GLPI in Action, Simplifying IT Asset Tracking and Support
Use Cases and Deployment Scope
We currently use GLPI to cover 3 areas in our infrastructure:
1: Manage our complete IT inventory which includes all computers, servers, networking gear, UPS and track all warranties, maintenance contracts.
2: Ticketing system GLPI is the solution we use for all our ticketing needs.
3: we also use the reservation plugin to lend out IT equipment to users.
Pros
- Asset tracking
- Inventory mangement
- Helpdesk ticketing
Cons
- Lack of auto update mechanism.
- Admin interface is somewhat dated.
Return on Investment
- No cost upfront apart from hosting
- Extensive plugin catalogue to add new features without any cost
- No maintenance cost unless you need support.
Usability
Other Software Used
BookStack, Omada, PaperCut
