GoldMine CRM (discontinued) Reviews & Insights

GoldMine is used by our company to keep track of things. Using this software we can manage our customer relations in a very professional manner. It has benefited us in keeping our all emails and essential notes in one place and helped us in bypassing the risk of their loss. it has also assisted us in keeping all the contacts in one single place.

GoldMine is a great and ideal tool for the management and strengthening of relations with clients. It helps us in setting reminders and we can also check our contact history using GoldMine. It has made it efficient for us to track our emails and maintain our entire information. Its price needs to be reduced.

We use GoldMine as a CRM to keep track of customers orders and email communications. This is a great tool to set automatic calls or emails to keep track of several hundred customers easily. We use GoldMine for our sales team mostly but we all have access to it to check on customer requests.

I believe GoldMine is well suited to keep track of customer contact automatically, so your customers needs are met. I also like keeping track of my emails and customer contact notes, this way I always know what they need quickly. I like to keep reminders on certain customer request or pricing for certain items. We use GoldMine in unison with Traverse for placing orders . I would love GoldMine more if they had the abilities to place orders through the app , rather than using an additional tool.

Currently, we use GoldMine for our marketing content management. This allows us to see each individual campaign and how they are performing. Analytics becomes easier and pushing the right marketing becomes more focused as we drive forward. Our Sales staff can easily provide input as to what is working and what isn't. This allows us to adjust on the fly and be successful. GoldMine [gives] us the right tools when we need them to perform at our best.

GoldMine brings some great Sales forecasting tools to the table. By using the set analytics business can properly be forecast and adjusted as new variables are added. Trends are easy to pick out once set up and running. The whole list of customization allows most businesses to make adjustments on the fly to produce better results in the field. From small operation on up GoldMine will scale to fit your needs.

We used GoldMine in a unique way. We retrofitted the product for our admissions process. This worked really well and was easy to use. The recruitment process was much easier using GoldMine. We created an API process to bring over the data we needed to our administrative system and left the non matriculated students in the GM database.

Even though this was not specifically built for a recruitment tool, it is built for a sales tool. The cost is a lot less than some of the other prodcuts out there.

GoldMine is an excellent tool to use to track CRM and keep notes and do follow up. It has the ability to work with planners and administrators to keep records of client interactions and a storehouse for their information for future references.

GoldMine is well suited as a client information library and easy reference system that most offices can adapt to. It should be promoted for company officers and principals to use more often than just support or administrative personnel to enter information into.

GoldMine being used by several departments in our business from the development team who contact customers to our sales team who refer to GoldMind when going into a sale with a customer. It addresses our record keeping for liaising with customers. Our BDT team can log when they call, so they aren't annoying anyone!

GoldMine is excellent for large scale contact record keeping. We have tens of thousands of records, and it handles this just fine. It has an SQL back end. It's well suited for call center agents who need reminders of who to call and when, plus what was said in the previous conversations. I would say it's less appropriate for project managing. Once our sale has moved from sales to installation, we use other applications for this.

We originally used GoldMine as a full CRM System, for everything from customer contact information, sales, and technical support ticketing. Since our acquisition by another company, we have moved to a new support ticketing system, but still use GoldMine for everything else. It has been an invaluable tool.

It's great for older companies that have lots of customers, and who have multiple departments working together, but is optimized for a single central office environment. Requires virtualization if everyone works remotely.
Also, this would be overkill for a smaller or newer company. There are smaller more lightweight CRM systems out there that would be appropriate for that.

GoldMine is currently being used by only the admissions department at our university. The university as a whole utilizes a different program that does not function as a Customer Relationship Management system. GoldMine allows our team to track and maintain all information with students we are recruiting and counselling as they make their decision for college. It allows us to set reminders to contact, see all contact history in one place, and see progress toward matriculation.

We use GoldMine for customer (student) tracking toward college enrolment and it works perfectly for our scenario. We can track a student's process from before applying all the way through moving onto campus, no matter how long that process takes. GoldMine can log calls and messages in real time so that multiple users can see contact history immediately, which is largely beneficial for larger teams.

It is used across the whole organization as a CRM. We log all customer calls and activities in the system. It allows anyone at the company to see the entire history of a customer and all interactions with the customer by tracking calls and emails.

It is well suited for a simple CRM and can provide a lot of data. The reports are cumbersome though and I didn't know of any way to save reports or export them to another software.

Goldmine is our company's CRM tool for tracking communications to customers and storing contact information for each person we work with at the organizations we support. We also use it to schedule individual task and calendar appointments. It does provide an easy way for every employee to be able to see communications other employees have had with customers.

It is good for small organizations who primarily just want to be able to easily track communications and store contact information. It does not work very well if you have multiple sales people contacting the same customers as a way to easily track each opportunity each employee is working.