Google Pay Reviews & Insights

Score5.8 out of 10

83 Reviews and Ratings

Community insights

TrustRadius Insights for Google Pay are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Convenience of Contactless Payment: Users have praised the app for offering a contactless payment method, enhancing convenience and security during transactions. Compatibility with Various Devices: Reviewers appreciate the app's compatibility with both new and old smartphone devices, making it accessible to a wider range of users. Efficient Cash-Out Process: Users have reported an easy and efficient cash-out process on the app, indicating a smooth experience without encountering difficulties. Intuitive Interface and Quick Transactions: Customers value the simple interface that facilitates hassle-free usage and fast transaction times. Secure Payment Process and Rewards: Users highlight the secure payment process, rewards for transactions, quick fund processing with Google Assistant integration, record-keeping capabilities, and convenient services like mobile recharges and bill payments.

Google Pay Reviews

3 Reviews

Enterprises (1,001+ employees)

No buyer protection

Rating: 1 out of 10

Incentivized

September 30, 2021

Use Cases and Deployment Scope

Google pay is very convenient but do not be fooled, it certainly is not an alternative to PayPal. It is simply a payment gateway and offers no payment protection at all. It is a little better than handing over cash for a purchase. If you run into problems you are immediately fobbed off to your bank or credit card provider. This is not made clear enough. I think the limitations of Google Pay need to be made clearer so people can make informed decisions about the risks of using GooglePay.

Pros

Convenient
Browsing integration

Cons

Payment Protection
Fraud checks
Reporting
Upfront risks and service limitations

Likelihood to Recommend

Fine for face-to-face transactions and purchases not likely to be returned or queried such as groceries, petrol, etc. Definitely not for larger purchases or ones requiring buyer protection.

Verified User

Team Lead in Information Technology (Electrical & Electronic Manufacturing company, 10,001+ employees)

Vetted Review

1 year of experience

A very flexible and reliable payment method

Rating: 8 out of 10

Incentivized

May 29, 2021

Use Cases and Deployment Scope

The payment solution is being used by the engineering team, which is responsible for making 3rd-party integrations.
The team builds B2B and B2C shops and payment systems are required.

Pros

Seamless
Can be used for all kind of businesses
Fast
Contactless

Cons

Not all banks support it and needs to be used via a paypal workaround
You depend on the app where Google Pay is installed
It is restricted to Android phones

Likelihood to Recommend

It is ideal for any kind of B2C shop, where customers want to see as many different payment options as possible.
Especially shops targeting younger generations.
It also makes sense for in-app shops since it makes the purchase experience fast.
From my point of view, it is less adequate for a shop that needs to work in different countries with different banks, because it becomes a bit messy to maintain.

Verified User

Project Manager in Engineering (Marketing & Advertising company, 1001-5000 employees)

Vetted Review

1 year of experience

Google Pay--one-stop app for all your bill payments

Rating: 10 out of 10

Incentivized

May 24, 2021

Use Cases and Deployment Scope

I am personally using Google Pay (formerly Google Wallet) as a daily driver to make all the payments for household activities like electricity, water, broadband, and landline bills. It has covered almost all the popular private and government vendors in my area. One can directly make the payments using bank account as well as UPI.

Pros

You can send money to anyone, anywhere, anytime
Multi-vendor support
Fast and instant money transfers
Secure
Trusted and reliable
Regular application updates

Cons

Sometimes the Android application hangs and transaction fails. But is very rare and also dependent on the availability of the bank server

Likelihood to Recommend

Google Pay (formerly Google Wallet) is best suited if you like to make all your payments digitally. It is fast and reliable with regular updates and support from Google.

Shivani Pandey

Project Engineer in Information Technology at Wipro Limited (Information Technology & Services, 10,001+ employees)

Vetted Review

3 years of experience

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