#1 most frequent
United States of America
92.6%525 installations of 567
What is Glia?
Glia (formerly Salemove) creates customer engagement solutions that enable companies to provide an in-person customer experience online. Through its all-in-one platforms, companies are able to identify high-value website visitors, communicate through live chat, audio, and video, and provide visual context and engagement through CoBrowsing and Live Observation. The vendor’s value proposition is that this creates deeper, more meaningful conversations between companies and their customers - leading to increased sales, improved support, and an overall better customer experience.
Categories & Use Cases
Media
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Who Buys & Uses Glia
#2 most frequent
Canada
1.2%7 installations of 567
#3 most frequent
Chile
1.1%6 installations of 567
Gila Review
Pros
- Very active, hands-on customer success team.
- Integrated reporting modules.
- Omni-Guide AI suite of tools.
- Pro-active engagements as we as reactive engagements.
- Mobile friendly co-browse and chat.
Cons
- Lack of SMS integration.
- The development required for integration into custom CRMs.
- Roadmap features AI-powered initiatives, but it is a product that integrates with AI and not a new or advanced AI tool.
Return on Investment
- Increased customer engagement and satisfaction.
- Increased pull-through rates.
Alternatives Considered
LiveChat and Cisco Meraki Wireless Access Point
SaleMove chat
Pros
- The ability to conduct a co-browse session quickly and easily has been a big hit for our customers and employee base.
- SaleMove is always looking for creative new ideas to help provide additional value to our customers.
Cons
- I've run into difficulty ordering batch logs over an extended period of time due to the amount of chats which occur. This makes ad-hoc analysis difficult.
Return on Investment
- We have seen NPS results increase since using SaleMove
