TrustRadius: an HG Insights company

Freshdesk Management of Companies and Enterprises Reviews & Insights

Score8.6 out of 10

569 Reviews and Ratings

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Top industries

Based on 14,243 HG Insights installations.

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#1 most frequent

Professional, Scientific, and Technical Services

12.9%

1,837 installations of 14,243

#2 most frequent

Information

10.9%

1,548 installations of 14,243

“We have generally seen customer satisfaction go up a few notches since we switched over. This is primarily because of the smoother automation options and the fact that we no longer are worried about SLA breaches.”

— Customer Experience Analyst, Jobma (51-200 employees)
Verified Review
#3 most frequent

Manufacturing

6.5%

922 installations of 14,243

#4 most frequent

Retail Trade

4.3%

615 installations of 14,243

#5 most frequent

Finance and Insurance

4.0%

576 installations of 14,243

#6 most frequent

Educational Services

3.6%

518 installations of 14,243

#7 most frequent

Other Services (except Public Administration)

2.5%

359 installations of 14,243

#8 most frequent

Arts, Entertainment, and Recreation

2.4%

335 installations of 14,243

#9 most frequent

Wholesale Trade

2.3%

327 installations of 14,243

#10 most frequent

Administrative and Support and Waste Management and Remediation Services

2.1%

306 installations of 14,243

#11 most frequent

Public Administration

2.0%

288 installations of 14,243

#12 most frequent

Health Care and Social Assistance

1.8%

258 installations of 14,243

#13 most frequent

Transportation and Warehousing

1.4%

203 installations of 14,243

#14 most frequent

Real Estate and Rental and Leasing

1.1%

152 installations of 14,243

#15 most frequent

Accommodation and Food Services

1.1%

150 installations of 14,243

#16 most frequent

Construction

0.9%

123 installations of 14,243

#17 most frequent

Utilities

0.2%

35 installations of 14,243

#18 most frequent

Mining, Quarrying, and Oil and Gas Extraction

0.2%

22 installations of 14,243

#19 most frequent

Agriculture, Forestry, Fishing and Hunting

0.1%

18 installations of 14,243

#20 most frequent

Management of Companies and Enterprises

0.0%

3 installations of 14,243

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