Rollouts of updates could have been better but overall solid
Use Cases and Deployment Scope
We use Guesty to communicate with guests, schedule dates in calendars, provide owners with access to their calendars and work with booking platform support teams.
Mostly guest support i.e. booking, payment, check in, issues during stay, etc
We will also use it to block calendars for contractors, maintenance and cleanings
We also store info regarding properties such as backup codes, location, owner contact info, etc
Mostly guest support i.e. booking, payment, check in, issues during stay, etc
We will also use it to block calendars for contractors, maintenance and cleanings
We also store info regarding properties such as backup codes, location, owner contact info, etc
Pros
- Accessibility
- User friendly
- Navigation
Cons
- The new calendar feature was rolled.out very abruptly. Next time some warning with a bit of training
- Locating canceled bookings
- Chats should come in real time, I shouldn't have to refresh to see if there's been a reply
Return on Investment
- Since using Guesty we are seeing a lower response time due to the chat feature. It takes about 25 mins for us to reply simply bc we don't see them until we refresh. We like response time to be 10 mins
- We've also had a 25% increase in owner communication since owners are having trouble with the calendar
- Overall though 30% increase in bookings due to having multiple platforms in one
