Name: FusionWorks Suite
Author: Fusion Connect

Help Desk

Web and Video Conferencing

Customer Support

PHP Frameworks

Product Lifecycle Management (PLM)

Development

Higher Education

Learning Management

Education

Business Intelligence (BI)

Collaboration

Document Generation

Enterprise Resource Planning (ERP)

Operational Analytics

Enterprise

Accounting

CTRM

Financial Close

Finance and Accounting

ACA Compliance

Applicant Tracking

Corporate Learning Management

HR Management

Pay Equity

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

AI Agent Builder

Application Performance Management (APM)

Cloud Storage

Custom Software Development Services

Database Performance Monitoring

Email Encryption

Enterprise Backup

Fraud Detection

Integration Platform as a Service (iPaaS)

LAN Switches

Message Oriented Middleware

Network Performance Monitoring

Network Virtualization

Security Validation

System Monitoring

Voice Recognition

Web Application Firewalls

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Business Card Scanning

Content Management

Data Management

Email Marketing

Headless CMS

Marketing Automation

Mobile Marketing

Online Reputation Management

Public Relations (PR)

Real-Time Interaction Management

Social Media Management

Social Media Publishing

Survey & Forms Building

Web Analytics

Webinar

Marketing

Professional Services Automation

Project Management

Professional Services

Customer Relationship Management (CRM)

eCommerce

Sales

Cloud Infrastructure Entitlement Management

File Integrity Monitoring

Secure Service Edge (SSE)

Security

3D Modeling

Aviation

Direct Secure Messaging

Financial Services CRM

Forestry

Internet of Medical Things

Practice Management

Vertical-Specific

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Fusion Connect headquartered in Atlanta offers their hosted PBX as an All-in-One Cloud Phone Service that brings together in the cloud advanced communications and collaboration. The vendor states their FusionWorks Suite uses an internet connection and the cloud to provide businesses with reliable telephony, affordable calling plans, high-definition (HD) office phones, and dozens of calling and mobility features that help employees work smarter.

CallFire is a VoIP and messaging solution designed for both external B2C interactions and internal company use. It includes features such as text messaging, call tracking, voice broadcasting, and an interactive voice response (IVR) system. Subscription pricing starts at $99 per month.

Grow

Startup

Lite

Broadvoice is a provider of hosted voice, UCaaS, CCaaS, and CX solutions for small and mid-market enterprises and BPOs. Broadvoice solutions offer enterprise-class features to simplify communications and streamline operations.

b-hive Metered Seat Cloud PBX

b-hive Standard Seat Cloud PBX

b-hive Pro Seat Cloud PBX

b-hive Standard Seat - Call Paths

b-hive Pro Seat - Call Paths

SIP Trunking - Metered

SIP Trunking - Unlimited

Contact Center

Broadvoice | GoContact

FusionWorks Suite

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Voice over Internet Protocol is a category of hardware and software that enables people to use the Internet as the transmission medium for telephone calls.

VoIP

Fusion Connect manages, orchestrates, and secures the critical technology that enables the connected enterprise. We tailor our highly available and secure cloud communication, collaboration, security, and network management platforms to meet the unique needs of our customers.

Fusion Connect

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

Hosted PBX

Hosted telephony infrastructure obviated the need for local PBX hardware

Multi-level Interactive Voice Response (IVR)

IVR is a phone menu allowing callers to interact with the system through voice and keypad

User templates

Create and apply batch configurations to multiple users at once

Call reports

Historical call analysis and trending metrics

Directory of employee names

Voice directory of all employees for self-service dialing

Call Management

Answering rules

Ability to enter rules to route calls to main number or other extensions in case of absence

Call recording

Automatic recording of inbound and outbound calls

Call park

Ability to hold calls in virtual location and subsequently access from any phone in system

Call screening

Ability to block numbers or send calls directly to voicemail

Message alerts

Receive SMS and email message notifications for voice and fax messages

VoIP system collaboration

Team collaboration via cloud phone system

Video conferencing

Audio conferencing

Audio conferencing credentials for all on the system.

Video screen sharing

Users are able to share their screens with other meeting participants on video conference calls.

Instant messaging

Users are able to communicate via chat, either one-on-one or in a group message, through an instant messaging or chat tool.

Mobile apps

Mobile app for iOS

Mobile app for Android

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

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FusionWorks Suite

Overview

What is FusionWorks Suite?