GCPay Saves Time and Money
Rating: 10 out of 10
IncentivizedUse Cases and Deployment Scope
We use this program to collect 98% of all subcontractor invoices for our projects. The program will our subcontractors to complete their schedule of values in the system, but will not allow them to bill for their work completed until they are fully compliant. We are able to 1) track all compliance items, 2) supplier/sub-subcontractor contract amounts, when paid, progress and final waivers, and 3) subcontractor progress and final waivers, 4) warranties and 5) if necessary, certified payroll through the program.
Pros
- Customer Service to us and our subcontractors is top rated!
- Ease of entering the SOV and invoices by the subcontractor
- Constantly listening to possible improvements and implementing lots of these suggestions.
- Can implement multiple levels of reviews of invoices and/or waivers
Cons
- When waivers have been completed by the subcontractor, but have not been reviewed by the GC yet, I wish the OW tag would stay up until the waiver was either reviewed and approved or rejected. (OW stands for outstanding waiver)
- That the GC had the option to update the amount paid to the supplier. Right now if the unconditional lien waiver is received and is a different amount the only way to update this is sending GCPay an email. We don't do this and would love this as an option, so the tier vendor spreadsheet was accurate.
Likelihood to Recommend
Their customer service is top notch and as a whole I don't like customer service departments, but they listen to you and help you with your problem, this includes telephone service and email. Their email and telephone number is listed on every page of their website, unlike other companies that try and hide this information. They will train your company to use the system and your users, and the system can be used on any internet capable device such as computer, tablet, or phone. Subcontractors can fill out the invoice by percentage complete and/or actual dollar amounts, and they can easily upload photos or other documentation needed to complete the invoice. If you need to have document(s) notarized you can use your own service or GCPay has a service that will notarize the document(s) for you for a fee. Finally, you control the level of reviewers you want for your company and situation. We have some items that have 2 reviewers and others that only have 1 reviewer. Overall, we are very happy with this system and number of hours we save every week verses having to manually enter all of our subcontractor invoices.
Vetted Review
4 years of experience