TrustRadius Insights for FrontSpin are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
Comprehensive Features: Many users have praised FrontSpin for its comprehensive features that allow them to create tasks, connect with external platforms, and complete tasks all within the same platform. This has been mentioned by a significant number of reviewers.
User-friendly Interface: The well-designed and intuitive interface of FrontSpin has received high praise from multiple users. They find it easy to navigate, requiring little to no training for new users.
Efficient Workflow: Users appreciate the ability to quickly build and execute cadences in FrontSpin, which saves time for sales representatives. Several reviewers credit this feature for their increased success in closing appointments and regard it as an essential tool for their own success.
FrontSpin is a great dialer softphone software. My favorite thing about it was how easily it kept track of both phone calls and emails between you and a prospect. With just a glance you can see the subject of the previous call/email and some of the notes. One-click will expand the whole message with the proper formatting. It integrates very well with Salesforce and although it operates separately, I preferred it when trying to dial through a list quickly without having to wait for Salesforce information to load. FrontSpin loads much faster than Salesforce so it was nice to be able to work just in FrontSpin. It is not as great of a solution for setting up cadence and automatic emails but if you are looking for an easy dialer and a way to manually send emails/templates this is a great system.
Pros
Dialing
Manual Emails
Salesforce integration
Conversation tracking
Power dialer
Cons
Email cadence's
SMS Texting
Call quality occasionally lacked.
Likelihood to Recommend
Works extremely well for an SDR/BDR team whose main focus is outreach through phone calls. Less appropriate for organizations looking for email cadence or a Salesforce add-on to work within Salesforce.
The Sales Department uses Frontspin. It is great for calling lists of people and keeping notes. FrontSpin feeds right back into Salesforce making it easier to keep track of tasks.
Pros
Calling one person after another.
Follow ups and reminders to call potential clients.
Keeping track of completed tasks.
Cons
Mainly with dependability and consistency of the product.
They could make it so you can see all the people that you have called that day, not just the amount of people.
A different UI for how you are able to see contacts. It can get confusing if someone is calling a different contact at that company and there is no way of knowing other than looking through each contact.
Likelihood to Recommend
It is great for calling through lists of people. It is a good companion to Salesforce. It is also good for tracking activities done by your Sales Team. It can also be used as a metric to keep a required call amount.
It is being used by an Inside Sales Team, to be more productive (increase number of calls), create call blocks, and increasing the ease of coaching (recorded calls) and ultimately to increase revenue.
Pros
Recording of calls and attaching to SFDC records
Campaign lists
Cost
Cons
Many competitors had functionality that FrontSpin is building over time
We have had issues at times with emails attaching to SFDC records, and times where it would not get sent out of FrontSpin
Likelihood to Recommend
Appropriate for small sales teams where cost is a concern
FrontSpin was initially implemented as a power dialer to help Sales Development Reps reach their call quotas and cut out the duplicative work of calling from one tool but using another to record data and call history. At first, it was used in the marketing department but when I moved to Account Management I liked it so much I brought it with me. The sales department is trying it out as well. Things I love about Frontspin:
<ul><li>It has an awesome integration with Salesforce. When you're in a record you can see all their data PLUS all other leads and opportunities associated with that account/company. </li><li>The power dialer works great and can be customized with a 30 second or 5-minute break between calls. You load up a list, click call down, and it will dial until you tell press pause.</li><li>The performance analysis lets you know how many connects you're getting per list and the outcome of the calls. </li><li>The out of the box Salesforce dashboards break down calls per SDR in every flavor, time of day, connects per hour, meetings per hour, etc. </li></ul>All in all, 10/10. Nothing has beat it yet. The price is great and I'm a huge fan.
Pros
Power Dialer - I've looked at a few other calling tools and Frontspin's auto dialing is top notch and so easy. You load lists into Frontspin, select a list, and click call. From there it does the work. This is the only way to get into the 100+ dials a day category. You can assign lists, see how many dials you have left.
Effortlessly logging a call - Everything I put into Frontspin ends up on the Salesforce lead record. This is everything. While I'm chatting with someone I can take call notes, select a disposition, click save, and it appears in Salesforce. No duplicative work! I can even create a follow-up task within the Frontspin interface.
Visibility of lead/contact data - when a lead is dialing and pops up on the screen I have all their information. All the data in Salesforce appears on their Frontspin record AND THEN SOME. My favorite thing that they do above and beyond Salesforce is the time zone estimator. Based on the area code of the person you're dialing it will display which time zone they're in. If you have experience with a multi-time zone territory and scheduling on the fly you'll know what a lifesaver this is.
Salesforce integration - I've already explained this in detail but we would not have selected Frontspin without the Salesforce integration so it's worth mentioning again.
Great customer success team - Great technical support can be overlooked when you're looking at tool functionality but you'll regret it later when you have an issue. Frontspin's CS team is incredibly reponsive and there was never a time that I didn't get my question addressed within a day.
Recorded voicemail & email playbook - I haven't used it but Frontspin does have an automated voicemail feature and a playbook feature. I can't speak to their quality because I haven't used them.
Cons
Ability to see Salesforce 'Event' types in the lead record.
Make column edits sticky
Keep doing a great job guys, love your product!
Likelihood to Recommend
Perfect for:
<ul><li>Sales Directors, </li><li>Account Development Representatives (ADR), </li><li>Sales Development Representatives, </li><li>Customer Success Managers, </li><li>Technical Support Specialists, </li><li>Account Managers</li><li>People that make calls but don't like the Salesforce user interface</li></ul>
