Genpact Virtual Adjusting & Inspection

According to Genpact, Virtual Adjusting & Inspection is a digital solution designed to streamline the insurance claims inspection, estimation, and fulfillment process. This product is tailored for property and casualty insurers, insurance claims adjusters, claims managers, underwriters, and insurance agents/brokers. It aims to enhance efficiency and accuracy in the insurance industry.

Key Features

Instant digital inspection: The product offers a mobile website tool that allows adjusters and insured individuals to communicate and share high-definition pictures and videos in real-time. Adjusters can guide insureds through the damage inspection process, facilitating fast-track claim settlement or additional inspection triage if necessary.

Self-service app: According to the vendor, the self-service app, uploaded by the insured, guides customers through capturing and uploading photos and videos of damage in the correct order. This streamlined process is particularly useful for fast-track and low-severity claims, aiming to ensure efficient inspection of damages.

Photo-only inspection: The product utilizes a network of over 20,000 photo field inspectors, allowing for immediate response inspections. Both photos and videos of damage can be captured, forming part of the end-to-end smart claims approach built on the Genpact Cora platform.

Technical inspections: Genpact Virtual Adjusting & Inspection boasts a team of over 2,000 credentialed and licensed adjusters across the United States. These professionals are vetted for experience and trained in the required inspection software. They can capture photos, videos, measurements, and the full scope of damages, with assignments triaged based on severity and experience level.

Estimates: A centralized team of adjusters is responsible for writing estimates based on photos, videos, and the scope of damages obtained in the field. The product utilizes industry-standard software such as Xactimate and XactAnalysis Workflow for property claims and CCC for auto claims. Estimates are written in accordance with each carrier's guidelines.