Grasshopper Professional, Scientific, and Technical Services Reviews & Insights

Score7.5 out of 10

93 Reviews and Ratings

Community insights

TrustRadius Insights for Grasshopper are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Flexibility of Applications: Users have appreciated the flexibility offered by both desktop and phone applications, allowing for seamless communication throughout the day. This feature enables users to stay connected efficiently across different devices and locations.

Availability Management: Reviewers value the ability to set extensions as it helps them effectively manage their availability, promoting a healthy work-life balance. This functionality gives users greater control over their communication preferences and schedules.

User-Friendly Interface: The service's user-friendly admin dashboard has been praised for its intuitive design, making it easy for users to navigate settings and configurations effortlessly. Customers find the interface simple to use, enhancing their overall experience with the service.

Grasshopper Reviews

16 Reviews

Professional, Scientific, and Technical ServicesLaw Practice1Information Technology & Services1Management Consulting1Marketing & Advertising7Design2Graphic Design2Veterinary1Human Resources1

A basic but effective solution for in/outbound texting and calls

Rating: 7 out of 10

Incentivized

May 3, 2021

Use Cases and Deployment Scope

We used Grasshopper as the principal call out and in/out bound texting service for our law firm. This was the alternative to using our personal cell phones which was really not working for us. Grasshopper allowed us to create some separation between person and business matters as well as creating more solutions for clients to send and receive information from our office.

Pros

Simple interface
Import contacts
Inbound and outbound messaging

Cons

Sync and updating of messages
Sync between devices

Likelihood to Recommend

Grasshopper is well suited for basic needs of texting in and out as well as calling out if you would like to avoid using your personal line. It also eliminates the need to have a dedicated land land in your office or business. You can obtain a vanity number and forward calls through grasshopper.

Reyes Julliana

Partner and Attorney in Legal at Bailey Reyes, PLLC (Law Practice, 1-10 employees)

Vetted Review

1 year of experience

The easiest and most user friendly virtual phone system

Rating: 9 out of 10

Incentivized

April 28, 2021

Use Cases and Deployment Scope

Grasshopper is a great way to manage calls coming in. You can set up extensions for different departments, say sales, billing, and tech support. After working with a client, if they call back and go to billing or support, I know what they are calling for beforehand. Same with a new client or prospect, I will know before taking the call. It helps manage surprise calls better.

Pros

Mobile app and desktop app
Converts your voicemails to text to read on a phone or desktop
Great custom auto-attendant feature

Cons

I'd love to see a 14-, 21-, or even 30-day trial

Likelihood to Recommend

Grasshopper is great for small businesses, startups, e-commerce businesses--anyone getting their business started and needing something very functional and effective to manage communications. You can get a new number from them--vanity, toll-free numbers too. And when you want to take a day off and go on vacation, they have a cool vacation mode feature (I think it's just muting or send calls directly to voicemail).

Sanjit Mandal

Digital Marketing Strategist in Professional Services at California SEO Professionals (Marketing and Advertising, 1-10 employees)

Vetted Review

2 years of experience

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Like Having A Receptionist

Rating: 10 out of 10

Incentivized

April 9, 2021

Use Cases and Deployment Scope

Grasshopper is being used throughout the organization. I use it to provide a professional phone number as well as identify why someone is calling based on the extension they select.

Pros

Answers my business phone for me.
Provides the opportunity to have a welcome greeting, extensions.
Takes voicemail messages for me.

Cons

It would be nice to be able to see who is calling. Right now the call shows up as my Grasshopper number.
Better set up of number of rings before going to voicemail. Seems I struggle with setting up the phone to ring on my cell long enough to determine if I should answer it.

Likelihood to Recommend

I think Grasshopper is great for small businesses/solopreneurs who want a business number outside of their cell number, and who want a more professional voicemail system. It is probably less appropriate for a business that wants their phone to be answered by a live person.

Diane Helbig

Business Advisor at Seize This Day (Management Consulting, 1-10 employees)

Vetted Review

4 years of experience

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Grasshopper saves me time and lots of money and it helps my company make money.

Rating: 10 out of 10

Incentivized

September 28, 2019

Use Cases and Deployment Scope

I use Grasshopper to maintain consistency in contact information over time so that past customers have contact information that does not expire. I also use it to maintain direct contact between staff and customers no matter where a staff member may be or what time it is, they can be contacted immediately if required.

Pros

Allows you to keep a consistent phone number over time.
Allows instant contact between the customer and the business.
Easily replaces more cumbersome and expensive physical phone systems.

Cons

There is a bit of a learning curve in setting up systems, but that is not unusual for any system.
In years of experience, that's all I can come up with that poses any sort of problem!

Likelihood to Recommend

I have seen Grasshopper operate in a variety of businesses with success. I can't think of where it would be a poor choice.

Sam Bean

President in Corporate at Bean Graphics, Inc. (Graphic Design, 1-10 employees)

Vetted Review

10 years of experience

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Grasshopper is the only real option for small businesses.

Rating: 10 out of 10

Incentivized

September 28, 2019

Use Cases and Deployment Scope

I use Grasshopper as the main telephone service at my main desk for clients to contact. It is inexpensive compared to business landline services, I can take it with me since it forwards to my mobile phone, and using a virtual operator to direct calls has virtually eliminated the huge number of telemarketers and scammers that used to call the business, wasting my time.

Pros

Works well with mobile phones.
Easily set up a virtual operator/answering service and forward to unlimited departments/phone numbers.
Inexpensive compared to traditional business landlines.

Cons

There's a bit of a longer delay in voice transmission times since the calls are being picked up by Grasshopper and forwarded to you. On a Cell phone, that increases the lag in the time it takes the signal to go back and forth.
Honestly, I can't think of anything else that Grasshopper doesn't do well since I've started using it.

Likelihood to Recommend

I find it especially well suited to small businesses when people are on the road, or only have cellular phones. Since you can have the main phone number for your business with Grasshopper, you can set it up to forward to individual people's cells phones with ease using the virtual answering service.

John La Belle

President in Professional Services at Mind's Eye Reprographics, Inc. (Graphic Design, 1-10 employees)

Vetted Review

4 years of experience

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Why I chose Grasshopper

Rating: 9 out of 10

Incentivized

September 27, 2019

Use Cases and Deployment Scope

We use Grasshopper to provide contact with our customers regardless if we are at the office or not. Some folks work remotely and this is the easiest way to provide seamless phone communication.

Pros

Easy setup
Multiple extensions with greetings per extension
Recorded calls if no one is able to answer

Cons

Sometimes the call gets forwarded to me and other times the app notifies that I have a voicemail waiting when I never received the call.

Likelihood to Recommend

Grasshopper is well suited for small businesses that need a phone system but don’t want an elaborate system installed.

Brian Kidd

Software Consultant/Developer in Information Technology at Magnigen (Information Technology and Services, 1-10 employees)

Vetted Review

6 years of experience

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Grasshopper a great choice for any business!

Rating: 10 out of 10

Incentivized

September 27, 2019

Use Cases and Deployment Scope

Grasshopper is being used across the whole organization. It makes having a business line simple and assuring the calls are directed to the right people.

Pros

The mobile app is great.
It's very easy to use.
Support is quick and helpful.

Cons

The ability to manage users and options through the app would be helpful.

Likelihood to Recommend

I feel Grasshopper is well suited in most scenarios but especially for SMB business with remote staff that calls need to be routed to.

Ryan Connolly

President in Corporate at Red Ape Media (Design, 1-10 employees)

Vetted Review

1 year of experience

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Hops Over The Competition!

Rating: 10 out of 10

Incentivized

September 26, 2019

Use Cases and Deployment Scope

We use it to get calls to different departments and on the road associates. It also gives us a more professional image.

Pros

The option of voice over services.
The routing of callers.
Fax service.
VM transcript.

Cons

Larger minute plans.
Fax out services.

Likelihood to Recommend

It is well suited for small businesses and allows employees to work from anywhere and is very cost-effective.

James Smith

Owner in Marketing at New Clientele (Marketing and Advertising, 1-10 employees)

Vetted Review

5 years of experience

Grasshopper is a great virtual phone solution for small businesses with easy extensions, call screening, and personalized greetings

Rating: 10 out of 10

Incentivized

September 25, 2019

Use Cases and Deployment Scope

Grasshopper is an easy and affordable phone solution for our business. We've been using Grasshopper for over 9 years now. We use it with two numbers and multiple extensions that allow us to easily route calls to the appropriate place. Being a small team we don't want everyone constantly dealing with support over the phone. Grasshopper allows us to have personal extensions that will get our customers in touch with us directly when necessary, and have unknown calls go straight to voicemail so that they are not disturbing our team.

Pros

Easy routing to multiple phone numbers including mobile phones
Call screening and flexible extension directories
Ability to receive voicemails as emails with audio attachments

Cons

The web interface is outdated and could use a design update.
Voicemail transcription has an additional cost

Likelihood to Recommend

If you only need a single phone number and have no need for complex forwarding or extensions, then there is no need for Grasshopper. If you want more than that and need a professional setup for your business without the time and expense, Grasshopper is a great solution. No need to deal with expensive outdated hardware. Grasshopper is a virtual solution that will work with your employee's existing phone or smartphone.

Bryan McAnulty

Product Director in Product Management at Velora Studios (Design, 1-10 employees)

Vetted Review

9 years of experience

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