TrustRadius Insights for GoDaddy are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
User-Friendly Platform: Many users have found GoDaddy's platform to be user-friendly and intuitive, catering to users with varying levels of technical expertise. This positive sentiment is shared by a significant number of reviewers who appreciate the ease of searching for available domains and the convenience of having all their online needs in one place.
Responsive Customer Support: Users highly appreciate GoDaddy's customer support, with many mentioning that it is great and responsive. Reviewers have praised the knowledgeable staff who provide helpful guidance and support. This positive feedback highlights the importance of reliable customer service in ensuring a smooth experience for GoDaddy users.
Competitive Pricing Options: A common positive aspect mentioned by users is GoDaddy's competitive pricing options. Many reviewers consider their prices to be affordable, making it an attractive choice for individuals or businesses looking for domain registration, hosting, and other online services. The availability of $0.99 .com domains is specifically highlighted as a favorable aspect by some users.
At ThinkTank Media, we use GoDaddy for domain registration, DNS management, and SSL certificates. It helps us quickly set up and manage domains for both our agency and clients, ensuring a secure and professional online presence. GoDaddy solves problems like managing multiple domains, speeding up client onboarding, and providing reliable website security.
Pros
Domain
Hosting management
Website building
Cons
Like website development platform is not that much need some specifications in it.
Likelihood to Recommend
The offers and website development platform they can work on.
We use GoDaddy to register all of our domains and we use it for webhosting, office365, emails and DNS hosting. We do it to help people save the most money because GoDaddy is the best. We have many domains we hold for people and we register their email addresses with their domains.
Pros
Domain Registration
Web Hosting
Web Building
DNS Hosting
Cons
Need better templates for web building
Stop changing the layout on the pages
Offer cryptocurrency payments
Likelihood to Recommend
GoDaddy is safe and secure. They are reputable. They won't get scammed. Their pricing is very competitive. Their marketing emails can be a little too much at times. But they are the number one player in the web space. They make it easy to have a domain and register emails with that domain all under one roof.
I have bought domain names and hosting services from Godaddy . They make it easy for me to buy a domain in minutes without any hassle. Their webs servers never go on a downtime which is the best thing . Also they have many offers running at the same time which is always helpful.
Pros
Domain name purchase
Hosting purchase
website builder
Cons
The prices can be better
Constant phone calls is annoying too
Likelihood to Recommend
I have a marketing agency and i need to buy many domain names and hostings for clients and i always recommend Godaddy services as they are quick and they never go down . My clients love the how their website never goes down and speed is always good.
Their backend is a bit confusing sometimes for a new user, it takes time getting used to it .
We used the service for Affordable Hosting services for our website. It was very good customer service when we used it. They always replied straight away and were very cordial and helpful and knowledgeable and helpful. It made the use easy and understandable for us all when making host updates and changes and modifications.
Pros
Hosting
Customer service
Affordabiliy
Guidance
Support
Cons
Keep low fees after initial promotions.
Offer discounts to current subscribers.
Offer free web hosting change.
Update website automatically when new services available.
Likelihood to Recommend
Very helpful, supportive, and full of kindness when making website hosting changes. Everyone I spoke with was kind and knew the materials well. Fast follow-up and good product offering. When I called to begin using the service they were helpful and switched it over for me at no fee which was great. I was so happy with what they did and grateful for them.
We use GoDaddy to design, host, and maintain our two podcast websites. The quality of the sites gives our shows that added credibility that all podcasts strive to earn.
Pros
Website templates look great.
Website easy to update.
Easy to share new posts.
Cons
Sometimes the sites get a little glitchy.
I wish they offered a way to embed Amazon Associates code into blog posts.
I wish the layouts were easier to navigate. After more than 100 entries, it's laborious to scroll.
Likelihood to Recommend
If you are looking for a plug-and-play site that is generally easy to use, with some great looks and more, this is the place! I am proud of my podcast websites on GoDaddy.
For over a decade, we have used GoDaddy for domain management, Linux hosting and WordPress hosting, web security, and data backup services. We use these products to organize and manage multiple clients, allowing us to coordinate daily tasks in a single, easy-to-use system. In addition to the affordable prices, the system makes the management of these technical elements of our business easier.
Pros
Easy User Interface.
Responsive Customer Service.
New Product Discounts.
Cons
Some Customer Service Reps are inexperienced.
Renewal prices can be expensive.
Likelihood to Recommend
If you are managing multiple domains and websites and do not want to host and manage these onsite, GoDaddy offers a great option. If you are a larger company with the resources to host and manage these onsite, or if you have more complex websites requiring higher resource levels, GoDaddy may not be able to support your needs as well.
We use GoDaddy to manage domains for our clients whose websites we build and host. We transfer domains to our account and configure the zone files to connect up to websites, email, and other services, including various security features. We sometimes have to work with existing GoDaddy WordPress or email usage from new clients.
Pros
To be quite honest, not much.
Zone file editing is relatively user-friendly.
Bulk transfer tool is nice to have.
Cons
Support agents are woefully undertrained, even in knowledge of their own products.
Support agents will always try to upsell you, even when you're dealing with an urgent, high-impact issue.
There's no guarantee of uptime, and there will often be gaps in service as part of normal procedures.
Likelihood to Recommend
Honestly, most web hosts are pretty awful these days. I have experience with a lot of them, and most of them aren't very good about keeping websites up when making any changes. GoDaddy is better than some in that you can host services with an offsite domain without issue, but if you aren't very careful, and sometimes if you are, making changes to nameservers can cause downtime, even when there's no technical reason for them to, and other registrars have figured out how to avoid it. And when you run into these problems, their support is universally horrible in my experience. Be prepared for 45 minutes to an hour waiting for a support agent to even address your question, taking 5 minutes between each response asking for a new piece of info like your name or security PIN. After that, they are so woefully undertrained, I often have to teach them about the usage or existence of some of their own products. And just to top it off, at some point during the conversation, even if you're there on an urgent issue causing downtime only they can fix, they will upsell you on some product, whether that's a premium account or early renewal.
VU
Verified User
Technician in Information Technology (11-50 employees)
I have been a Godaddy's customer for many years. I pay them for hosting, backups, and many more products. I host my clients' websites and emails with Godaddy. A week ago I reached out to Goddady support to troubleshoot a webmail issue and while they fixed the issue they deleted my client's emails contacts by mistake. I called them back to report the contact issue, and since then they have not been able to recover the email contacts of my client. [I believe] Godaddy's negligence has cost me to lose a client. Godaddy just said they can't recover the data they deleted. This is ridiculous, [I believe] THEY JUST DONT CARE ABOUT A CLIENT BECAUSE THEY HAVE SO MANY. GODADDY, I NEED THAT FIX WHAT YOU BROKE AND TAKE RESPONSIBILITY!!
Pros
Nothing.
Negligence.
Dont Take Responsability.
Cons
Customer Services.
Resolve problems.
Fix things that they broke.
Likelihood to Recommend
[I believe] Godaddy has jeopardized my business and never take responsibility.
Godaddy is an amazing tool. Our firm is using Godaddy to host our websites, improve the deliverability of our email campaigns, etc. We have added 12 websites to Godaddy. Out of these 12 websites, 7 are e-commerce websites and intended for leads generation and sales. All our websites have images, videos, lead generation plugins, and social media plugins. We do not worry about the performance of our websites as Godaddy ensures 100% website performance and provides top-notch customer support. We have added tracking codes( MX records, SPF, DKIM) to our site's DNS directory using Godaddy to improve the deliverability of our email campaigns. In our firm, Godaddy is used by Marketing & IT Department. Godaddy is allowing us to easily manage our web presence and achieve our business goals.
Pros
Allows Linux, Windows hosting
Hosts unlimited Websites
Helps to improve the deliverability of email campaigns
Has its own state-of-the-art Website builder platform
Ready-to-launch websites templates
Frequent offers and discounts
Provides top-notch Customer Support
Cons
Limited Live chat support
Some offers are expensive for short term
Lac of good tutorials
Likelihood to Recommend
Godaddy is a good choice for Small and Medium Scale enterprises. Godaddy can be found easily on the internet as it is a popular choice. It has affordable pricing plans and bundles. Godaddy is not a complicated tool. Anyone with basic knowledge can set up websites in Godaddy. Godaddy is one of the fastest web hosting services in the market. Godaddy has an intuitive dashboard. It has a template collection, a domain search tool, and a domain name generator tool, etc, for the untrained eye to kick start an online business. Godaddy's website design tool or its template collection etc are not suited for a professional website developer.
