Fiserv (First Data) - ICICI Merchant Services Reviews & Insights

Score2.1 out of 10

13 Reviews and Ratings

Community insights

TrustRadius Insights for Fiserv (First Data) - ICICI Merchant Services are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Efficient and Secure Payment Processing: Users have found the payment processing provided by <Product> to be efficient and secure. Several reviewers have mentioned that they appreciate the seamless integration with WordPress and WooCommerce, which allows for a smooth user experience. Customers can make payments without leaving the site, unlike with PayPal, making it convenient for both users and customers.

Useful Reporting Feature: The reporting feature of <Product> has been highly praised by users. Many reviewers have mentioned that they find it easy to keep track of transactions thanks to this feature. They appreciate being able to access a backend summary of all transactions and export reports as needed.

Convenient Sandbox Environment for Testing: Reviewers have highlighted the convenience of having a sandbox environment for testing credit/debit card payments integration. This feature provided by <Product> makes it easier for users to ensure that their payment systems are working properly before going live.

Fiserv (First Data) - ICICI Merchant Services Reviews

7 Reviews

Great value for its transaction rates. But don't expect "always up" from them, because they do have issues sometimes

Rating: 7 out of 10

Incentivized

March 24, 2022

Use Cases and Deployment Scope

We created a online store web application for our client, which needed to integrate with an online credit card processing payment gateway. We chose First Data (Fiserv) for this.

Pros

Provided our client with competitive rates
Integration came with a sandbox environment, which was convenient
Backend has a summary of all transactions and a report that can be exported

Cons

Credit card gateway for OTP was faulty, and failed a large amount of transactions until they fixed the bug.
The implementation documentation was not so complete, and did not show the existance of a payment webhook notification option (which they actually have)
No live chat or immediate technical support agent during off hours. This could be problematic sometimes when things are urgent.

Likelihood to Recommend

When you want better rates than PayPal or Stripe, First Data is the way to go. But don't expect a great service or immediate attention when needed. Issues do occur sometimes, it's not 100% always up, from my experience.

Verified User

C-Level Executive in Corporate (1-10 employees)

Vetted Review

2 years of experience

If you want to be charged with bogus services without permission and be annoyed - Fiserv is your machine!

Rating: 1 out of 10

January 31, 2022

Use Cases and Deployment Scope

We use it as our POS machine in our front office.

Pros

Unauthorized charges
Bad customer service
horrible support

Cons

Open communication on value added products
Asking for consent before charging customers with unauthorized products
proper training for their customer care

Likelihood to Recommend

Their POS machine works fine. The biggest issue for me is that without consent and permission they add some nonsense service to your account and charge you for it. All of this done without any consent and only way to find out is to be very watchful on the daily settlement report. It is a huge hassle to contact their customer care, who barely have any knowledge of their products to get your money refunded.

Have spoken multiple times to their office to ask them to stop adding products without permission, but they still do it. completely non ethical way to make money. Customers have to be very watchful of being charged without permission.

Verified User

General Manager in Customer Service (11-50 employees)

Vetted Review

1 year of experience

Merchant Service Profile

Rating: 8 out of 10

Incentivized

January 12, 2022

Use Cases and Deployment Scope

We utilize the merchant platform to process our customers' credit card payments. We have found the software to be very user-friendly and offer us the flexibility that we previously lacked.

Pros

process customer payments
provide good reporting
provides for secure processing

Cons

Security protocol require password changes every 60 days
User can be locked out of software and receive no notice of this

Likelihood to Recommend

The software which is web-based offers our employees access the portal for reporting, credit card processing remotely. This feature has been very useful during the current Covid environment.

John Bevilacqua

Controller & Finance Director in Finance and Accounting at CSI Worldwide (501-1000 employees)

Vetted Review

4 years of experience

View profile

Harassment by Merchant services

Rating: 1 out of 10

December 2, 2021

Use Cases and Deployment Scope

The biggest fraud and scam [in my opinion] is going on in ICICI merchant Services. [In my experience] they just give you horrible nightmares nothing else the worst way to take payments from these Fiserv Machines.

Pros

[In my opinion] the biggest fraud.
[I believe] they use your money.

Cons

[In my experience,] merchants will just follow this scam service and they will say they provide a refund to the customer but actually they will not do anything just use your money by giving unnecessary excuses.

Likelihood to Recommend

Not satisfied at all with the merchant services [in my experience] no one will be there to help you, no one will pick up your call.

Verified User

Account Manager in Corporate (51-200 employees)

Vetted Review

1 year of experience

Icici card payment machine - it was really bad experience.

Rating: 1 out of 10

October 26, 2021

Pros

machine works decent

Cons

[I believe] Charges are not transparent at all. They want to enable different features without telling us and charge for it.
Believe me, they charge you for every other feature, we need to really hunt them to get it deactivated.

Likelihood to Recommend

Worst service [in my opinion]. We have to follow up and check every day for charges. They charge 2x to 5x the amount of money that we pay annually. You need to follow up 10 times to get charges reversed. Whoever is business can't follow up their team for unnecessary charges and check emails all the time for additional unreasonable charges they impose on us. We lost our peace of mind with icici machine for payments. No use how many times you talk to their team [in my experience]. It's a very unethical business practice to charge customers high.

Verified User

Partner in Sales (1-10 employees)

Vetted Review

3 years of experience

Numerous hurdles discovered along the way

Rating: 4 out of 10

Incentivized

June 25, 2019

Use Cases and Deployment Scope

We utilize FirstData to process credit card transactions for third-party software companies. Without FirstData, we'd have to integrate with a payment processor which charge additional fees to process each transaction.

Pros

Facilitates the approval of credit/debit card payments.

Cons

They're too big of a company, each division seems to know only about their own area to such a specific degree that if we make an inquiry about how another division integrates with whoever we're talking to, we're told to contact the other team.
Constantly finding out there is yet another team that we need to work with to troubleshoot an issue.

Likelihood to Recommend

The arena of companies to choose from to process credit/debit card payments at this level is ridiculously small. I was told which one we would be working with, and am unaware how the others compare(especially on processing fees), but I can only assume that they would be better to work with than FirstData after the overly complicated process we have gone through over the last couple years when we were told it would easily take less than a year.

Verified User

Director in Research & Development (1-10 employees)

Vetted Review

2 years of experience

FirstData a good overall solution for ecommerce integration

Rating: 6 out of 10

Incentivized

October 3, 2017

Use Cases and Deployment Scope

I use FirstData to integrate payments on my website with my bank. This way I have a system that can process credit cards without the customer leaving the site (as they would with PayPal) and it stores all the information securely in case I need to run a manual transaction. The payments are then automatically transferred to my bank account within a business day or two, so there are no extra steps in trying to get my money.

Pros

Securely stores data on FirstData's servers so that I don't have to worry about the technical details there.
Integrates well with WordPress and WooCommerce and provides a seamless user experience.
Allows customers to pay while staying on site, rather than leaving and coming back like PayPal.

Cons

The First Data UI could be better - it's not easy to see trends and I can't pull up transactions for periods longer than 2 months at a time.
Stripe has recently updated their UI and they are free to integrate with my website. With FirstData, not only do I have to pay my bank a monthly fee, I also have to pay for a special plugin to integrate into WooCommerce on a recurring yearly basis, but I also have the transaction fees. It's a solution that works, but I'm not convinced it's the best one out their anymore.

Likelihood to Recommend

I would recommend this to someone who's bank offers good rates on merchant processing. If the rates aren't any better than what you'd get with Stripe, I wouldn't bother with the whole setup.

Ruby Javaid

Chief Designer in Marketing at buzzy design, LLC (1-10 employees)

Vetted Review

1 year of experience

View profile

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