TrustRadius: an HG Insights company

Glia

Score10 out of 10

4 Reviews and Ratings

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What is Glia?

Glia (formerly Salemove) creates customer engagement solutions that enable companies to provide an in-person customer experience online. Through its all-in-one platforms, companies are able to identify high-value website visitors, communicate through live chat, audio, and video, and provide visual context and engagement through CoBrowsing and Live Observation. The vendor’s value proposition is that this creates deeper, more meaningful conversations between companies and their customers - leading to increased sales, improved support, and an overall better customer experience.

Categories & Use Cases

Media

Glia
Glia
Glia

1 / 3

Most Frequent Users

Top 3 industries using Glia
Based on HG Insights installation data
View all Reviews
#1 most frequent

Finance and Insurance

85.9%

481 installations of 560

#2 most frequent

Professional, Scientific, and Technical Services

0.9%

5 installations of 560

#3 most frequent

Manufacturing

0.9%

5 installations of 560

Reviews

What users are saying about Glia.
View all reviews

Gila Review

Thomas Cesari
Sr Manager, Modernization in Research & Development at Fairstone (1001-5000 employees employees)

Pros

  • Very active, hands-on customer success team.
  • Integrated reporting modules.
  • Omni-Guide AI suite of tools.
  • Pro-active engagements as we as reactive engagements.
  • Mobile friendly co-browse and chat.

Cons

  • Lack of SMS integration.
  • The development required for integration into custom CRMs.
  • Roadmap features AI-powered initiatives, but it is a product that integrates with AI and not a new or advanced AI tool.

Return on Investment

  • Increased customer engagement and satisfaction.
  • Increased pull-through rates.

Alternatives Considered

LiveChat and Cisco Meraki Wireless Access Point

SaleMove chat

Incentivized
Verified User
Project Manager in Customer Service (10,001+ employees employees)

Pros

  • The ability to conduct a co-browse session quickly and easily has been a big hit for our customers and employee base.
  • SaleMove is always looking for creative new ideas to help provide additional value to our customers.

Cons

  • I've run into difficulty ordering batch logs over an extended period of time due to the amount of chats which occur. This makes ad-hoc analysis difficult.

Return on Investment

  • We have seen NPS results increase since using SaleMove

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