Google Pay Reviews & Insights

Score5.8 out of 10

83 Reviews and Ratings

Community insights

TrustRadius Insights for Google Pay are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Convenience of Contactless Payment: Users have praised the app for offering a contactless payment method, enhancing convenience and security during transactions. Compatibility with Various Devices: Reviewers appreciate the app's compatibility with both new and old smartphone devices, making it accessible to a wider range of users. Efficient Cash-Out Process: Users have reported an easy and efficient cash-out process on the app, indicating a smooth experience without encountering difficulties. Intuitive Interface and Quick Transactions: Customers value the simple interface that facilitates hassle-free usage and fast transaction times. Secure Payment Process and Rewards: Users highlight the secure payment process, rewards for transactions, quick fund processing with Google Assistant integration, record-keeping capabilities, and convenient services like mobile recharges and bill payments.

Google Pay Reviews

9 Reviews

Mid-sized Companies (51-1,000 employees)

Google Play Fails to Cancel and Trace Down My memebrship Payment

Rating: 2 out of 10

Incentivized

December 17, 2024

Use Cases and Deployment Scope

I am not able to cancel Prime Membership from Google Play. While Amazon transaction history shows that Google Play has charged me Prime membership since Sept 2023 which I did not authorize. I try to cancel it from Amazon App but it showed that I have no subscription with Google Play even though the transaction history shows the charges. My credit card statement also supported that Google Play has been charging me the fees during the same period. Amazon did not do anything to help but keep saying that I should contact Google Play. For over 1 week, they kept saying that I did not provide the correct account info so they are not able to resolve the issues. My account info matches what is on Amazon. So Google Play Help center told me that they will not provide further help unless I provide them with correct account info and ask for my cooperation(?). I don't think the problem reside in me and Google is not able to trace the payment. The fact is I am still being charged for the membership and I cannot stop the subscription. Google, you have been charging customer every month but you cannot trace down the money you are taking from the customer? I ended up contacting my credit card company and suspended all future payments. To do this I need to cancel the credit card and reissue a new one. I will stay away from Amazon and Google Play, both are pointing fingers at each other.

Cons

System fault
They cannot solve the issue but keep telling customers of providing incorrect info. Lack of knowledge.
The whole company need to work as a team. You cannot solve the issue , then should work with the team that can trace the payment. I have been charged by your company, this is the fact. But you cannotjust tell customer you do not find the transaction and that is it.

Likelihood to Recommend

This system is insecure. Charging customers without being about to trace back. Customer cannot cancel payment.

Verified User

Professional in Finance and Accounting (Financial Services company, 501-1000 employees)

Vetted Review

1 year of experience

Google Pays Off

Rating: 9 out of 10

Incentivized

June 21, 2021

Use Cases and Deployment Scope

Google Pay shines in how simple it is to use to complete purchases. Because it saves a customer's information for ready access when they're checking out, customers should be more likely to stick around to complete their purchases. Using Google Pay with our publications store allows customers to check out more smoothly and, I believe, to have fewer abandoned carts.

Pros

Saves purchasing information at the tip of your customer's fingers.
Makes check out on a variety of web stores more streamlined.
Remembers information across multiple devices.

Cons

Updating credit card information is not as seamless.
Lacks a clear way to encourage new customers to use Google Pay (at least, with our current setup).
Sometimes requires multiple security checks to fill out the full payment information on a website.

Likelihood to Recommend

I have only scratched the surface of Google Pay's capabilities because we do not have a physical store. I believe the benefits would increase for locations where smartphone payment is already underway in physical stores that also do online sales. If your business deals with very little foot traffic or does not offer a variety of payment choices, do more research before adding Google Pay as an option — Google Pay is an eager competitor to Apple Pay, and therefore offers businesses opportunities to run promotions and other incentives to adopt Google Pay currently, so it still may be worthwhile to smaller businesses. Google Pay is about to implement a banking option, which will likely add to the number of users and therefore excited customers with Google Pay to spend with you. The web implementation seems simple and should be a good addition to websites where multiple payment types are available.

Courtney Birnbaum

Publications & Marketing Specialist in Marketing at Learfield IMG College (Publishing, 501-1000 employees)

Vetted Review

2 years of experience

View profile

Easy online payments and excellent record keeping

Rating: 9 out of 10

Incentivized

June 1, 2021

Use Cases and Deployment Scope

Keeping track of contracts and budgets is not easy for anyone, especially for any nonprofit organization. Google Pay (formerly known as Google Wallet) really helps to streamline online payments for your financial operations department. It's easy enough to use the platform that team members can be cross-trained on the system fairly quickly.

Pros

Makes easy and quick online payments to third-party vendors
Keeps a detailed track record of invoices to the customer/client
Archives each transaction so you're never looking for lost receipts

Cons

The mobile app could be more user friendly
Google Pay (formerly known as Google Wallet) should alert its users of changes to its platform
Better notifications and explanation of terms of service
Better cybersecurity for online payments and transactions

Likelihood to Recommend

If you have a list of vendors or businesses that you interact with more frequently than others, then Google Pay (formerly known as Google Wallet) is right for your organization. Ops teams or delegates can pay, initiate, and archive invoices in a streamlined, friendly manner. Gone are the days where you have to scroll through a long list of transactions or virtual credit cards to find that one receipt that you're looking for!

Sara Yaseen

Special Assistant & Operations Associate in Human Resources at The Hub Project (Non-profit Organization Management, 51-200 employees)

Vetted Review

1 year of experience

Speedy payment preference

Rating: 8 out of 10

Incentivized

May 26, 2021

Use Cases and Deployment Scope

We use it for managing our money transfers and also this payment gateway has been configured in our internal and external company web applications. Our organization uses it as a reimbursement system to manage and transfer funds for the users configured in our active directory. In our logistics application, this gateway is the primary means for funds management.

Pros

Transfer huge amounts of money within seconds.
Nowadays, it has introduced an international payment from us to India(alternative to Paypal).
Earning rewards for each successful transaction.
Multiple transfer options available (phone no, account no, etc.).

Cons

Most of the time, a huge amount transactions are stuck and money takes a longer amount of time to refund.
Not supported for most of the stock trading apps.
Transactions failure every time in Binance(crypto trading app).

Likelihood to Recommend

It is the best option for instant payment to a friend or a colleague and also a good payment gateway to add to your shopping or logistics website. It is less appropriate when dealing with huge amounts of funds or payments overseas or to an offshore account. Good to use as a virtual payment method.

Arush Soel

DevOps Engineer in Information Technology at Bebo Technologies Pvt Ltd (Computer Software, 501-1000 employees)

Vetted Review

3 years of experience

Verified on LinkedIn

Payments made easy and simple

Rating: 10 out of 10

Incentivized

May 24, 2021

Use Cases and Deployment Scope

This is used personally by me as well as other members of my organization to maintain all the credits and debits. The user interface is quite intuitive. In India, this application works with UPI as well. You can add multiple bank accounts to make payments. You can also check your bank balance regularly. We also use it in our management to send small to middle-range payments to employees.

Pros

Faster response during transactions.
The NFC feature for Android devices.
Available for both platforms i.e. iOS and Android.

Cons

Transaction failure
Needs internet access to work
Authentications are not secure
No emails for transactions. Just notifications.

Likelihood to Recommend

This well suited for almost all the payments that you make. Users can save time and instead of using internet banking of their respective banks, users can just use google pay to transfer and accept money. You can just scan the QR code to make payments. There is everything like mobile recharge, credit card bill payments, etc.

Verified User

Analyst in Quality Assurance (Computer Software company, 501-1000 employees)

Vetted Review

3 years of experience

Google Pay—Ease of Reimbursement at Employees’ Fingertips

Rating: 7 out of 10

Incentivized

May 21, 2021

Use Cases and Deployment Scope

My organization’s employees use Google Pay to make intra-employee payments for reimbursement under certain circumstances (ie, group lunches, coffees, happy hours, etc). This is done for ease of ordering where one employee can put down a credit card and others can reimburse the pay or simply via Google Pay. Also, there are occasions when one employee foots the bill for something special like a baby shower cake/presents, and others again reimburse via Google Pay. This is again done for purposes of streamlining payments—one employee can front the costs, and will be electronically reimbursed by others.

Pros

Ease of reimbursing/making payments between employees
Ensuring that one person can make a payment up front, rather than delaying things by physically collecting payments
Ensuring people can be paid from anywhere when they are not all in the office

Cons

It would be helpful if Google Pay could sync with things like Apple Pay so that saved payment methods can be automatically imported
There are certain times when Google Pay grants offers for cash back at merchants but the transfer time on the cash back is something like 30 days, which is a long time to wait
Google Pay could also integrate with other credit card and bank apps to add stored payment methods from there

Likelihood to Recommend

The most fitting scenarios for use of Google Pay generally include times in which people go out to eat or grab coffee or drinks. Other times are for planned parties where one person needs to put down a credit card to pay vendors, buy products/food/etc, and needs to be reimbursed by others who may not have cash/are not in the same office space as the payor/and other similar circumstances.

Verified User

Professional in Legal (Law Practice company, 201-500 employees)

Vetted Review

1 year of experience

Very good app for payments and sending money, but not perfect!

Rating: 8 out of 10

Incentivized

May 17, 2021

Use Cases and Deployment Scope

Google pay is very good app for online payments. It can be used to recharge your mobiles, pay bills, donate to specific accounts, send money to bank directly to other bank account using their mobile number, if they have a UPI ID, or else using their account number. It has been used across the whole organization to manage payments. I've faced many situations by failing the payment because of the bank server issue. But the same bank server work on other payment app at that same time without any issue. Google Pay will not notify us if the bank server is busy before getting into the payment process. This will cause to debit the money from the sending account and not credit to receiving account. Then the app will notify us with message that the money will be return within 5-7 or something business days. It's sure that we'll get the money back if the payment process failed. But what we will do if we don't have another money to do the payment and the money we had stuck in this process!!!

Pros

They provide good rewards like cash back offers and gift vouchers.
Easy to pay by scanning the QR code.
Help us to find best recharges for our mobile.
Easy to pay electricity bill.
Will notify us if our validity expires on recharges.
Self money transfer, we can transfer money to other account if both the accounts are linked with Google Pay.
We can check balance by enter the UPI Pin.

Cons

Debiting the money on payment and failing to credit to the reciever.
Held our money for 5 - 7 business days. If payment failed and debited from our account.
Should notify and block the user to make payment, if bank server is busy before the payment.
Provide double tick like Whatsapp if the receiver [can] see our message in chat.

Likelihood to Recommend

It is very useful for the small business purpose who don't have a POS machine to swipe the card.
Best for doing mobile recharges, and paying Electricity bills.
Not suitable for EMI transactions, if the payment fails then we've to find another way to pay the amount within the time limit.
Try not to use if you had a bad network, this will cause money to lose at that time even if you get it back.

Verified User

Engineer in Research & Development (Information Technology & Services company, 201-500 employees)

Vetted Review

4 years of experience

Google Pay - A secured online payment mode

Rating: 8 out of 10

Incentivized

February 19, 2020

Use Cases and Deployment Scope

This is being used only by me. It is not set up to be used by the whole organization or any department within. I use it personally outside the company. It is a very secure payment method. We need not provide the credit card information to the seller, rather save the information in the Google pay set up. The seller will not be able to see our card information.

Pros

Contactless payment.
Seller or receiver cannot see credit card information.

Cons

Might need fingerprint identification.
If the device is lost then information could be easily hacked.

Likelihood to Recommend

It is a very secure mode of payment method. We need not provide the credit card information to the seller or receiver, rather save the information in the google pay set up. The seller will not be able to see our card information. It is a contactless payment method. Can set up access authentication that no one could use the Google wallet.

Verified User

Analyst in Marketing (Apparel & Fashion company, 51-200 employees)

Vetted Review

2 years of experience

Better than PayPal?

Rating: 7 out of 10

Incentivized

July 18, 2017

Use Cases and Deployment Scope

My business uses Google Wallet sometimes, to collect payments from clients. It is used all across the organization. It addresses the issue of how to get a payment - and fast - and it also provides an alternative to other formats, like PayPal or running credit cards with a machine.

Pros

Provides method to receive fast payment.
Provides method to send fast payment.
Provides secure payment method.

Cons

Cutting down on time it takes to transfer funds to bank.
Providing a debit card to use funds right from the account.
More seamless paying via personal websites.

Likelihood to Recommend

Google Wallet is well suited when I send an invoice and can get paid instantly via this service. And it is well suited when I don't need that money instantly, due to the time it takes to transfer to bank account for use. It is less appropriate when I need to be able to use it instantly.

Heidi M. Garrido

Engineering Technician in Engineering at SRF Consulting Group (Civil Engineering, 201-500 employees)

Vetted Review

2 years of experience

View profile

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Very good app for payments and sending money, but not perfect!

Rating: 8 out of 10

Incentivized

May 17, 2021

Use Cases and Deployment Scope

Pros

They provide good rewards like cash back offers and gift vouchers.
Easy to pay by scanning the QR code.
Help us to find best recharges for our mobile.
Easy to pay electricity bill.
Will notify us if our validity expires on recharges.
Self money transfer, we can transfer money to other account if both the accounts are linked with Google Pay.
We can check balance by enter the UPI Pin.

Cons

Debiting the money on payment and failing to credit to the reciever.
Held our money for 5 - 7 business days. If payment failed and debited from our account.
Should notify and block the user to make payment, if bank server is busy before the payment.
Provide double tick like Whatsapp if the receiver [can] see our message in chat.

Likelihood to Recommend

It is very useful for the small business purpose who don't have a POS machine to swipe the card.
Best for doing mobile recharges, and paying Electricity bills.
Not suitable for EMI transactions, if the payment fails then we've to find another way to pay the amount within the time limit.
Try not to use if you had a bad network, this will cause money to lose at that time even if you get it back.

Verified User

Engineer in Research & Development (Information Technology & Services company, 201-500 employees)

Vetted Review

4 years of experience