Glance Reviews & Insights

Score8 out of 10

4 Reviews and Ratings

Community insights

TrustRadius Insights for Glance are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Flexible and Responsive Support: Users highly praised Glance Support for their flexibility and responsiveness. Many reviewers have mentioned that the support team was willing to hop on a call with them on the same day to address their needs. They appreciated the concise, knowledgeable, and friendly nature of the support team.

Straightforward and Easy-to-Use System: The system has been described as straightforward and easy to use by users. Multiple reviewers stated that they did not encounter any issues while using it, indicating a smooth user experience.

Seamless Integration with CRM Platforms: Glance was commended for its seamless integration with CRM platforms like Salesforce. Several users found it easier to use compared to other similar tools like GoToMeeting, making it a valuable feature for sales teams and customer service representatives.

Reviews

2 Reviews

Screenshare at a Glance

Rating: 8 out of 10

Incentivized

September 9, 2021

Use Cases and Deployment Scope

Glance is used by our customer support team as a solution to see-what-they-see. This tool has been invaluable! We are able to better diagnose and understand an issue. It is as if we were sitting next to them and troubleshooting live. Our customers love this option and have began to ask for it. We use Glance on iOS, Android, and desktop.

Pros

The speed at which our agents can connect to the customer is amazing.
The simplicity of integrating Glance with our CRM was great.
The ability to track agent usage in the CRM and Glance admin portal has been helpful with reporting and tool utilization.

Cons

We would like more reporting features and more granularity with what we see.
We would like to schedule our own reports.
We would like more control over the user templates.

Likelihood to Recommend

Glance is an ideal tool where the customer base is not very technologically savvy. We support farmers, so this demographic is known for being behind on the technological advances of their industry.
We are primarily a call center. Glance has helped our new agents be better equipped from day one, which results in their onboarding time being much quicker since they are able to see common issues first-hand.

Verified User

Administrator in Customer Service (1001-5000 employees)

Vetted Review

1 year of experience

Glance at a glance: easy to implement and support

Rating: 8 out of 10

Incentivized

February 10, 2020

Use Cases and Deployment Scope

Glance is used by our sales team and our support team to connect with our customers. Sales uses Glance to demonstrate the customizable features of our product using our software. Support uses Glance as a troubleshooting tool for screen sharing and remote control. The lightweight client is easy to use and the ability to start a meeting right from your task bar is key to our teams.

Pros

Being able to start a meeting right from your task bar with minimal clicks is key for great customer service.
The ability to customize our support domain makes it an easy address to verbally give the customer.

Cons

It would be nice to have a calendar plug-in that provides meeting details to the client.
While meetings are easy to start, having the ability to loop in a 3rd party into the same meeting would be nice.

Likelihood to Recommend

It is an easy solution to add on top of your existing stack and can be deployed relatively easily. Unlike Skype, Teams, or Hangouts, it is not dependent on other pieces of technology to work. It is a great standalone application. Support is very helpful when needed.

This application would not be a good fit if your organization is trying to consolidate your technology stack. It provides redundant features of software you may already own.

Verified User

Manager in Information Technology (11-50 employees)

Vetted Review

5 years of experience