What is Freshdesk Contact Center?
Freshdesk Contact Center ( Formerly Freshcaller) is a call center software for startups and small teams. Fresh Contact Center aims to enable businesses / teams set-up and run a call center without spending a lot of time and money. It is suited for phone teams of size 1- 30.
Users can create custom greeting texts based on specific call scenarios. The nested Interactive Voice Response (IVR) system allows the user to provide a detailed set of options to callers. The call queues enables smart escalations based on agent availability as well as business hour setting. Businesses can choose to record all their phone conversations. Call Monitoring & Barging allows supervisors to listen and speak to customers real-time. WIth it, teams can engage in contextual conversations with callers.
Categories & Use Cases
Technical Details
| Deployment Types | SaaS |
|---|---|
| Mobile Application | No |
| Supported Countries | United States, United Kingdom, Australia, Canada |
| Supported Languages | English |
FAQs
What are Freshdesk Contact Center's top competitors?
RingEX, Five9, and Talkdesk are common alternatives for Freshdesk Contact Center.
What is Freshdesk Contact Center's best feature?
Reviewers rate Audio conferencing highest, with a score of 9.6.