Freshchat

Real-time messaging

Refers to the functionality and usability of real-time chat messaging with customers and prospects.

Chat notifications

Alerts and reminders for chat requests, missed messages, appointments, etc.

Third-party integrations

Integrations with third-party software for CRM, scheduling, marketing automation, telecommunications, SMS, messaging, etc.

Chat widgets

Pop-up chat boxes that enable customizable greetings, canned responses, and interactions between customers and live agents or chatbots.

Chat sentiment analysis

Allows the software to gauge the level of customer satisfaction in chatbot, live chat, or virtual assistant conversations.

Chat transfer

The ability to transfer live interactions to different departments or agents.

Chat history and transcripts

Enables users to visualize past conversations and notes.

Chat reporting

Standard or customizable reports with user engagement metrics.

Chat and web analytics

Analytics that enable the tracking of user website visits and chat box interactions.

Team Inbox

Email

Multilingual Conversations

Bring your own Channel (BYOC)

Real-time Dashboards

Agent Availability Dashboard

Round-robin, load-balanced, and skill-based ticket assignment

Multiple SLA policies

Role-based access control

Single sign-on

Business hours - Global, multiple, group-specific

JWT authentication

Audit logs

Allowed domains and IP whitelisting