TrustRadius Insights for GoDaddy are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
User-Friendly Platform: Many users have found GoDaddy's platform to be user-friendly and intuitive, catering to users with varying levels of technical expertise. This positive sentiment is shared by a significant number of reviewers who appreciate the ease of searching for available domains and the convenience of having all their online needs in one place.
Responsive Customer Support: Users highly appreciate GoDaddy's customer support, with many mentioning that it is great and responsive. Reviewers have praised the knowledgeable staff who provide helpful guidance and support. This positive feedback highlights the importance of reliable customer service in ensuring a smooth experience for GoDaddy users.
Competitive Pricing Options: A common positive aspect mentioned by users is GoDaddy's competitive pricing options. Many reviewers consider their prices to be affordable, making it an attractive choice for individuals or businesses looking for domain registration, hosting, and other online services. The availability of $0.99 .com domains is specifically highlighted as a favorable aspect by some users.
We use GoDaddy to host our website and manage our domains. Since this is a one-stop-shop, it makes it easy to manage and handle our domains and DNS entries.
Pros
Domain Searching
Domain Registration
Hosting of domains
Customer Service (after sales)
Cons
Ease of merging accounts
explanation of services billed - some line items are unclear of what they are and when you try to research it, there is nothing explaining what the reoccurring charge is. Have to contact customer service to get the explanation.
Likelihood to Recommend
While the customer service is great once you get them on the phone, in my opinion, this is a company that is out to make as much money as possible. So, in my experience, they will add on items or try to upsell at ever given opportunity. So unless you know what you are getting into or ask the right questions, you might get hit with charges you weren't expecting.
We use GoDaddy as the launch platform for our book and CD sells. We also use to gain donations and sell concert tickets. It is an easy platform for the consumer to use, though very lacking in its ease of use for us on the back end.
Pros
Easy for the end-user
Pays accurately and on time
Ease to collect funds
Cons
Hard to get signed in (hitting sign-in three times in three different places).
Difficult to get to the cart to print orders.
Has a tendency to be down on the back end at least once a month.
Likelihood to Recommend
This is great for the consumer. Easy to use, simple to check out, but difficult and time consuming from the back end. It takes a while to get signed in. Takes a while to collect the funds once you hit capture payment. A lot of clicking back and forth to get to what you need. There newest upgrades have a moderate learning curve.
We have used Godaddy mainly for domain names. We mostly use Godaddy across the whole business to register and manage domain names with different TLDs, Manage customer's delegated accounts and brainstorm for domain ideas
Pros
GoDaddy offers domain names at a great price, $.99 .com domains are a steal.
GoDaddy's website is user friendly, searching, ordering and managing domains is very simple even for beginners.
One stop shop, you can get a domain name, email service, hosting and even SSL certificates installed in few simple clicks.
Cons
Hosting service could be improved, comparing to the industry standard. GoDaddy's hosting is OUTDATED in terms of: plans/pricing, user interface and features.
Pricing is little bit tricky, you have to spend sometime looking for coupons, renewal coupons, otherwise you will pay much higher.
Customer service can be slow sometimes, and often not very helpful. Particularly for hosting related issues.
Likelihood to Recommend
GoDaddy is well suited for registering and managing domain names, email service.
I wouldn't recommend using GoDaddy's hosting, from personal experience: GoDaddy's used custom control panel is really a pain to deal with; the service was slow and the customer service is not impressive at all.
