I recommend avoiding Floship at all costs.
Use Cases and Deployment Scope
I wanted to use Floship to provide 3PL 'solutions' however I feel their quoted services and actual costs were completely misleading.
Notably, issues I experienced include:
<ol><li>Agreeing to DDP (duties paid) shipping, which was paid upfront, and then subsequently invoicing us a second time for the same custom fees/duties. </li><li>Once the invoice was paid, I believe staff also attempted to change the terms of the agreement to DAP (duties unpaid) before being corrected, citing difficulties with their customs broker, and we had to resolve them ourselves. </li><li>I personally dealt with the support staff refusing to provide any receipts for postage costs. You are provided 'estimate' options per carrier and are invoiced for them up to a month later, I believe, with no indication as to how costs were calculated so that more affordable options can be identified. </li><li>I regularly experienced pick-packed orders that were done incorrectly, with missing items leading to further shipments and additional costs while negatively impacting our customer's experience. </li><li>Despite a contractual SLA of next business day fulfillment, I believe they did not ship more than 1200 orders for 28+ days. I feel they attempted to charge us for using a more expensive courier, stating that the original selection was unavailable. When asked for additional information, they stated they would refund the 'difference'; however, this never occurred.</li><li>I believe they lost many inbound shipments for several weeks, and claimed that they were not delivered until the delivery courier provided signed proof of delivery.</li><li>I feel that the postage costs are provided as inflated estimates. At the same time, they held our money for several months before invoicing, which in my experience, required us to overspend to continue fulfillment. </li><li>Additionally, I was given no option to withdraw money deposited and was charged a 3% deposit fee in addition to a 3% service fee per invoice. This information was NOT included in the original cost simulation provided.</li><li>I feel that my email support requests are regularly ignored, and when staff did respond, it was not to the actual queries.</li><li>In my experience, their portal does not provide for sending customers tracking emails, and it is my belief will need to pay upwards of $300 USD/month for external apps.</li></ol>
Cons
- I believe that all costs were hidden with 0 visibility. For example, I was charged a 3% transaction fee and 3% card fee with no other payment options. Shipping costs are provided to you up to 3 months later, but in my experience, no receipts are provided.
- I feel that customer service is non-existent. In my experience, my emails went unanswered unless they are actively soliciting.
- In my experience, additional services such as pick packing inflate costs drastically making our costs 60% underquoted.
Likelihood to Recommend
I feel you should AVOID FLOSHIP AT ALL COSTS - in my experience, we have a USD 137,978 loss and counting; they have charged my card for $10,000+ without consent multiple times. I personally recommend AVOIDING THEM AT ALL COSTS.
I was originally approached by Floship to provide fulfillment services for a Kickstarter campaign. After being provided a full cost simulation and in-person advice, it was my experience that all support disappeared once fulfillment should have begun.
In my experience, our clients have been severely inconvenienced through ineffective and late shipping practices. I feel we have burned a significant amount of time and money in correcting this; to the extent that we will look forward to just shipping ourselves and/or using better alternatives such as Easyship in the future.
I feel they do not provide any visibility to their costs which I believe are entirely inflated (e.g. more than $50 USD quoted as import tax for a $3 shipment). It is my experience that they need to provide receipts for their services charged. [...]
In my experience, having not dealt with Floship for several months, they have now attempted to charge a card we removed from their website. I believe this implies that they keep your payment details stored separately and record your CVV and other sensitive information. I have since canceled the card since they haven't stopped, and we do not owe them any money. [...]
I feel that Floship's complete hostility at the suggestion of any wrongdoing indicates the awful experience I feel you will also have if you work with them. It is also my belief that their responses do not attempt to address our concerns [...].
I feel our prior requests for support, transparency regarding postage receipts, and general work orders have been largely ignored until I spoke out publicly. [...]
