TrustRadius Insights for HCL Digital Experience are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
Helpful Preview Environments: Many users have found the different preview environments in IBM Web Content Manager to be helpful in visualizing how the page will look once the information is published. This feature has been praised by multiple reviewers for its ability to provide a clear understanding of the final user experience.
Out-of-the-Box Content Syndication: The out-of-the-box content syndication feature in IBM Web Content Manager has been appreciated by several reviewers. This feature allows contributors to publish multiple content and pages simultaneously, improving efficiency and streamlining the publishing process.
Personalized Role Management: Reviewers have highlighted personalized role management as a strong tool in IBM Web Content Manager. This feature enables users to manage custom content actions, such as viewing, editing, deleting, and publishing or expiring contents. Its flexibility and effectiveness have been commended by multiple users.
We use it to drive the corporate customer website. We use HCL DX to merge the marketing site and the eCommerce site and give users a consolidated experience. We are moving forward with plans to use DX to drive customer self-help functions on the site and to unify this experience with the tools the inside sales support team uses. The idea is to break down siloed applications and refactor them as components that will allow the various component pieces to be shared using the DX framework to compile experiences appropriate for the customer and employee.
Pros
Content Management
Personalization
Site aggregation
Cons
SEO management
Documentation of functions
Education
Likelihood to Recommend
HCL DX does really well at managing and maintaining the site. It allows the business to basically maintain the site while IT spent time developing new and enhanced functions. The main issue I currently have with HCL DX is not directly with the product but it does play a role. It is difficult finding skilled resources to support HCL DX in my experience.
VU
Verified User
Strategist in Information Technology (10,001+ employees)
Many Java Application must be federated on a single support node for promotion.
Digital Experience contributes to reducing and maintaining a global approach to federation including how to use a document and versioning, publishing etc.
Pros
IBM Wepshere Portal is a good approach to federation as it contains with multi-channel capabilities, with internal proxy
Integration with Domino and Tivoli augment productivity for some integrated tasks (notification, awareness, etc.)
Form eXperience Builder is a great product to construct basic application to integrate workflows, forms and surveys
Most Products must be integrated with the FileNet, Case, Connections suite
Cons
Reduce time to required to assemble each product . It's quite difficult and we wast a lost of prototyping time trying to find a good configuration
Some products with a level for assembly are not compatible if installed together
It takes too long to install WPS / Case Manager / Digital Data Connector / Connections and Domino. I would like to see a basic architecture to expose service mail, blog, share file, share mail, meeting etc. I am waiting your Connections Pink solution impatiently!
I would like to see a more out-of-the-box solution so that we do not have to focus our energy in installing clusters or configuring the platform
Most of our customers are not ready to share data in the cloud, and there is a need for a real store and secure solution for administration and banking users who prefer on-premise solution. I am a big fan of your ECM /Portal /Social/ collaborative on-premise solutions. I would like to see better packaging to reduce costs and promote real use cases for administration and banking
Please integrate E-commerce elements in your suite.
Please make practice and certification easier (It should be free). Do not expire certifications.
Please facilitate contacts with support experts, specialists, and not just PMR contacts who are not qualified to help us. I would like engagement with support to be much more efficient and the support team to me more responsive.
Likelihood to Recommend
For a non-specialist it's not possible to use Digital Data Connector without the Web Content Manager (WCM).
It's more difficult for debugging DDC or analyzing why XML streams cannot be parsed, and understanding which services can be consumed by Digital Manager.
Our client was using Oracle CMS and FatWire to host content across the organization. There were lot of challenges with respect to customizing workflows to incorporate business processes, serving customers with personalized content, providing interactive and collaborative features to the author community etc. The recommendation was to use IBM web content manager 8.5 which is aimed to address most of the problems the business and author community had with other CMS products. Business authors were able to leverage in place editing capabilities, personalization features, renditions to serve mobile/desktop/tablet friendly images, an intuitive rich text editor, projects for a collaborative authoring process and most importantly syndication of libraries.
Pros
With Version 8.5, IBM Web Content Manager introduced in place editing capabilities which allow authors to make content edits on sections of the page instead of going to the content itself. This feature allows authors to make changes in context of the page and preview changes within the actual look and feel of a live page.
Projects provide a collaborative atmosphere for the author community so that authors can interact and work as a team to manage inter-dependent content changes under one project and publish all changes at once, instead of working separately on individual content changes. This brings awareness across authors in an organization and easy knowledge share.
IBM Digital Data Connector is a cool feature that allows [users] to integrate external content sources onto the portal using IBM Web Content Manager presentation components. This allows UI/UX designers to present integrated external data in any manner they want, manage UI changes with an underlying approval process and leverage syndication to push changes live immediately.
IBM Web Content Manager offers a targeted content feature that allows business users to deliver personalized content to customers based on customer demographic information, browsing history and other transaction related information. Any rules created follow the publishing process thereby making it just a configurable item resulting in less turn around to turn on the feature on a website.
IBM Web Content Manager offers 'multi lingual solution' out of the box which allows content creation for almost all popular languages.
Syndication feature has improved a lot and it now provides a detailed views comprising of 'failed items', 'items that have syndicated successfully, 'items in queue'. Failed items view provides detailed and clear cut information of what resulted in failure helping IT to troubleshoot problems easily.
Cons
Projects provide a collaborative way of managing content changes on a website. However projects cannot be used with a workflow as such. Though different phases in a project can be tied to workflow actions, the real benefits of a workflow on the project are missing.
IBM WCM is a bit of a heavy weight component because of the DOJO framework it comes with. Though IBM has improved this over the years, it is still unable to come out of the DOJO framework and leverage some of the best-used frameworks like jQuery.
Somehow IBM WCM is best suited with a portal, as a standalone WCM server. IBM Web Content Manager is not that robust providing data to external websites.
Likelihood to Recommend
IBM Web Content Manager is well suited for intranet employee portals, websites which drive extensive marketing content, and e-commerce sites to provide product images and details. It cannot be used a document management system to store large volumes of data as it's purely a web content management system.
We are using Webshpere Portal for our Enterprise Portal project. We have implemented our UI in JSR286. It is being uses by whole organization. I addresses all user interface problems.We have several modules developed in Websphere Portal using JSF and everything we do for user interface implemented in Webshpere Portal. We hosted all enterprise application on our enterprise portal.
Pros
We can implement better user interface using websphere portal.
We can separate our module in separate portlets.
We can integrate all types of technology with webphere portal.
Cons
It has so many inter application running. Reducing applications will help for performance.
Likelihood to Recommend
It is well suited If we have portal project to implement and we have so many individual modules. It is not appropriate for small web applications.
IBM Web Content Manager is used by clients of our organization. They use it to build content driven web sites or web portals comprising of sites, site areas, web content objects, and library resources. One of our clients in the insurance domain uses this tool to publish marketing materials such as brochures, publications, news and articles which comprise of a title, description, summary and an embedded file attachment (PDF, Word document etc.).
Pros
Well designed web content management system with clearly defined relationships between the various web content objects such as sites, site areas, authoring templates, presentation templates, library resources, components, web content objects, etc.
Can create robust content creation and publishing workflows with workflow stages and workflow actions
Web Content can be rendered on multiple devices and browsers in a responsive and adaptive manner.
Cons
IBM Web Content Manager should provide some easily usable connectors through a GUI to connect to bring content from custom data sources including connecting to Salesforce and custom databases.
Should further optimize and enhance creation of rich and responsive content driven UIs on various digital channels.
Should further optimize and enhance content personalization features.
Likelihood to Recommend
IBM Web Content Manager is well suited for building content driven web sites and web portals and micro-sites. It provides robust personalization capabilities when the web content is rendered through portlets on WebSphere Portal pages.
VU
Verified User
Consultant in Information Technology (10,001+ employees)
We used IBM Web Content Manager for our website content management system and we did support for other companies that used IBM WCM different versions. We also installed IBM Websphere Portal systems and IBM Connections Systems and we did support for all these different softwares. We had 3-level support which means that we solved customers real technical problems. Some of the customers had very custom systems that had variety of problems and we had to solve some of them with IBM support.
Pros
Workflows are very configurable.
WCM allows you do variety of web publishing
User rights management is enterprise level
Cons
Search is not working well. We could not get it work even we worked it with IBM support.
Java Applet in Ephox editor is pain. You have to watch that you update your Java version correctly or You cannot edit anything. This might work somehow on enterprise environment with tight workstation configuration. I think that Java Applet editor is the worst part of IBM WCM
IBM WCM needs lot of capacity on database and appserver.
Likelihood to Recommend
If you have other IBM Products like IBM Portal or Connections there can be some scenarios to use IBM WCM. I have used WCM with 3 and half years and I cannot recommend it to anyone. There is many systems that could give you the same features and lot of more at a much lower price.
I participated in an implemention of IBM WCM as an external facing site for our customers. It's blended with portlets to provide a personalized experience for our customer's clients. The system enables content authoring to be put in the hands of marketing with no or minimal IT knowledge.
Pros
Blending workflow perfectly with every component, item or content in system, thus maintaining accuracy of content
Keeping versions and history of all changes made, while providing details on when, and by whom it was changed. In this way, restore is easy and straightforward
Large set of components provided out of the box to ease building the authoring environment
Cons
Integration between portal pages and WCM is still not optimal, although the introduction of managed pages is a huge improvement. But adding all the changes on page and WCM in one project and one workflow is still not easy
Linking portal pages to site area only, and requiring a site area for each content isn't liked by customers
Some features like, number of views, adding comments, etc. should be out of the box
Some features that depend a lot on theme libraries, especially Dojo libraries, like tagging and ratting should be enhanced
Likelihood to Recommend
The content template catalogue provides a very good infrastructure to build on for customers who have much in common with features already provided with ctc, I highly recommend it as it will require less implementation time, and enhanced components design. Of course it's recommended for large scale business with many departments and frequent changes in content. It's also recommended for customers who need to benefit from portal by adding portlets and integrating with systems. If the customer is ONLY seeking a WCM system I don't recommend the product as there are more user-friendly alternatives on the market, at lower cost.
Hemos usado este administrador de contenidos para el Nuevo sitio publico de Banco Itaú Chile. Gradualmente hemos introducido esta tecnología en su version 7. Creemos que podemos impulsar el desarrollo y renovación del sitio transaccional personas y empresas. Con él podemos manejar la demografía de nuestros visitantes, y además mejorar la experiencia. Creemos que con la asesoría de IBM llegaremos a potenciar vía Coremetrics y otras herramietas de análisis el comportamiento del visitante frente a los diferentes contenidos publicados.Estamos deseosos de integrar herramientas de alta productividad IT para nuestra nueva cara visible.Adicionalmente sabemos que la integración del canal Mobile sera un éxito, IBM tiene las 5000 versiones de aparatos y sus actualizaciones que nos asegura un layout estándar a la hora de deployar nuestro sitio.
[We have used this content manager for Banco Itaú Chile’s new public site. We have gradually introduced this technology in version 7. We believe we can advance the development and renewal of the transactional site for individuals and businesses. We want to integrate high-productivity IT tools into our new public face. With (IBM Web Content Manager) we can understand our visitor demographics and also enhance their experience. We believe that with the assistance of IBM Coremetrics and other analytics tools, we will eventually boost visitor behavior relative to the various content types we have published. We also know that our Mobile integration will be successful because IBM supports ongoing updates for 5,000 different devices, which assures us a standard layout from the moment our site is deployed.]
Pros
manejo de sesión [session management]
reescritura de url [URL rewriting]
cajas negras de password [password black boxes]
Cons
Administracion de contenidos para imagines: hoy en la version 7 ya podemos seleccionar un grupo de imagenes y cargarlas con 1 solo clic. A diferencia de la version anterior, donde teniamos que catalogar imagen por imagen en una tarea tediosa y titanica (castigo para la pobre persona que tenia que subir una publicación).
[Content administration for images: today in version 7 we can finally select a group of images and upload them with a single click. This is unlike the previous version, where we had to identify each image, a tedious and titanic task (a punishment for the poor person who had to upload a publication)].
Likelihood to Recommend
Necesito un vendedor para Coremetrics [I need a vendor for Coremetrics]
As experts in digital solutions, we have been working and offering new web initiatives, where IBM Web Content Manager has been one of the most demanding and successful platform within all of our clients.
IBM Web Content Manager is being used by Enterprise Content Management (ECM) department, implementing different solutions based on client's requirements. Our expertise focuses on Internet and Intranet. Health, Insurance and Telecommunication are the most common sectors which has succeeded our IBM criteria. Furthermore, migrations between different platform, performance tunning, usability and time to market strategies has taken an important part within this content manager.
Previous releases had some business problems with usability and final users were not able to take all advantages the tool provided them. However, new releases has been improved in this issue in order to make it easy, user friendly and usable.
Pros
Different preview environments such as authoring and delivery lets us see in detail how the page will look like once we publish the information to the final user. Its out of the box content syndication helps the contributor to publish multiple content and pages at the same time.
Personalized role management is a strong tool to manage custom content actions in terms of roles to view, edit, delete or publish/expire contents. Role management and deep analysis is a mandatory task when deploying a website and IBM Web Content Manager contains, out of the box, an inheritance and personalized role management within the content.
Workflow customization is one the most notable strengths for end users giving them the possibility of defining any workflow for content publication such as email, pre-publish, review etc. This fulfills an important requirement that clients often ask for.
IBM has worked hard on social collaboration solution and the final result is IBM Connections. This next generation solution provides a great integration for all collaboration requirements: communities, forums, profile, networking,etc. IBM Web Content Manager can be integrated with it as a full content repository providing a broad solution in terms of web and social collaboration.
IBM Content Manager is provided through WebSphere Portal with a strong architecture ensuring performance, tuning, easy deployment and security aspects.
Cons
Applying multiple changes to an authoring template is a difficult and lengthy task. Problems usually occur when contents have not been updated for a long period of time and the tool does not know how to deal with it.
Reliance on the WebSphere Portal architecture has some disadvantages as well. These are more related to hardware than software, and could result in some architecture problems if the tool evolves
Set-up, configuration, integration (LDAP, others) takes long time. There are a lot of well documented steps but sometimes installing a new node, or deploying tasks are not out of the box. This should be taken in consideration in new releases.
The possibility of attaching multiple documents as a single content item should be an out of the box capability. An add-on was required to provide this common need.
Likelihood to Recommend
Suited Scenarios:
- Content search (metadata, black list, ranking): integrated with IBM Omnifind
- Social Collaboration through IBM Connections
- Content structure (site, site areas, projects)
- User Management
- Personalization
- Multisite
- Friendly Url
- Strong and robust architecture (cluster and cloud possibilities)
- Migration
- Content Repository
Unsuited Scenarios:
- Some Easy Presentation aspects (What you see is what you get, drag and drop)
