TrustRadius Insights for Geotab are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Recommendations
Users have made several recommendations based on their experiences with Geotab. Here are the three most common ones:
Ensure drivers are informed about device recording: Users think it is important to ensure that the drivers are trusted or informed about the recording of device removals.
Have orientation sessions with Geotab team: Users recommend having an orientation session with the Geotab team to fully understand all the features of the software.
Dedicated person for implementation: It is suggested to have a dedicated person for implementing the Geotab software to maximize its effectiveness for the company.
Overall, users appreciate the ease of use, real-time fleet tracking capabilities, and affordability that Geotab offers. They also emphasize the importance of training, support, and understanding the limitations and strengths of the platform. However, it should be noted that some users have mentioned a lack of ESRI support and potential unresponsiveness to questions as areas of improvement.
Geotab was brought into our organization to replace a previous telematics company. Our internal Fleet team has ownership of the program and has hundreds of users nationally who monitor their local fleet. The program is used in operations, sales, safety, and training and is installed on nearly 2000 vehicles. Our goal was to have a telematics platform that seamlessly integrated with our Fleet Management Company and would allow us to have a broader view of driver behavior and drive change utilizing concrete data.
Pros
I appreciate the breadcrumb reporting and the ability to see specific data points every second.
The accident reconstruction is a great tool.
Cons
The UI is very clunky.
Reporting and dashboards are not intuitive.
The UX leaves a lot to be desired.
Likelihood to Recommend
Geotab is a good product. I think ultimately it falls short in the clunky-ness of the program. If you are not intending to have users utilize the website and instead are going to feed data into a BI tool I think it would be a great product. I think if you are aiming to have the website utilized by your users and are looking for a one-stop-shop to drive your end-users to for reporting and data and are aiming to manage the program out of the program itself—I would not recommend it.
I think the UI and UX clunky-ness is a hindrance and will lead to a lot of training because the learning curve is so steep. If you have a large Training team owning this and can swing that, it would be fine. However, if you are scrappy and looking for minimal need to train and re-train and want something intuitive and with a low learning curve, this is not it.