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FrontSpin

Score8 out of 10

7 Reviews and Ratings

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What is FrontSpin?

FrontSpin headquartered in San Mateo offers their automated outbound sales dialer, featuring CRM integration with automated call logging and syncing.

Categories & Use Cases

Key Features

Learn about the best (and worst!) features FrontSpin has to offer, as determined by TrustRadius' reviewers.
Based on 7 ratings of FrontSpin's features
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Top Performing Features

  • Contact preview

    Users can view information about the contact they’re calling; aggregated contact information pops-up to provide context for the sales call.

    Category average: 7.7

  • Call notes & tags

    Users can take notes and create tags based on phone conversations; used for organizing/prioritizing contacts and contributes to SI.

    Category average: 7.4

  • Automatic call logging

    Dialer automatically logs all calls (successful/attempted).

    Category average: 7.5

Areas for Improvement

  • Campaign & list management

    Users can create and modify contact lists/calling campaigns.

    Category average: 7.2

  • Dialer reporting & analytics

    Includes dashboards and/or functionality for generating reports on dialer speed, call/list success rates, sales performance, etc.

    Category average: 6.8

  • Inbound routing

    Routes inbound calls, often callbacks, to agents based on availability and/or expertise or existing relationships.

    Category average: 7.4

Reviews

What users are saying about FrontSpin.
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FrontSpin is a simple dialer solution

Eric SharpView profile
Account Executive in Sales at Weave HQ (201-500 employees employees)

Use Cases and Deployment Scope

FrontSpin is a great dialer softphone software. My favorite thing about it was how easily it kept track of both phone calls and emails between you and a prospect. With just a glance you can see the subject of the previous call/email and some of the notes. One-click will expand the whole message with the proper formatting. It integrates very well with Salesforce and although it operates separately, I preferred it when trying to dial through a list quickly without having to wait for Salesforce information to load. FrontSpin loads much faster than Salesforce so it was nice to be able to work just in FrontSpin. It is not as great of a solution for setting up cadence and automatic emails but if you are looking for an easy dialer and a way to manually send emails/templates this is a great system.

Pros

  • Dialing
  • Manual Emails
  • Salesforce integration
  • Conversation tracking
  • Power dialer

Cons

  • Email cadence's
  • SMS Texting
  • Call quality occasionally lacked.

Return on Investment

  • Positive ROI

FrontSpin is great for bulk dials

Incentivized
Zach Peck
Account Executive in Sales at Weave HQ (201-500 employees employees)

Pros

  • Calling one person after another.
  • Follow ups and reminders to call potential clients.
  • Keeping track of completed tasks.

Cons

  • Mainly with dependability and consistency of the product.
  • They could make it so you can see all the people that you have called that day, not just the amount of people.
  • A different UI for how you are able to see contacts. It can get confusing if someone is calling a different contact at that company and there is no way of knowing other than looking through each contact.

Return on Investment

  • It has helped us make a lot more calls and keep track of activities done throughout the day.
  • It helps us keep a certain number of calls for each day.

Alternatives Considered

Outreach

Other Software Used

Slack, Salesforce Lightning Platform (formerly Salesforce App Cloud), Chili Piper

FrontSpin - Best Dialer for the Money

Incentivized
Jon Crispin, MBAView profile
Strategic Account Manager in Sales at Sphera Solutions (501-1000 employees employees)

Pros

  • Recording of calls and attaching to SFDC records
  • Campaign lists
  • Cost

Cons

  • Many competitors had functionality that FrontSpin is building over time
  • We have had issues at times with emails attaching to SFDC records, and times where it would not get sent out of FrontSpin

Return on Investment

  • Positive impact - revenue has increased by about 10% in one year as all volumes increased by about 20-30%

Frontspin fanatic - why it's worth its weight in pipeline

Incentivized
Verified User
Representative in Sales (11-50 employees employees)

Pros

  • Power Dialer - I've looked at a few other calling tools and Frontspin's auto dialing is top notch and so easy. You load lists into Frontspin, select a list, and click call. From there it does the work. This is the only way to get into the 100+ dials a day category. You can assign lists, see how many dials you have left.
  • Effortlessly logging a call - Everything I put into Frontspin ends up on the Salesforce lead record. This is everything. While I'm chatting with someone I can take call notes, select a disposition, click save, and it appears in Salesforce. No duplicative work! I can even create a follow-up task within the Frontspin interface.
  • Visibility of lead/contact data - when a lead is dialing and pops up on the screen I have all their information. All the data in Salesforce appears on their Frontspin record AND THEN SOME. My favorite thing that they do above and beyond Salesforce is the time zone estimator. Based on the area code of the person you're dialing it will display which time zone they're in. If you have experience with a multi-time zone territory and scheduling on the fly you'll know what a lifesaver this is.
  • Salesforce integration - I've already explained this in detail but we would not have selected Frontspin without the Salesforce integration so it's worth mentioning again.
  • Great customer success team - Great technical support can be overlooked when you're looking at tool functionality but you'll regret it later when you have an issue. Frontspin's CS team is incredibly reponsive and there was never a time that I didn't get my question addressed within a day.
  • Recorded voicemail & email playbook - I haven't used it but Frontspin does have an automated voicemail feature and a playbook feature. I can't speak to their quality because I haven't used them.

Cons

  • Ability to see Salesforce 'Event' types in the lead record.
  • Make column edits sticky
  • Keep doing a great job guys, love your product!

Return on Investment

  • No question that Fronspin paid for itself every month. Meeting call quotas and scheduling quotas wouldn't have been possible without it (or something just like it). I could easily call 75 people every day and regularly it was above 100.
  • The list performance analytics helped me see which lists were most fruitful and thus worth the most amount of my time. For martketing, that also allowed them to calculate the ROI of specific campaigns based on the level of engagement from the list. An opportunity could be traced back to a specific marketing campaign.

Alternatives Considered

ConnectLeader Team Dialer, Salesforce Lightning Dialer and HubSpot Sales

Other Software Used

Salesforce Lightning, HubSpot, RainKing (acquired by DiscoverOrg), G Suite, UserVoice, JIRA Software, Trello

Usability