

Heroku is the platform in which we deploy our applications. It hosts the backend services and it's dependencies such as databases, message queue platform, etc. Instead of setting up a virtual machine and deploy things manually, with Heroku we just attach it to a code repository and automate the deployment to it. It abstracts the resources units and uses a much easier one named `dyno` which allows a much easier scaling mechanism.

Pros

Continuous deployment via repositories
Abstraction of computing resources
Add-ons mechanism (databases, message-queue services, etc.)

Cons

Some Heroku-specific errors are hard to debug

Likelihood to Recommend

I consider Heroku to be an outstanding platform. It is perfectly suited for agile teams that want to quickly develop and deploy their applications without losing time on setting up virtual machines, dependencies and deploying. With Heroku, you can deploy Docker images, code from repositories, and just let it handle it. If at some point your application gets bottlenecked and you need more computing resources then it's as easy as adding another dyno. No need to set up anything, just focus on writing your application code!

Verified User

Engineer in Engineering (1-10 employees)

Vetted Review

3 years of experience

Almost Zero Learning Curve!

Rating: 9 out of 10

Incentivized

September 30, 2019

Use Cases and Deployment Scope

It enables us to deploy quickly and simply. Heroku enables us to get multiple services with almost zero DevOps overhead. We have many different services and many full-stack developers and would like for all of them to be able to create, develop, test and deploy their services with minimal as possible an operational learning curve and set-up.

Pros

Monitoring is very simple and easy to use for most use cases.
Pipelines (development to production) are very simple. Application rollbacks are also very easy.
Notifications and alerts are simple and easy to use.
Very easy integration with other sass services and products.

Cons

Docker support is lacking.
You can't create multiple HTTP network services without creating separate apps.
Enterprise grain security concerns are hard to address.
It can get pretty expensive if you also take the actual infrastructure into the cost calculation.

Likelihood to Recommend

Simple CRUD services that have reasonable scale requirements are very well suited for Heroku.
Simple task-based services can also work well with Heroku.
If you do not have the resources (or priority) to create complex deployment environments go with Heroku.
Highly scaled, Highly concurrent, Network intense and highly complex systems that need a lot of introspection are not very well suited for Heroku.
Systems with high-security requirements are also not well suited to Heroku.

Sagiv Frankel

Senior Software Engineer in Engineering at WeWork (10,001+ employees)

Vetted Review

5 years of experience

View profile

Perfect for small projects

Rating: 9 out of 10

Incentivized

August 23, 2019

Use Cases and Deployment Scope

We use Heroku as a platform for developing applications, services, websites, and landing pages. Heroku is used by the technology department and product development. Heroku is one of the most versatile platforms ever, it was the first cloud platform as a service. In a marketing agency, it is a good platform to develop customer applications, landing pages, and websites.

Pros

User-friendly interface.
Supports many languages, databases, and other services in the form of addons.
Super easy to deploy!
Large learning curve.
For small and simple applications, it is possible to get it free of cost.

Cons

There could be a form of local currency billing.
There could be a better organization of apps on the dashboard, with apps split by customers.
There is a certain limitation with some addons, which may make your application unfeasible and you may have to migrate to another platform.

Likelihood to Recommend

It is perfect for the custom development of small applications, services, and websites where there is a limited budget or cost forecast. It is a good platform for scalable services and applications, with a great capability to scale an application when needed. In some cases, Heroku may not be as well suited, because when using some addons with more expensive plans, the cost can be quite high compared to AWS or GCP.

Verified User

Engineer in Information Technology (201-500 employees)

Vetted Review

5 years of experience

Heroku Makes Back end Management Simple

Rating: 9 out of 10

Incentivized

August 23, 2019

Use Cases and Deployment Scope

Heroku is being used organization-wide to handle most of the web-related infrastructure. Production and staging servers for most of our backend platforms live in Heroku, including Ruby on Rails, Wordpress, and Nginx platforms. Much of our support infrastructure is also hosted using Heroku add-ons, including Redis and Solr. Heroku helps simplify Dev-Ops and provides an easy path for any engineer to utilize and launch to our staging and production servers.

Pros

The push to deploy almost always works and is very smooth and seamless.
The Heroku add-ons have always been very reliable and easy to install.
Their documentation is very thorough, and they have built a mechanism using buildpacks to make their platform very flexible.

Cons

Some features that can be critical for security are hidden behind their Enterprise offering.
The product is much pricier than using cloud providers like AWS, Azure, or Digital Ocean. It does solve a lot of Dev-Ops headaches, but may be too expensive for some companies.
Some logging and auditing functionality is also somewhat hidden behind the Enterprise offering, where many other platforms offer this out-of-the-box.

Likelihood to Recommend

Heroku is great for a lean team that has a healthy budget for their web tech. It enables teams to set up and deploy to servers very quickly, without much coordination. I have setup equivalent deployment services in AWS and Digital Ocean, but it took a lot of time and trial and error on each of those platforms to reach as smooth of a deployment experience as Heroku. Heroku works great out of the box. As long as you don't have unusual requirements and are OK with the relatively monolithic structure that Heroku enforces, it is a great choice for staging and production web application servers.

Alec Dibble

Lead Engineer in Engineering at Soothe (51-200 employees)

Vetted Review

6 years of experience

View profile

Heroku, a solid cloud-offering from Salesforce

Rating: 7 out of 10

Incentivized

August 20, 2019

Use Cases and Deployment Scope

Heroku is being used by several of our departments to host their backend in the cloud. We primarily utilize their computing solution and their postgres database solution as part of our cloud infrastructure. These workloads are not heavy, but they were inherited from existing teams.

Pros

Easy integration with the other Salesforce products.
Has similar if not better features then other cloud providers, but has the advantage of being less development intensive.
Quick and easy provisioning of commonly used resources.

Cons

The cost can be quite high even for small resource consumption.
Support can be enhanced upon as it's similar to other Salesforce products.
There tends to be a lot more maintenance required than other providers.

Likelihood to Recommend

I would highly recommend it for anyone that is already engaging with Salesforce, but I wouldn't recommend it to someone that's looking to get into the cloud initially. Heroku's selling point is that it's a good platform to get you into the cloud with less technical resources as it follows the goals of Salesforce's no-code strategy.

Verified User

Manager in Information Technology (10,001+ employees)

Vetted Review

3 years of experience

Loading Reviews List....

Heroku Makes Back end Management Simple

Rating: 9 out of 10

Incentivized

August 23, 2019

Use Cases and Deployment Scope

Pros

The push to deploy almost always works and is very smooth and seamless.
The Heroku add-ons have always been very reliable and easy to install.
Their documentation is very thorough, and they have built a mechanism using buildpacks to make their platform very flexible.

Cons

Some features that can be critical for security are hidden behind their Enterprise offering.
The product is much pricier than using cloud providers like AWS, Azure, or Digital Ocean. It does solve a lot of Dev-Ops headaches, but may be too expensive for some companies.
Some logging and auditing functionality is also somewhat hidden behind the Enterprise offering, where many other platforms offer this out-of-the-box.

Likelihood to Recommend

Alec Dibble

Lead Engineer in Engineering at Soothe (51-200 employees)

Vetted Review

6 years of experience

View profile