I'm a licensed realtor, and GURU allows me to access previous information and education that my brokerage has given us. It allows me to refresh on topics that I may not use daily. The hyperlinks will take me directly to the issues at hand. I'm also more efficient because the information is a few clicks away.
Pros
Refresh previous information that was given to me to learn
The hyperlinks always work Huge plus
It allows me to be more productive
Cons
I do not find it hard to use
I haven't found missing functionality
I think GURU is great
Likelihood to Recommend
Real estate is constantly changing. I may not use the information I provided immediately, but I know I'll be able to review and learn whatever issue I've crossed within a few clicks. The data is updated often. Old information is removed to reduce confusion. I love the ability to access information as many times as I need.
I recently started using Guru, and I couldn’t be more impressed with its functionality and user-friendly interface. The app has made a significant impact on streamlining the process.
Pros
Easy to verify documents to make sure that all processes are up to date.
Easy tool to use to collaborate with other team members.
Card are organized and easier for team member to find what they need.
Cons
Interface can be improved.
When editing a card, the editing tool can be improved.
Likelihood to Recommend
Our team has been using a lot of documents, and GURU is well-suited when it comes to organizing those documents. It helped us filter what is needed and what's not. It helps everyone on the team to get answers to questions that arise.
In my role, I need to be able to know nearly everything in order to support both internal stakeholders and external customers. Before Guru, finding information was extremely time-consuming, and you never knew if what you found was actually up-to-date since our company is a constantly evolving start-up. Thanks to Guru, my team has been able to create a fast and reliable knowledge base, and others within the org are jumping in as well. Guru has revolutionized how we create and access knowledge, increasing our efficiency, accuracy, and collaboration by leaps and bounds.
Pros
Guru is easy to use and user-friendly.
Guru makes finding information quick and easy.
Guru's AI features keep getting better!
Guru's Chrome and Slack integrations make it easy to access and create knowledge without leaving your workflow.
Cons
I wish the Starter plan had a little more functionality, like the ability to use Zapier and some limited analytics.
The Chrome extension periodically has glitches.
Likelihood to Recommend
Our company uses Guru for internal-facing knowledge. It's very helpful to use when answering emails, having a phone conversation, or meeting over Zoom because you can access information so quickly, that the other person may not even be able to tell you didn't know it off the top of your head. Guru is great for bringing institutional knowledge out of people's heads so that it's available to access and not locked into a silo. This reduces the need for asking questions, which interrupts others' work and then wastes time waiting for an answer. Guru is very helpful when onboarding a new team member, because it makes information easy to find and gives them a central place to find answers to their questions or remind them of processes and procedures.
VU
Verified User
Account Manager in Customer Service (Real Estate company, 51-200 employees)
I use it often to answer questions regarding our scripting and quality policy. There is so much information on Guru and I'm almost always able to find the answer I need
Pros
Key words
Easy to use system
Cons
No complaints pretty efficient
Likelihood to Recommend
The other day I wasn't 100 % on if I should use buyer/seller on certain types of inquiries and Guru had 3 cards with all the information I needed to make sure I did not go against the quality policy
We are a small business and we each have to do a wide range of technical processes so we use Guru to record & share these easily. I find it helpful to train non-technical people on systems.
Pros
Easy to create cards that look good & include screenshots & images
Like system of verifying so that you are reminded to update info.
The chrome extension makes it easy to access when on other screens
Likelihood to Recommend
It is ideal for sharing processes or answers to typical questions you have standard answers for. It is straight forward to use & has a free version for small businesses which nany packages so seems a scalable product.
