Five9 it
Rating: 9 out of 10
IncentivizedUse Cases and Deployment Scope
Aids with the identification, qualifying process and customer need assessment. While creating a great handoff between channels and calling campaigns. Generally very good
Pros
- pre qualify processing
- real time analytics
- scores calls quality
Cons
- more training would be good
- documentation and case study materia;
Likelihood to Recommend
It works great in the pre-qualify area
sm
steven mikutel
Information Technology Auditor in Information Technology at Medicareinsurance.com (201-500 employees)
Vetted Review
2 years of experience