Google Workspace Reviews & Insights

Score9.1 out of 10

1,161 Reviews and Ratings

Community insights

TrustRadius Insights for Google Workspace are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Ease of Account Creation and Integration: Users have praised the platform for its seamless account creation process, intuitive interface, and effortless integration across various platforms. They describe it as a one-stop shop for maximizing productivity and enabling real-time collaboration among team members.

Secure Email Service with Advanced Features: Reviewers appreciate the secure email service offered by Google Workspace. They highlight features like domain alignment, robust anti-spam measures, efficient cloud storage options, and encryption protocols that enhance their overall experience and ensure data security.

Seamless Integration with Google Services: Many users find the integration with Google services to be smooth and user-friendly. This seamlessness allows for easy sharing of files and documents with team members and clients while also providing customizable controls over file access levels based on individual needs.

Reviews

120 Reviews

Useful collaboration

Rating: 10 out of 10

Incentivized

June 25, 2024

Use Cases and Deployment Scope

I use Google Workspace for almost all my needs at work. The company where I work uses Google Workspace as an enterprise product. I've used Gmail since it's beta days, so I was already familiar with it. But having access to shared calendars makes it so easy and convenient to schedule meetings, and Google Docs is perfect for document collaboration.

Pros

shared calendars
document collaboration
document sharing

Cons

Google docs has some features missing that Word has
Archiving old chats
page formatting options are limited

Likelihood to Recommend

It's an enterprise-wide product, so all my colleagues already use Google Workspace, but sometimes some of my coworkers could use Google Docs more than Word

Verified User

Professional (11-50 employees)

Vetted Review

3 years of experience

Google Workspace Makes Our Collaboration and Management Better

Rating: 10 out of 10

Incentivized

June 25, 2024

Use Cases and Deployment Scope

We use Google Workspace for a number of things across our entire organization. We use it for email and domain control, file storage and sharing internally as well as publicly with clients and partners, and as our primary productivity suite (replaced Microsoft) and collaboration tool. Collaborating across our company has been the biggest use case for us as we are all spread out both in the US and internationally.

Pros

Collaboration across all of our teams
Securely sharing files
Domain management
User management
Office suite productivity

Cons

In some cases it's too many steps to get simple tasks completed
The sharing UI could be improved upon

Likelihood to Recommend

If you are looking for a cost effective way to manage your business, then Google Workspace is for your company. The amount of tools that we have for our team for the cost is the best option on the market. ON top of that it easily integrates in to what most employees are already used to with Google's products like GMAIL, Google Docs, and their other collaboration tools. Unless your company has already invested in an internal suite or you have certain compliance requirements, I can't think of many scenarios where it wouldn't work for large or small teams.

Michael Weisel

Chief Technology Officer in Information Technology at Gold Lasso, Inc. (11-50 employees)

Vetted Review

14 years of experience

View profile

Email or bust!

Rating: 8 out of 10

Incentivized

June 24, 2024

Use Cases and Deployment Scope

We use it for every day email, shared documents and to manager our conference rooms.

Pros

Email
Shared Google Docs
easy to add members

Cons

The search function in google mail is really really hard to use
I wish you could organize mail a little bit easier

Likelihood to Recommend

email is great!

Verified User

Vice-President in Corporate (11-50 employees)

Vetted Review

12 years of experience

Google workspace have it all for you!!

Rating: 10 out of 10

May 15, 2023

Use Cases and Deployment Scope

Google Work area is considerably more than simply email. Additionally, it includes a number of useful apps and features. Our teams can connect, work together, and create with Google Workspace. Work productivity and collaboration tools are included: Shared Calendars, Drive for cloud storage, Docs for word processing, Meet for video and voice conferencing, Slides for presentation creation, and Gmail for custom business email are all available.

Pros

maximize productivity
collaborate in realtime
filters to organize your email

Cons

Likelihood to Recommend

Google Workspaces helps you to synchronize every single inbox into one space and then organize it by filters or labels but sometimes it's time-consuming because it needs you to move the unto different applications depending on what you're working on instead of spending it on finishing your tasks that needs to be done that day.

Kisha Tan

sales consultant in Sales at Uber (5001-10,000 employees)

Vetted Review

1 year of experience

Great Product but Terrible support and customer service

Rating: 5 out of 10

December 8, 2022

Use Cases and Deployment Scope

I use it on a daily basis for myself and my business, I also use it for my family and resell it to clients. It is primarily used as a secure business email solution and cloud storage. I find it preferable and more secure than Office 365, and easier to manage.

Pros

secure email
domain alignment
anti-spam
cloud storage

Cons

customer support (terrible)
Partner support (realy really terrible)
downloading mail from external sources

Likelihood to Recommend

I used to love it back when it was google apps and gsuite, except for the partner support (PPS) which has always been absolutely diabolical and incompetent. PPS cannot be contacted by phone at all, only ticket, and it takes them weeks or months to reply to every email. It is the worst support I have ever experienced in my opinion. The tech support used to be good, but now that has gone downhill as well. They have obviously outsourced that to ..., and the support are now completely incompetent (I feel) as a result and have no idea how Google Workspace even works. This is now the case for all Google services it seems. When you contact support, you don't expect to end up providing support to them and having to explain to them how their own product works, but that is exactly what I end up doing because they are so useless. As is typical for outsourced support, you usually get nonsense replies and have to repeat the issue 10 times and tell them to read the email properly over and over again before you get any reply that is actually related to your question.

Russ Michaels

Jedi Master in Information Technology at Russ Michaels Consulting (1-10 employees)

Vetted Review

Reseller

15 years of experience

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Using different platforms at work is easy and convenient to access using Google Workspace.

Rating: 9 out of 10

November 29, 2022

Use Cases and Deployment Scope

Using Google Workspace at work, I can link all the platforms I need. From email, calendar schedule, Google meet, and Google drive. It is easy to access and link the tasks to all the platforms we are using at work. By using just one email account, I already have an account on other platforms. It is very convenient for syncing from one platform to another.

Pros

Easy to create an accounts
Integrate to from one platform to another
It's like a one stop shop

Cons

So far its good for me.

Likelihood to Recommend

It is well-suited for work. Like, I can easily manage my schedule from my email to my calendar. I can easily access all the shared files in Google Drive, easy to access Google Meet for meetings. The contacts are already in my account, and I can easily access them. Also, I can contact them through chat. There is no need to sign up on different platforms. It has all that I need.

Janet Ramos

Account Manager in Sales at Altair i Solutions Inc. (11-50 employees)

Vetted Review

1 year of experience

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Perfect solution (mail, meetings, calendar, drive and many more features) for companies from 1 to over 100+ employees

Rating: 8 out of 10

July 5, 2022

Use Cases and Deployment Scope

We are using Google Workspace in our organization for emails, calendar, meetings and drive storage. Before consolidating all those services under Google Workspace we had them spread among different tools. Now we have everything under one umbrella, with easy management of users and an interface that is familiar to everyone.

Pros

E-mail client
Calendar and meetings
Documents sharing and storage

Cons

Integration with Apple Mail app
Integration with Apple Calendar app
File management in the Drive app

Likelihood to Recommend

Google Workspace works perfectly smooth when used in the web based solutions provided by Google and visited through Chrome. The little hiccup happens when the apps are accessed through Apple solutions, like Safari or Apple Mail. Other than that, there are no downsides to using Google Workspace in our company.

Verified User

Executive in Finance and Accounting (1-10 employees)

Vetted Review

2 years of experience

Lack of flexibility and sales support

Rating: 1 out of 10

April 6, 2022

Use Cases and Deployment Scope

Utilized for management of corporate email addresses and file storage for many years. The quality of support and complexity of data migrations have been declining every year.

Pros

Industry standard tool for corporate email management.

Cons

Complete lack of sales team support.
Inability of the support team in solving simple issues.
Complex data migration system, to force clients to remain current users.

Likelihood to Recommend

Basic corporate needs, such as mail management for SMEs and or large enterprises are actually to get support for necessary customizations.

Verified User

Director in Finance and Accounting (11-50 employees)

Vetted Review

5 years of experience

The ultimate and all in one workspace tool set

Rating: 10 out of 10

March 27, 2022

Use Cases and Deployment Scope

We use Google Workspace all day every day. Google Workspace is versatile; it's not limited to just email; you have access to all the tools you can ask for from Google Meet, Google Docs, Google Sheets, and Google Drive, and the list continues. It's extremely easy to collaborate and manage your workspace on Google.

Pros

Email
Meetings
Spreadsheets
Documetnts
Cloud storage

Cons

Sheets can have more shortcuts similar to Excel.
The pricing can be better.
Better compatibility features with third party softwares such as Slack.

Likelihood to Recommend

Google Workspace is the answer to all your workspace requirements. Google Workspace handles all are basic requirements from meetings to emails to collaboration on excel files or presentations; once you go Google there is no turning back. There are all the tools available one can ask to manage their day-to-day work life. It all goes hand in hand across all your devices via cloud, so you don't have to worry about loosing your data at all.

Siddharth Kohli

Manager Labs Network & Operations in Corporate at Visit Health (51-200 employees)

Vetted Review

4 years of experience

View profile

Google Workspace - One stop solution for all your office and Business needs

Rating: 10 out of 10

December 16, 2021

Use Cases and Deployment Scope

Google Docs is a hub for accessing project documentation, SharePoint, and email. We’ve been able to access what we need from anywhere without worrying about lag or loading times. Gmail is an efficient email service with a simple user interface. Chatting through Google Chat has allowed us to have meaningful conversations without needing to be in the same office space.

Pros

Easy to share files.
Realtime collaborations in documents.
Can review the history in G sheets
Data storage in cloud
Can access data across the globe.

Cons

Google Meet
Google Drive
Shared Docs

Likelihood to Recommend

The cloud service from Google (G-Suite) has a great feature for sharing documents and working/editing them with other people. I've found that it's nowhere near as time-consuming to write copy for my clients by collaborating on the document through G-Suite. [Google Workspace] G Suite is solidly my favorite software for email management. Though it took some work to get used to, being able to mix both personal and corporate mail in one place has made me appreciate its intuitive interface.

Muzaffar Mohammed

Senior Analyst in Information Technology at GlobalLogic (10,001+ employees)

Vetted Review

5 years of experience

View profile

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