I use it primarily for knowledge Management, and that is what the organization uses it for as well. The scope includes learning anything related to my job and responsibilities, proactively and on a need to know basis as well as creating groups of related "Guru Cards" that can be used to access related data.
Pros
Ability to add comments to guru cards allowing viewers to give creators their opinions.
Ability to unverify cards and keep timely inspection of cards to ensure they are valid.
Ability to add images/videos and other form of files to cards directly.
Ability to search for relevant information through the search feature.
Cons
The navbar could be better and provide more clarity.
There should be an option for a dark mode.
The bulk analytics should be downloadable straight from guru as opposed to needing email.
Likelihood to Recommend
Anything related to knowledge Management, that is to say; Updating knowledge from the side of maintainers, grouping and learning it from the side of learners, leaving feedback to maintainers, unverifying cards in a pinch and creating courses of related content for people of different disciplines and favouriting content that you find the most useful.
Just started to use Guru! We are using to find answers quick and utuilize our resources better. Stay up to date consistently. This is amazing once we have give the correct feedback for Guru to find information and help our teams to better help our callers and our clients. Very excited to see how this will progress!
Pros
Finds answers to questions
Find Sops with keyboards
Connects everyone in one place
Cons
Would be nice for team chat option to confirm answers, then be able to verify question and answer to add into Guru to be able to share when asked by whole org.
Likelihood to Recommend
Be a great fit in any organization
VU
Verified User
Manager in Customer Service (Computer Software company, 10,001+ employees)
We use Guru as an internal knowledge base - anything from product guides and process outlines to company policies and team announcements. It's very easy to organize and update, and the "verify feature" helps us see what is up-to-date. I especially like how Guru incorporates AI - the AI search capabilities make it really easy to find the information I need.
Pros
Hubs for different areas of the organization keep info organized
AI-enabled search allows me to ask a specific question and find the materials
Integration with Slack - we see links to Guru articles when someone asks a question
Cons
Some of the responses to questions in Slack don't quite hit the mark
Likelihood to Recommend
Guru is easy to use, and as a result, ends up being used a lot more across our organization. Other knowledge bases we tried in the past quickly became out of date, but Guru has adapted and grown with us. I also appreciate their commitment to incorporating AI in order to provide relevant answers.
VU
Verified User
Manager in Customer Service (Computer Software company, 201-500 employees)
Guru is our knowledge management platform. It allows us to organize our content and keep it updated and easily accessible. Previously, our content was saved to multiple locations, but now everything is linked through Guru. Everyone knows where to access the appropriate content and get quick answers to their questions.
Pros
Folder structure for admins.
Verification process of a card.
Formatting of cards.
Search functionality.
Cons
Additional folder structure options.
Integrations with HRIS.
Follow up on card approvals.
Likelihood to Recommend
All organizations can benefit from a platform like Guru. The platform allows content to be easily searched in one central location. Information is key to everyone doing their work correctly, and Guru brings access to information in one central location. I can't imagine a scenario where an organization wouldn't benefit from this platform. It's excellent for cross-functional work.
VU
Verified User
Director in Human Resources (Computer Software company, 51-200 employees)
We use GURU as our main source of knowledge that we mainly use in our everyday work. GURU is our bestfriend when it comes to the process that we need to do, to provide the best assistance for our customer's satisfaction with our service. In every case we handle it's really required for you to check first GURU to make sure that the instructions that you'll be providing is right and accurate.
Pros
Give accurate instructions and steps in every scenario
Give information and details that can really help in every case and scenario
Give a lot of alternatives and options that can help us solve an issue
Lots of knowledge that you can really use in assisting your customers
Give some insights in every feedback that was submitted by the customers
Accurate in all ways specially when it comes to the things that you might do or not do.
Cons
The search bar needs to be improve
The filter and other detail that is usually linked into other GURU cards
Likelihood to Recommend
GURU really helps us in all ways in every way that it could, in our everyday job we really take a lot of scenarios and cases from our customers that has different kinds of issue. We only relay to our saved GURU cards to make sure that were doing the right thing for our customers specially when it comes to troubleshooting processes. GURU already has different kinds of steps for every device that our customers might use that's why it's very easy for us to provide them the most accurate resolution.
We use Guru as a knowledge based. It has all the details and process we need to know about our product. As we support a big brand of streaming service, we have rules and policy we needed to know in order to deliver the best and quality support for our customer. Guru has the best system to store all information in orderly and organized database for all the things we need to remember. Guru is our right hand to deliver the best customer service. From advisors and agent support, legal support, artists support and especially for customer support it was stored in a way that easy to understand and navigate.
Pros
Store all knowledge in organized way
Easy to navigate and user friendly
Organized in a way that everything is within reach and understandable
Cons
Guru can be more customized for its users end
It can also have some more tips and tricks occasionally
Notification for desktop if there's new update
Likelihood to Recommend
Guru is best used in storing knowledge for an extensive data without compromising the smoothness and easy navigation of the service. I was able to navigate it well even if I'm not tech savvy. It's not confusing and intimidating in terms of its interface. There was always a new feature or update that we did not know we needed until it was there.
VU
Verified User
Advisor in Customer Service (Telecommunications company, 201-500 employees)
Guru serves as our main tool for knowledge. Not only is it used to provide information to our clients. The tool also helps us in saving the available card on our favorites so that we can keep them for discussion. It helps us as well to review—with all of it's provided features— all the new information that we need to learn.
Pros
Guru has a feature to save favorite cards or knowledge base for later; along with that, you can sort them by folder.
The Home page gives an overview of the Guru cards that you've recently used and it will take those information to be recommended to us.
May it still be "In Progress," you can ask questions on the My Task part of Guru which you can ask the developers or authors to create processes for a specific situation.
Cons
When you open a tab for Guru, you are limited to flash only one card on the screen which limits us to multi-task.
Some information are frequently revised which makes it a bit confusing to the previous users as the information are shuffled or moved around one knowledge base.
Fonts can be a bit clearer; use of Bold or italicized texts can be useful to emphasize certain parts.
Likelihood to Recommend
Guru is always suited to our daily needs as our account advisors. We will always rely on what is inside and is provided on Guru. The information on each card gives us the steps, knowledge, and facts that we can provide to each of our clients; may it be through email or web chats.
We use Guru as a shared knowledge base between all members of the organization. Each department has its own collection, with a plethora of cards to read and use. It is used both to maintain knowledge and to onboard new members. Before Guru it was difficult to streamline and ensure consistent knowledge, as most knowledge sharing depended on specific people. Now, it is easier.
Pros
Easy to make cards
Knowledge Base easy to maintain
UX-friendly interface
Cons
When moving folders between collections, it's difficult
Difficult to find drafts of cards
Somewhat rigid verification process of cards
Likelihood to Recommend
It is great for a shared knowledge base. It is not as applicable for developers in terms of sharing scripts or code chunks and so on. But for the business side of the organization it is useful to share vision and mission statements, processes and programmes in each department etc.
VU
Verified User
Employee in Information Technology (Computer Software company, 11-50 employees)
Guru is basically our bread and butter. We use Guru everyday as our knowledge base and we are highly dependent on all it's contents. The best thing about Guru is how easy it is to switch between cards. The scope of my cases range from simple can't login to a more complex technical issues. All of which I get the resolution from Guru.
Pros
Card updates are swift and easy to browse.
The card update history is really helpful.
The links and hyperlinks in cards are easy to use.
Cons
The close button is too small.
Clicking outside the cards just goes back to the previous card instead of closing it entirely.
Probably add a "Most viewed" button alongside the "Recently viewed" tab.
Likelihood to Recommend
Guru is best used in time of live issues as Guru is very easy to access and update so advisors could follow instructions during a live issue. Also, I've never experienced Guru having any downtimes which I thing is really cool. I don't think there are any circumstances that Guru is not helpful at all.
VU
Verified User
Representative in Customer Service (Music company, 1001-5000 employees)
We use it mainly as a knowledge base - it helps to be a source of truth for the sales org, so they know where to go to look for info. It can also be verified so we ensure we keep info up to date - on other platforms this was harder to do.
Guru is a great place to keep content for our annual kick off events - people can come back to it, and easily recap content. We refer to it in our onboarding materials, which makes it easier to keep up to date - as soon as we update the Guru card, the content stays fresh.
Pros
Verifying content
Content management
Customer support
Cons
Make it easier to see who can view each collection
Make it easier to see who can edit each collection
More features to help keep content verified
Likelihood to Recommend
It is great for keeping content organised and relevant.
VU
Verified User
Professional in Sales (Online Media company, 1001-5000 employees)
