TrustRadius Insights for Google Workspace are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
Ease of Account Creation and Integration: Users have praised the platform for its seamless account creation process, intuitive interface, and effortless integration across various platforms. They describe it as a one-stop shop for maximizing productivity and enabling real-time collaboration among team members.
Secure Email Service with Advanced Features: Reviewers appreciate the secure email service offered by Google Workspace. They highlight features like domain alignment, robust anti-spam measures, efficient cloud storage options, and encryption protocols that enhance their overall experience and ensure data security.
Seamless Integration with Google Services: Many users find the integration with Google services to be smooth and user-friendly. This seamlessness allows for easy sharing of files and documents with team members and clients while also providing customizable controls over file access levels based on individual needs.
Google Docs is a hub for accessing project documentation, SharePoint, and email. We’ve been able to access what we need from anywhere without worrying about lag or loading times. Gmail is an efficient email service with a simple user interface. Chatting through Google Chat has allowed us to have meaningful conversations without needing to be in the same office space.
Pros
Easy to share files.
Realtime collaborations in documents.
Can review the history in G sheets
Data storage in cloud
Can access data across the globe.
Cons
Google Meet
Google Drive
Shared Docs
Likelihood to Recommend
The cloud service from Google (G-Suite) has a great feature for sharing documents and working/editing them with other people. I've found that it's nowhere near as time-consuming to write copy for my clients by collaborating on the document through G-Suite. [Google Workspace] G Suite is solidly my favorite software for email management. Though it took some work to get used to, being able to mix both personal and corporate mail in one place has made me appreciate its intuitive interface.
We use Google Workspace to organize, collaborate, and manage our core business tools. The simplicity of sharing with non-google users is one of the biggest advantages to all other collaborative business platforms. Google Workspace allows us to house all of our important assets and provides the backbone for business tools such as Gmail for business, Google Drive, Google Docs, Sheets and more.
Pros
File Storage
Email
Document processing and sharing
Collaborative spreadsheets
Cons
Offering a desktop Gmail app would be the absolute biggest advancement to the suite
Likelihood to Recommend
All-in-one tool kit for most business applications including SSO (within google products) helps to further integrate things like Google Ads and Google My Business. Less appropriate would be things like Google Sites, as this service is very simple. With a little bit of emphasis on this, Google could potentially have a decent landing page builder on its hands that pairs nicely with Google Ads.
VU
Verified User
General Manager in Professional Services (1-10 employees)
Google Workspace is the main collaborative working tool for our organization. We are spread across the country, and use Google for communication, video calls, storage, and file editing in a variety of ways. It has been consistent, secure, and well priced for our organization. Also, the offering has grown with our company and allowed our employees to work in a collaborative manner, with an intuitive interface.
Pros
Collaborative working
Intuitive interface
Covers most aspects of remote business needs.
Secure
Cons
Office-like applications not up to Microsoft's level.
Until recently, video calling was not up to level of competitors (fixed).
Messaging application is not great.
Likelihood to Recommend
I think Google Workspace is a great tool to manage MOST of your organization's needs working remotely. I believe their email tool and storage are some of the best in the industry at this time. I also believe many people will still need to purchase an Office 365 subscription to handle more advanced Excel files and editing in Word or PowerPoint, but Google will check 90% of the boxes. I have also found Google to be the most intuitive player in this market, which is great for training people who may not be as used to working remotely.
We use Google Workspace [(formerly G Suite)] internally organization wide for all it has to offer - email, calendar, drive, docs, sheets, slides, meet, voice, etc. By leveraging Google Workspace [(formerly G Suite)] it allows us to have a distributed team with ease and saves us time managing tools and processes, allowing us to focus on our work.
Pros
Corporate email through GMail
User administration is simple and straightforward
Full suite of tools with Docs, Sheets, Slides, etc. to get work done with easy collaboration from anywhere
Cons
Google Voice is an add-on feature rather than being included
Authorization of external applications and managing access for them could be easier
Meet has improved substantially over the past year, but still not quite up to feature parity with Zoom and others.
Likelihood to Recommend
Google Workspace [(formerly G Suite)] is especially well suited for managing corporate email, calendars, and documents. Making use of Docs, Sheets, and Slides make it especially easy to collaborate with teammates and the ability to store everything within Drive allows access from anywhere. An active internet connection is required for such operations so working offline is a no go and traditional client apps would be better.
VU
Verified User
C-Level Executive in Information Technology (11-50 employees)
Google Workspace is used by our entire organization for user management, single sign on, email, office productivity, and shared drive access. We split our usage between full access across engineer, operations, HR, and business development, and partial access for departments such as accounting, and legal. What would typically be done using a series of services (Active Directory, Exchange, SharePoint, NAS) is done through a single product suite.
Pros
Browser-based email client.
Cloud Drive Storage.
Google Sheets.
Calendar.
Cons
Management interface is lack luster.
Distribution groups.
API access to calendar features.
Likelihood to Recommend
Google Workspace is well suited for startup, small and medium businesses. For very large enterprises managing large users are a granular level becomes next to impossible, and instead policy based controls offered by other competitors are more effective. Workspace provides access to a number of separate product families into a single subscription, which makes it ideal for smaller companies just getting started.
We use Google Workspace throughout the entire organization, primarily taking advantage of Gmail, Drive, and Sites. We use groups to containerize users and control access to resources internally, primarily centering around file access. Since our teams are globally distributed we rely on Google Workspace to be the core of every communication we have, including customer support, sales and meetings. As [a] global workforce, we're able to reliably stay in contact with each other despite the distance that separates us.
Pros
Simplified sharing and collaboration through Drive and Shared Drives
Greatly enhanced advanced functions in Google sheets like macro recording
Regular updates and proactive communication around them
Out of the box spam filtering
SSO and third party app integrations
Cons
The support team is frustrating to deal with and make you perform redundant troubleshooting tasks at each step of the way
Per page permissions on Sites - they had it on classic but removed it on the new sites
Need to add mail delegation to admin console so super admins can give managers access to departed staff accounts without having to reset passwords
Longer log history - 60 days sometimes doesn't cut it
Likelihood to Recommend
Google Workspace is ideal for companies of any size and geographic configuration. Their billing structure is easy to understand and it's easy to get set up. All the apps work as soon as you log in so setup is extremely easy especially for companies just signing up or enterprises migrating from on-prem or hybrid setups to a full cloud solution.
If you're a nonprofit you get the core suite for free, which is a huge deal since the cost savings mean any nonprofit can get set up with no risk.
VU
Verified User
Analyst in Information Technology (51-200 employees)
Google Workspace is used across the entire organization, mainly for email. Gmail is the best provider we have ever used - it is easy, user friendly, and fast compared to the major competitor. Because Workspace is a Google owned product, our domain based emails are used to log into every Google owned service out there, which makes things much easier.
Pros
User controls
Domain based email addresses
One login to many websites
Cons
Should be easier to control what users are / are not able to do
Admin dashboard should be easier to use
Likelihood to Recommend
It is perfect for every business type and solves a lot of needs. From one login to many websites, to closely controlling what employees can access, and best of all - the domain based email service. We use it for our business and recommend it to all of our clients. It beats the pants off Office 365!
We use G suite for our email service, our company collaborative work space, and also our way of sharing internal documentation. It is used in almost all departments for various functions.
Pros
Search across its different tools.
Allow for seamless editing of a document while in various locations.
Provides an easy standard to follow across departments.
Cons
Email search sometimes has wonky results and will find an email from months ago when searching a user as opposed to the one that came in 10 minutes ago.
Likelihood to Recommend
If you're trying to scale and standardize work flows, software, etc. in a business it is the best solution. If you want the very best email, collaboration, etc. you may want to look at other tools, but the all-in-one box is quite a great offering.
The pantheon of Google apps known as the G Suite is a gift to startups, and have seen it used immersively by multiple former employers. While individual Google apps are powerful, and generally near best-in-class for their respective applications, adopting all of the apps under the G Suite aegis provides knock-on benefits as each app used integrates seamlessly with the rest. Particularly useful in the realm of file sharing/storage to have everything consolidated, but also nice for more mundane things like copy-pasting, formatting, etc.
Pros
Simplicity and intuitiveness contribute to a beautiful, clean, and professional UI that makes Google apps easy to learn and a pleasure to use.
Integration between spreadsheets, PDFs, text documents, etc. without the bugs and constant, maddening design flaws inherent in the counterpart Microsoft offerings.
Cons
I've been advised by people smarter than me that Google apps don't have the highest levels of security - they're great for work that isn't highly sensitive or have statutory security requirements.
In various apps, Microsoft apps will offer a greater range of functionality (at the cost of usability, complexity, and poor UI/UX).
Likelihood to Recommend
A typical company without a ton of capital to spend on a premium product will find that the G Suite offers everything they'd wanted. When I begin new jobs I always pray the new employer uses G Suite, since I can be confident knowing I'll be able to hit the ground running. G Suite might not be appropriate for everyone, but it is superior to the suite of Microsoft apps in practically every regard.
The G Suite platform works across the whole company. Is the default service for Mailing, Documentation and even internal messaging. G Suite allows to share heavy file trough Drive and work in co-op mode with Docs, Slides, and Sheets. The infrastructure behind G suite to share files within Meet app for Videoconference build a solid workflow. G Suite is strongly suited for teams.
Pros
Fluid and well-integrated tools for teamwork. Shared files and co-op editing works just perfect.
Gmail integration with drive allows us to have any file at hand.
Cloud power + teamwork is the best tool for a Company. It makes everything easy and quick to use
Cons
The User interface could be improved more. Sometimes is not that intuitve.
The view configuration of Drive have always been hard to read. Locating a file isn't difficult but could be more visual-friendly
The Chat app could add the Group chat feature for teams.
Likelihood to Recommend
G Suite is well suited for Team work. G Suite works alongside your personal Google Account. It can be integrated into your everyday lifestyle without feeling like a work tool. However, some features like Group Chat in the Chat app and a better visual-friendly interface in drive could improve the workflow available for employees.
