TrustRadius: an HG Insights company

HelpWire

Score9.4 out of 10

6 Reviews and Ratings

Features

Top Performing Features

  • Role-based user permissions

    Permissions to perform actions or access or modify data are assigned to roles, which are then assigned to users, reducing complexity of administration.

    Category average: 10

  • Virtual device access

    The availability, quality, and reliability of remote connections to virtual machines and devices.

    Category average: 10

  • Attended device access

    The quality and reliability of connections to remote devices that are currently attended by an active user.

    Category average: 9.9

  • Multiple-display support

    The capability of the product to support users with multiple monitors. For instance, adapting a multi-monitor end-user display to a single monitor.

    Category average: 9.2

Security

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

  • Role-based user permissions

    Permissions to perform actions or access or modify data are assigned to roles, which are then assigned to users, reducing complexity of administration.

    Category average: 10

Remote Administration

Remote administration software is used to control a computer from a remote location.

  • File transfer

    Securely exchange files with remote computer without having to use email or FTP.

    Category average: 8.7

  • Instant message

    Ability for administrator to communicate via instant message with remote user.

    Category average: 8.6

Remote Access

Remote access products allow users to operate devices through an internet connection.

  • Attended device access

    The quality and reliability of connections to remote devices that are currently attended by an active user.

    Category average: 9.9

  • Virtual device access

    The availability, quality, and reliability of remote connections to virtual machines and devices.

    Category average: 10

  • Multiple-display support

    The capability of the product to support users with multiple monitors. For instance, adapting a multi-monitor end-user display to a single monitor.

    Category average: 9.2

  • Multiple concurrent sessions

    More than one user can access the same remote device at the same time.

    Category average: 8.2