Heimdal Patch and Asset Management Reviews & Insights

Score8 out of 10

8 Reviews and Ratings

Community insights

TrustRadius Insights for Heimdal Patch and Asset Management are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Comprehensive Software Asset List: Several users have praised the software for maintaining a comprehensive list of software assets. This feature has been appreciated by multiple reviewers for ensuring that all devices receive updates and remain secure.

Excellent Ability to Add Applications: Reviewers have found the ability to add applications to the patching regime to be excellent. Some users have specifically highlighted this feature as a positive aspect of the software.

Convenient Single Pane of Glass Portal: The single pane of glass portal, which provides access to all modules, has been described as convenient and user-friendly by multiple reviewers. This feature allows users to easily navigate through different functionalities within the software.

Reviews

7 Reviews

Reliable Antivirus and patch management

Rating: 9 out of 10

Incentivized

December 20, 2022

Use Cases and Deployment Scope

Usually we use it to process spam settings with a large set og settings to automate removing of spam. We also use it for antivirus purposes having alot of different features as well as email notifications whenever Heimdal see's something is wrong on our clients. Leading to fast reaction times and generally a good experience.

Pros

Automate windows updates
Automate updates from known programs
The posibility to disable/disable certain windows updates.

Cons

Interface could be more user friendly but when you know how it works its allright
Easier way to quickly see what updates are installed on what machines

Likelihood to Recommend

Generally a very well rounded product with alot of excellent feature sets and easy to implement but hard to live without features. Making the life easier as a tech supporter to know that Heimdal automatically keeps your software up to date and your computer protected as well. There are a few things I would change regarding the design and UI of the wite but all in all it is very good.

Verified User

Employee in Information Technology (201-500 employees)

Vetted Review

4 years of experience

Works as expected; with little interaction required (if desired) once setup. Support are always on hand and helpful.

Rating: 9 out of 10

Incentivized

October 21, 2022

Use Cases and Deployment Scope

We use it to monitor and administer supported 3rd party updates (Chrome, iTunes, etc.) and Microsoft patches automatically on a daily, weekly and monthly basis.

We control "sensitive" machines via policy so updates are a manual push. This allows us to test updates constructively before rolling out en-masse.

Pros

Keeps the 3rd part software Heimdal supports right up to date.
Allows a good level of control and customisation in policy for deploying Updates safely and quickly.
Good control of the endpoint to force/postpone restarts to help commit updates the require it.
Agent based allows for central control and consistent patching when dealing with a flexible work environment.

Cons

Can't interact with 'Other Microsoft products' such as .NET installs so no option to patch centrally.
"Limited" number of 3rd party software supported. Uplift in license to allow unsupported 3rd party software updates (via uploaded .msi's for example)
Reporting can be a little tricky to pull together at first when trying to understand the level of "compliance" for patches.

Likelihood to Recommend

Heimdal Patch and Asset Management has really helped us consistently patch our endpoints in what has become a much more flexible work environment. It picks up updates immediately upon release (looking at you patch Tuesday!), lets you set automatic install windows for "zero touch" deployment where appropriate and more manual control for clients you may want a slower roll-out for. Support staff are knowledgeable and quick to respond!

Verified User

Employee in Information Technology (51-200 employees)

Vetted Review

2 years of experience

Automating patch managment to free up time and improve security.

Rating: 10 out of 10

Incentivized

October 21, 2022

Use Cases and Deployment Scope

Heimdal Patch and Asset Management provides us with a number of tools. Firstly, we use it to maintain a comprehensive list of software assets installed on all endpoints. Off the back of this, we use the 3rd party software module to keep all supported software up to date with the latest patches. The final element is ensuring our operating systems are fully patched to reduce the possibility that any vulnerability is exploited. I love that it gives a holistic view of what we have, its current patch status and what we need to be aware of.

Pros

Maintains a comprehensive list of software assets
Ensures 3rd party software is fully patched
Ensures OS patches are applied

Cons

Difficult to force an update on an individual endpoint - works best automatically

Likelihood to Recommend

Heimdal Patch and Asset Management is amazing at what it does - keeping all servers and endpoints patched and up to date. It removes the hassle out of manually checking software on each server and endpoint, and frees up the IT team's time to only have to interact with software that won't update automatically.

Dale Simpson

IT & Business Systems Manager in Information Technology at Strongdor Ltd (51-200 employees)

Vetted Review

2 years of experience

Heimdal Patch and Asset Management Review

Rating: 7 out of 10

Incentivized

October 21, 2022

Use Cases and Deployment Scope

In order to update 3rd Party applications as well as custom applications we are using Heimdals Patch and Asset Management.
It gives us the possibility to stay up to date and minimize the risk of Vulnerabilities by 3rd party applications.
The module is supporting most of the 3rd Party applications in use and we rarely have to add additional ones through Heimdals Infinity Management.

Pros

Fast updates of well-known 3rd party applications
Fast Management with only seldom cases in which we need to stop a change
Quick Support-Team that will handle problems professionally
Good amount of settings in the Dashboard with Group Policy options to allow custom settings for different Departments or Sub-Companies

Cons

Updates of applications might causes unforeseen issues with applications as Add-Ins are not supported anymore after updating or they are getting removed during the update in my opinion
Applications might have problems if they are not installed by the Heimdal 3rd Party Patching Module (msi vs. exe versions) I've found. There is no Info about whether a application will fully work for updates if they got installed from another source than the patching module and they are always showing up as normally supported. So it is a good idea to install all applications from Heimdal when first executing the Patching Module as otherwise unforeseen reboots and problems with non-working applications might occur
There is no option to disallow an update, when the software which needs the update is currently running I've found. Only a scheduling is available, which will need the attention from the user so the application to close it down before so the update will not fail/break the application. Update re-runs are cached well however and new tries will be executed automatically.
It is not possible to execute a one-time install or update operation but the feature will be available soon according to support
The asset management is not able to provide a overview of all currently installed applications. Instead it will only show which application is installed (with which version) in a certain time period I've found. A Admin cannot be sure whether a application is a) currently installed on the system or b) was currently uninstalled from the system, if he doesn't choose the perfect time range in the Management Console, which basically means guessing, I've found.

Likelihood to Recommend

Good for Patching a lot of applications in bulk without big attention to the Management console. Will sometimes cause issues due to complications while updating, which then need to be addressed by support. Would not recommend to use it as primary Distribution System for applications as features like one time operations and bulk operations with custom Ranges are missing. Heimdal Patch and Asset Management will give a good overview but is a limited view due to the restriction of needing to select a time range when a application got installed/updated to make sure it can be seen in the list in my opinion.

Verified User

Administrator in Information Technology (201-500 employees)

Vetted Review

2 years of experience

Good But Requires Some Improvements

Rating: 7 out of 10

Incentivized

July 6, 2022

Use Cases and Deployment Scope

Heimdal Patch and Asset Management provides anti-malware protection on the company's end-points. End-point software is kept up to date using Heimdal as are Windows OS updates. We are testing Heimdal Patch and Asset Management alongside another AV product. The other product provides USB management and web access permissions which Heimdal Patch and Asset Management lacks. However, today, software and OS updates appear to be more important than malicious USB devices due to the way today's threats infect devices. Web management remains just as important due to phishing websites and the compromised websites used to distribute malware. The company receives numerous phishing emails which requires two barriers. Should the spam filter fail to detect these emails, the AV software must act as a secondary barrier and detect or block malicious websites.

Pros

Malware detection
Software patch management
OS update management

Cons

Website management could be better by using categories of sites that users can and cannot access

Likelihood to Recommend

Heimdal Patch and Asset Management is well suited due to the number of endpoints requiring updates. Software updates are better managed by system admins than the end-user due to the risk of issues sometimes caused by patches. The product is less suited due to the lack of website management. Other products make this task easier by using categories which websites are sorted into. It is easier to determine individual department web access by selecting which categories the users do and don't need access to.

Verified User

Analyst in Information Technology (501-1000 employees)

Vetted Review

2 years of experience

The Mjölnir of patch management tools

Rating: 10 out of 10

Incentivized

July 3, 2022

Use Cases and Deployment Scope

We utilise Heimdal's patch and asset management as a key component to maintain our accreditation with ISO27001 and Cyber Essentials. The ability to patch all manor or applications in a controlled environment, which in turn has a positive impact on the service desk. As well as using the products ourselves we also recommend Heimdal to our customers and are currently engaged in a campaign to engage new customers and are leading with patch management as one of the key pain points that IT departments and service desks need to address.

Pros

All updates are delivered across all devices, whether domained or not.
Ability to add applications to patching regime is excellent.
Single pain of glass portal for all modules.
If needed (rarely), support has been first class.

Cons

Continue to add more supportable applications
Enhanced reporting tools

Likelihood to Recommend

For companies that still patch manually it's well worth considering. The ability to patch a wide range of vendors means no need for WSUS for Microsoft environments, along with the cloud portal. If you are looking to achieve Cyber Essentials / Plus / ISO 27001 then it's a great solution.

Richard Hanson

Head of Pre Sales in Sales at Contrac (51-200 employees)

Vetted Review

Reseller

3 years of experience

Use Patchmanagement like a celebrity.....use Heimdal Security

Rating: 10 out of 10

July 1, 2022

Use Cases and Deployment Scope

It pretty much du the work by itself. We use it to update third-party software on all our machines. It works without any problems and we're glad to have it. It saves us a lot of time.

Pros

Removing some old apps automaticly
It updates on all platforms
Security patching works very good

Cons

I think it works good

Likelihood to Recommend

on of the best things is that i works without a problem with another security program we use 'DarkPicket', so we don't have any problems with them working together.

Bobo Vinding Conradsen

IT-Manager in Information Technology at ARKEN Museum of Modern Art (51-200 employees)

Vetted Review

7 years of experience

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Heimdal Patch and Asset Management Review

Rating: 7 out of 10

Incentivized

October 21, 2022

Use Cases and Deployment Scope

Pros

Fast updates of well-known 3rd party applications
Fast Management with only seldom cases in which we need to stop a change
Quick Support-Team that will handle problems professionally
Good amount of settings in the Dashboard with Group Policy options to allow custom settings for different Departments or Sub-Companies

Cons

Updates of applications might causes unforeseen issues with applications as Add-Ins are not supported anymore after updating or they are getting removed during the update in my opinion
Applications might have problems if they are not installed by the Heimdal 3rd Party Patching Module (msi vs. exe versions) I've found. There is no Info about whether a application will fully work for updates if they got installed from another source than the patching module and they are always showing up as normally supported. So it is a good idea to install all applications from Heimdal when first executing the Patching Module as otherwise unforeseen reboots and problems with non-working applications might occur
There is no option to disallow an update, when the software which needs the update is currently running I've found. Only a scheduling is available, which will need the attention from the user so the application to close it down before so the update will not fail/break the application. Update re-runs are cached well however and new tries will be executed automatically.
It is not possible to execute a one-time install or update operation but the feature will be available soon according to support
The asset management is not able to provide a overview of all currently installed applications. Instead it will only show which application is installed (with which version) in a certain time period I've found. A Admin cannot be sure whether a application is a) currently installed on the system or b) was currently uninstalled from the system, if he doesn't choose the perfect time range in the Management Console, which basically means guessing, I've found.

Likelihood to Recommend

Verified User

Administrator in Information Technology (201-500 employees)

Vetted Review

2 years of experience