GLPI Reviews & Insights

Score9.3 out of 10

8 Reviews and Ratings

Community insights

TrustRadius Insights for GLPI are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Recommendations

Users frequently recommend GLPi for several reasons. Firstly, they believe it is a recommended option for companies starting to integrate their technological part. This suggests that GLPi offers valuable features and capabilities for organizations looking to streamline their IT operations.

Secondly, users recommend using GLPi for help desk management and IT inventory management. This indicates that the software is effective in handling support tickets and keeping track of IT assets.

Lastly, users find GLPi excellent for asset management. This implies that the platform provides comprehensive tools for tracking and managing company resources.

Overall, GLPi comes highly recommended by users for its benefits in integrating technology, help desk management, IT inventory management, and asset management.

Reviews

2 Reviews

GLPI in Action, Simplifying IT Asset Tracking and Support

Rating: 9 out of 10

Incentivized

January 9, 2025

Use Cases and Deployment Scope

We currently use GLPI to cover 3 areas in our infrastructure:
1: Manage our complete IT inventory which includes all computers, servers, networking gear, UPS and track all warranties, maintenance contracts.
2: Ticketing system GLPI is the solution we use for all our ticketing needs.
3: we also use the reservation plugin to lend out IT equipment to users.

Pros

Asset tracking
Inventory mangement
Helpdesk ticketing

Cons

Lack of auto update mechanism.
Admin interface is somewhat dated.

Likelihood to Recommend

GLPI is well suited to an on prem environment, I work for a company that values open-source software and European solutions.

I have no experience with GLPI cloud hosted solution or their support as we have in house devs that fix and improve our installation, their community in the support forum is excellent if you have a question or want advice on an issue.

Verified User

Administrator in Information Technology (501-1000 employees)

Vetted Review

10 years of experience

GLPI great ticketing solution

Rating: 10 out of 10

Incentivized

October 30, 2023

Use Cases and Deployment Scope

GLPI is our internal IT support and ticketing solution, we also use it as an inventory of computer equipment and applications. It is a flexible and powerful solution.

Pros

Tickering
Inventory
FAQ

Cons

Documentation

Likelihood to Recommend

GLPI is a good solution for most companies.

Víctor Carrión Hontoria

Sysadmin in Information Technology at CARTIF (51-200 employees)

Vetted Review

10 years of experience

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