We use Guru as a one stop shop for all information. Whatever we need related to operations and management. It is also a knowledgebase for our customers specific needs that we can access on the fly.
Pros
easily locate information
repository for everything related to company
a way to communicate with colleagues
Cons
make favorite cards easier- easy to add/remove organize and access
show me features that might be useful based on my usage
again with the favorites-I should be able to remove a favorite card without opening the card
Likelihood to Recommend
I like the rapid access of information specifically when I get a customer service call from a customer and I need to know company specifications. Guru makes that process easy. For me, Guru is least appropriate when it comes to AI. Do not see the benefit of AI in Guru, maybe I need the benefits shown to me.
VU
Verified User
Employee in Customer Service (Transportation/Trucking/Railroad company, 11-50 employees)
We use Guru for creating the content that will be helpful for gathering the information. It is very easy to use as a viewer and as an administrator for creating the content. We create the Guru cards for tags. In addition, it is helpful that Guru integrates with other platform as the Slack for communication. And one of the features that I liked is that there is internal AI that helps to search and find information. We use Guru to create the tags inside the cards in order to explain how our system works as a Support for customers and drivers.
Pros
Well-designed
Easy to use
Good integration
Very helpful for newbeis to understand
Cons
Would be better to add more templates for cards
Make more colorful design
improve AI
Likelihood to Recommend
The scenario is well suited to my experience, where we created the cards for better understanding and managing the internal information. But the lack thing is the AI. In addition, it is very helpful that. Guru integrates with other platforms as Slack. As we use Slack for internal communication. Easy log in with multiple devices as well as mobile.
We use Guru as knowledge database, to quickly access information and ánswer customers questions correctly. also its linked with our messaging system, this feature makes it very accessable without interrupting the workflow to much. all in one i found Guru to be a very usefull tool , intuitive handling and easy to learn
Pros
look up answers to customers questions
quick access to contacts
switch from card to card
Likelihood to Recommend
its very useful to look up quick information and answers for the customers and to get familiar with the workflows but it does not work well, when the intel is not updated, so very important to keep Guru updated with the latest information to guarantee 100% efficiency wit Guru, all in one its a very nice and useful tool
I am a trainer, so I need to be able to find information and share information quickly and conveniently. Guru allows me to do exactly that. With Guru, I can easily share links with the information I need my class to have access to; I can create different lists and even select my favorite topics. I love the AI function, and I like how Guru recommends related cards at the end of each card.
Pros
AI support.
Gathers information in one place.
Capable of recommending related topics.
Ease of use.
Pricing in relation to benefits.
Centralized data.
Verified vs unverified cards.
Cons
AI needs more training.
Likelihood to Recommend
Guru is excellent as a knowledge base; I would not exactly say where it is less appropriate, but it certainly delivers excellent results. It does a great job of providing useful links and recommendations to help you easily find the information you are looking for. I would say that sometimes the AI assistant will deliver answers that are not necessarily okay, so one must be able to read and analyze the AI responses, not take them for granted.
VU
Verified User
Professional in Quality Assurance (Logistics & Supply Chain company, 10,001+ employees)
I mostly use Guru cards when I don't remember how to make a new process or save important notes. Also, I can stay updated by saving the cards because my company is constantly updating the information and the procedures that we follow every day. It helps me when I don't know any kind of information but I know that I can find it there.
Pros
Collects all the information and procedures of the company
Helps keep workers up to date updating them every time there is a change or new important information
Helps to have the information always on hand by saving the cards that every employee wants to use
Helps to find new and important information by recommending cards similar to the searched topic
Likelihood to Recommend
It's really good to avoid asking for all the information from the manager or coworkers, most if it's a complicated process because Guru helps us to synthesize all the information so it's actually easier and faster to get the information or resolve any doubt with Guru. The only scenario that I can think of that it's less appropriate is to get approval to make any process since each case is different and the supervisor needs to validate the case and confirm if we should proceed or not.
In our organization, we utilize Guru as a comprehensive knowledge management and sharing platform to streamline our internal processes and address several critical business problems. The primary purpose of Guru within our company is to enhance knowledge accessibility, collaboration, and consistency among our teams. Overall, Guru has become an indispensable tool in our organization, helping us tackle various business challenges related to knowledge management, onboarding, customer support, and compliance. Its flexibility and ease of use have made it a valuable asset in enhancing our operational efficiency and ensuring that our teams have access to the information they need when they need it.
Pros
Real-time Knowledge Updates.
Intelligent Search and Discovery.
Integration Capabilities.
Cons
Advanced Content Formatting.
Enhanced Mobile Experience.
Advanced Analytics and Reporting.
Likelihood to Recommend
Knowledge Sharing and Onboarding: Guru is well-suited for organizations that need to streamline knowledge-sharing and onboarding processes. It excels in creating a centralized repository of information, making it easy for new employees to access essential resources and for existing team members to update and share knowledge. Less Appropriate, Highly Regulated Industries: In heavily regulated industries where compliance and documentation requirements are extensive, Guru may not provide the level of control and security required. Organizations may prefer specialized compliance-focused software.
VU
Verified User
Team Lead in Customer Service (Transportation/Trucking/Railroad company, 51-200 employees)
In my company, Guru is used to keep all the information such as fleet profiles and basic rules. This is super useful as having all this info is hard to filter through. Guru allows for a simple and clean way of displaying and searching for the info needed. It provides easy use to update profiles and info without having to go through emails. And it ensures that everyone on our team at some point read the updated profiles given allowing for our company to be updated simultaneously across the us.
Pros
Quick and Easy - simple to look up info that is needed
Love the tabs for individual sections to allow quick look ups - ie. Favorites
Ability to ask questions within Guru & add new cards as well
Cons
Having to clear cookies & cache in order to use Guru - have to press enter when searching rather than it auto populating as you type
Likelihood to Recommend
Guru helps with keeping basic information about our customers so its all in one place. This makes it easier for the dispatchers to quickly look and see if shops are able to service. It helps keep all the numbers that are needed to be relayed and provide info quick and easy. However, in my opinion, Guru isnt best for asking questions if you dont know what your looking for which can be tedious.
VU
Verified User
Employee in Customer Service (Transportation/Trucking/Railroad company, 501-1000 employees)
We are currently using Guru for our Customer Support team and our Account Manager team. This helps with any information that needs to be easily referenced as we have a lot of "tribal knowledge" here. This addresses the problem of leadership receiving several repetitive questions every day from multiple individuals.
Pros
Easily accessible > you can use the extension in any browser you are in. This helps us as we live in Slack and Zendesk
Easy to read > The cards are easy for the agents to read through and click on videos
Easy to create cards > We can create a card from the extension, we do not have to log into the website to create a card.
Cons
Available on more browsers such as Firefox > we have agents who use Firefox and have issues using Guru
Being able to add a videos to cards that are not on a website > We have to upload all of our videos to YouTube before we can embed it to the Guru card
Being able to have groups on the free version > I know this is a business decision, but when we send knowledge alerts, we are sending to the whole team including CX & AMs
Likelihood to Recommend
Guru is great for a reference tool. It works great for processes where you can describe in pictures and videos. This works well since everyone learns differently.
Guru is less appropriate as a learning management system -- we have a separate LMS. Guru is great for if you need a quick answer to a specific question.
VU
Verified User
Manager in Customer Service (Logistics & Supply Chain company, 201-500 employees)
