Grasshopper Reviews & Insights

Score7.5 out of 10

93 Reviews and Ratings

Community insights

TrustRadius Insights for Grasshopper are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Flexibility of Applications: Users have appreciated the flexibility offered by both desktop and phone applications, allowing for seamless communication throughout the day. This feature enables users to stay connected efficiently across different devices and locations.

Availability Management: Reviewers value the ability to set extensions as it helps them effectively manage their availability, promoting a healthy work-life balance. This functionality gives users greater control over their communication preferences and schedules.

User-Friendly Interface: The service's user-friendly admin dashboard has been praised for its intuitive design, making it easy for users to navigate settings and configurations effortlessly. Customers find the interface simple to use, enhancing their overall experience with the service.

Reviews

56 Reviews

It does what it's supposed to, very few bells and whistles (but you also don't pay for bells and whistles)

Rating: 6 out of 10

Incentivized

May 12, 2021

Use Cases and Deployment Scope

We use Grasshopper so that our 3 managers can communicate with their team of caregivers, each manager on their own phone, but using the same number. This allows the caregivers to have a single number to remember when they contact their manager, but also allows those managers to hand off conversations, when out of the office, or when covering shifts, for example, without needing to juggle multiple phones. And notifications can be scheduled so that only on-call managers are bothered, but any manager can go back and review conversations with their team.

Pros

Desktop and phone applications, so you have options on how to communicate throughout the day.
The ability to set extensions so that different people can switch on/off, allowing "work/life balance."
The admin dashboard is very user friendly.
It can connect to multiple contact accounts.

Cons

Can be unreliable at times, technical issues where messages don't send or can't be received, and solutions to the issues depends heavily on who the support person is.
Cannot set up extension schedules to automatically switch extensions based on dates/times, has to be done manually through admin dashboard.
Cannot send the same message to multiple people without it creating a group text (specifically for us, when trying to cover a call out, would be nice to send the request one time to multiple caregivers, instead of going into each conversation one by one and pasting the same message to 15 people).
Doesn't have automated responses to certain trigger words. Would be nice if a new hire could text "WELCOME" to the number and a response would be sent back automatically welcoming them to the team and giving them a little info.
Message templates would also be nice, directions for new hires to clock in/out, who to call when, etc.

Likelihood to Recommend

I think if you are a smaller company and want to be hands on, it's helpful. But if you want automation and to use it for marketing purposes, I don't see it being helpful.

Verified User

Director in Research & Development (51-200 employees)

Vetted Review

2 years of experience

A basic but effective solution for in/outbound texting and calls

Rating: 7 out of 10

Incentivized

May 3, 2021

Use Cases and Deployment Scope

We used Grasshopper as the principal call out and in/out bound texting service for our law firm. This was the alternative to using our personal cell phones which was really not working for us. Grasshopper allowed us to create some separation between person and business matters as well as creating more solutions for clients to send and receive information from our office.

Pros

Simple interface
Import contacts
Inbound and outbound messaging

Cons

Sync and updating of messages
Sync between devices

Likelihood to Recommend

Grasshopper is well suited for basic needs of texting in and out as well as calling out if you would like to avoid using your personal line. It also eliminates the need to have a dedicated land land in your office or business. You can obtain a vanity number and forward calls through grasshopper.

Reyes Julliana

Partner and Attorney in Legal at Bailey Reyes, PLLC (1-10 employees)

Vetted Review

1 year of experience

The easiest and most user friendly virtual phone system

Rating: 9 out of 10

Incentivized

April 28, 2021

Use Cases and Deployment Scope

Grasshopper is a great way to manage calls coming in. You can set up extensions for different departments, say sales, billing, and tech support. After working with a client, if they call back and go to billing or support, I know what they are calling for beforehand. Same with a new client or prospect, I will know before taking the call. It helps manage surprise calls better.

Pros

Mobile app and desktop app
Converts your voicemails to text to read on a phone or desktop
Great custom auto-attendant feature

Cons

I'd love to see a 14-, 21-, or even 30-day trial

Likelihood to Recommend

Grasshopper is great for small businesses, startups, e-commerce businesses--anyone getting their business started and needing something very functional and effective to manage communications. You can get a new number from them--vanity, toll-free numbers too. And when you want to take a day off and go on vacation, they have a cool vacation mode feature (I think it's just muting or send calls directly to voicemail).

Sanjit Mandal

Digital Marketing Strategist in Professional Services at California SEO Professionals (1-10 employees)

Vetted Review

2 years of experience

View profile

Like Having A Receptionist

Rating: 10 out of 10

Incentivized

April 9, 2021

Use Cases and Deployment Scope

Grasshopper is being used throughout the organization. I use it to provide a professional phone number as well as identify why someone is calling based on the extension they select.

Pros

Answers my business phone for me.
Provides the opportunity to have a welcome greeting, extensions.
Takes voicemail messages for me.

Cons

It would be nice to be able to see who is calling. Right now the call shows up as my Grasshopper number.
Better set up of number of rings before going to voicemail. Seems I struggle with setting up the phone to ring on my cell long enough to determine if I should answer it.

Likelihood to Recommend

I think Grasshopper is great for small businesses/solopreneurs who want a business number outside of their cell number, and who want a more professional voicemail system. It is probably less appropriate for a business that wants their phone to be answered by a live person.

Diane Helbig

Business Advisor at Seize This Day (1-10 employees)

Vetted Review

4 years of experience

View profile

Excellent PBX System for Cellular Users

Rating: 10 out of 10

Incentivized

April 7, 2021

Use Cases and Deployment Scope

The whole organization utilizes Grasshopper, and it allows us to use our cellphones with a professional look to the business without revealing our personal numbers to the public. Grasshopper gives the appearance of a much larger organization and allows for visitors to get answers to questions easily without having to talk in person for dates and times.

Pros

Ease of management of utility
Ease of implementation
Appearance of professionalism to first-time callers

Cons

Tax exemption could be made easier

Likelihood to Recommend

Suited for smaller organizations without the ability to afford a full VoIP system or PBX. Grasshopper works well for nonprofits where employees and board members may not have a formal office set up and utilize cell phones as opposed to landline systems. Great for informational call trees about your organization, as well.

Scott Banks

Memebership & Events Coordinator in Corporate at Historic Organ Restoration Committee, Inc (1-10 employees)

Vetted Review

4 years of experience

King of Phone Systems

Rating: 10 out of 10

Incentivized

November 6, 2019

Use Cases and Deployment Scope

Grasshopper is being used to handle all calls to our business and sort them according to the customers' needs. We can route the calls to the appropriate people to help our customers better. We can screen the calls coming in, and if the request is not urgent, we have a professional answering service that can take the call and give us a transcript of the caller's message so we can get back to them quickly.

Pros

Professional answering service
Great app and notifications
Easy to use and setup
Great customer support

Cons

Better call display
My name and sales are similar, so I sometimes get calls sent to the wrong extension.

Likelihood to Recommend

Grasshopper is well suited for small to medium-sized businesses, where speaking with a live person is not necessary. In a larger company, it may be more suitable to have a live person answer the phone.

Sal Lettieri

Owner/Partner in Sales at Total Audio Video Integration (1-10 employees)

Vetted Review

2 years of experience

View profile

Grasshopper is a go-to for your business

Rating: 10 out of 10

Incentivized

September 30, 2019

Use Cases and Deployment Scope

I used Grasshopper as a convenient way to keep our companies phone calls under one roof. The service is easy to use and doesn’t require a lot of numbers or steps. Grasshopper is a service that I would recommend all companies integrate into daily use simple and convenient communication.

Pros

Price.
Ease-of-use.
Simplicity.

Cons

More phone greetings.
Voice options.
Languages.

Likelihood to Recommend

Grasshopper is well suited for nonprofits that are setting up multiple phones and need access to a national number. Grasshopper may not be suited for larger companies with multiple phone lines. The service is simple and provides a convenient way to access phone calls and keep communication lines open for all.

Verified User

Administrator in Social Media (1-10 employees)

Vetted Review

4 years of experience

Great VoIP alternative to landlines

Rating: 10 out of 10

Incentivized

September 28, 2019

Use Cases and Deployment Scope

We are out on the field constantly so we had to find a way to bring our office to us. Grasshopper did that for us, and it also allowed us to close out our phones so we could enjoy our personal time with our families. The extension features make our customers feel like they can reach the desired person a lot easier than before. Overall it allowed us to eliminate our landline and modernize our phone system to facilitate our needs.

Pros

Transcripts of voicemails
Cost
Overall functionality

Cons

We really haven’t had any noticeable issues

Likelihood to Recommend

Our industry is saturated with landscaping companies. This phone system allows us to be viewed more professionally as the phone system is well designed. Recently, I have been able to recommend this company to other landscaping companies which have mentioned they too will be signing up for use. This also cut our cost we were paying about 200% more through our phone carrier.

Valentine Silva

General Partner in Social Media at Silva’s Landscaping Company (1-10 employees)

Vetted Review

2 years of experience

Sharpest tool in our toolbox

Rating: 10 out of 10

Incentivized

September 28, 2019

Use Cases and Deployment Scope

Grasshopper has been a very important tool for our sales team. Calls are seamless and so very convenient. The many features make this system very user-friendly and professional.

Pros

Calls are directed to individual salespeople or if that salesperson is not available we program the call to ring another so we don't lose a potential client.
Faxes come to us via a PDF in our emails.

Cons

Have an app so it is easier to change setup of voicemails or new numbers to direct to.

Likelihood to Recommend

I have referred this service to many businesses over the years. I started with the original company, GotVmail, and was even in a magazine in 2006 to market their services.

Kelly McGovern

Real Estate Broker/Owner in Sales at Realty Concierge International (1-10 employees)

Vetted Review

14 years of experience

View profile

Grasshopper saves me time and lots of money and it helps my company make money.

Rating: 10 out of 10

Incentivized

September 28, 2019

Use Cases and Deployment Scope

I use Grasshopper to maintain consistency in contact information over time so that past customers have contact information that does not expire. I also use it to maintain direct contact between staff and customers no matter where a staff member may be or what time it is, they can be contacted immediately if required.

Pros

Allows you to keep a consistent phone number over time.
Allows instant contact between the customer and the business.
Easily replaces more cumbersome and expensive physical phone systems.

Cons

There is a bit of a learning curve in setting up systems, but that is not unusual for any system.
In years of experience, that's all I can come up with that poses any sort of problem!

Likelihood to Recommend

I have seen Grasshopper operate in a variety of businesses with success. I can't think of where it would be a poor choice.

Sam Bean

President in Corporate at Bean Graphics, Inc. (1-10 employees)

Vetted Review

10 years of experience

View profile

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It does what it's supposed to, very few bells and whistles (but you also don't pay for bells and whistles)

Rating: 6 out of 10

Incentivized

May 12, 2021

Use Cases and Deployment Scope

Pros

Desktop and phone applications, so you have options on how to communicate throughout the day.
The ability to set extensions so that different people can switch on/off, allowing "work/life balance."
The admin dashboard is very user friendly.
It can connect to multiple contact accounts.

Cons

Can be unreliable at times, technical issues where messages don't send or can't be received, and solutions to the issues depends heavily on who the support person is.
Cannot set up extension schedules to automatically switch extensions based on dates/times, has to be done manually through admin dashboard.
Cannot send the same message to multiple people without it creating a group text (specifically for us, when trying to cover a call out, would be nice to send the request one time to multiple caregivers, instead of going into each conversation one by one and pasting the same message to 15 people).
Doesn't have automated responses to certain trigger words. Would be nice if a new hire could text "WELCOME" to the number and a response would be sent back automatically welcoming them to the team and giving them a little info.
Message templates would also be nice, directions for new hires to clock in/out, who to call when, etc.

Likelihood to Recommend

I think if you are a smaller company and want to be hands on, it's helpful. But if you want automation and to use it for marketing purposes, I don't see it being helpful.

Verified User

Director in Research & Development (51-200 employees)

Vetted Review

2 years of experience