Filevine Reviews and Ratings

Rating: 6.1 out of 10

Score

6.1 out of 10

Community insights

TrustRadius Insights for Filevine are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Organization: Users appreciate Filevine for its organization capabilities, with many stating that it is a comprehensive and centralized platform for managing all their files and information related to their cases. They find it helpful to have everything in one place, allowing them to easily access and track important client information, set reminders, and pin important information to projects.

Ease of use: The user-friendly interface of Filevine is highly praised by users, who find it intuitive and easy to navigate. Many compare it to social media platforms in terms of usability. This ease of use makes it quick and effortless for users to find the information they need without any hassle.

Customization options: Users value the flexibility and customization options provided by Filevine. They appreciate being able to tailor the software according to their specific needs and preferences. This level of customization allows users to make Filevine work best for their individual workflows, increasing efficiency and productivity.

Reviews

19 Reviews

Worst Customer Service Experience

Rating: 1 out of 10

Incentivized

February 13, 2025

Use Cases and Deployment Scope

We use Filevine as our day-to-day case management software for thousands of mass tort cases. The product is used to keep the staff working on track for the advancement of cases, to manage deadlines, for reporting and work allocation, for client communication and for document management, organization and retention as the case level.

Pros

Framework of the tool functions well but requires planning and forethought for optimal set-up as it is inflexible after initial setup
Has good extra modules to solve process related operational issues but those modules all come at extra cost

Cons

In my opinion, customer service is as bad as I have ever experienced anywhere. Even the IRS is more responsive than Filevine.
In my experience, their staffing and personnel changes so frequently that even if you do find someone who is responsive they either leave the company or are reassigned.

Likelihood to Recommend

The case management system is actually a good tool. And it might be ideal for larger law firms where perhaps they would get better customer service if they were a larger client. For a small firm, in my experience, they make it clear that we are not valued in the least.

Verified User

C-Level Executive in Corporate (1-10 employees)

Vetted Review

4 years of experience

Filevine - You get out of it what you put in

Rating: 9 out of 10

Incentivized

January 29, 2025

Use Cases and Deployment Scope

We use it to manage all our cases. This gives us a way to keep them organized and keep all relevant information in one area. It is especially great for managing the larger cases where we have thousands of clients.

Pros

Create detailed reports that are fully customizable
Create different project types for our different kinds of cases
Customize each project type for each type of case so they only have needed information
Being cloud-based storage for all case files

Cons

A lot of functionality comes from either add-ons or third party developers
Having training that fits our firm better
When entering information for projects within the same household, you always have to enter the same information multiple times

Likelihood to Recommend

Filevine works best if there are least a couple people in the office that know how to customize it. The best part about this system is that just about anything that needs to be tracked or saved for a case can be done.

Brian Quisido

Help Desk Technician in Information Technology at Kabateck LLP (11-50 employees)

Vetted Review

5 years of experience

Filevine is a good place to start.

Rating: 6 out of 10

Incentivized

January 21, 2025

Use Cases and Deployment Scope

Filevine is our main software for managing legal cases. We keep track of client communications with it as well as expenses, contact information, medical records, and team tasks.

Pros

Filevine allows us to keep a detailed log of notes, with time and date stamps.
Filevine allows for quick transition through files and sections within a file.
Filevine has good calendar for managing deadlines.

Cons

The drop downs are finicky. If I am not perfectly hovered over an option the entire drop down disappears and I have to do it again.
A search feature within the client files would be amazing. Rather than scrolling for a specific conversation, I would like to be able to type in keywords and it pull up. But only in that one clients file.
More app compatibility. It would be nice if I could call/text/email directly from Filevine. But not all of my apps are compatible.
Texting and Faxing fail consistently. I don't know that I have ever been able to successfully send a text from Filevine.

Likelihood to Recommend

I think Filevine is great for a small scale law firm. But I have worked at other law firms, and for the district court, and have found Filevine to lack some of the key items I appreciated with prior software.

Alicia Bishop

Paralegal in Legal at Carlson Injury Law Firm (11-50 employees)

Vetted Review

Honest Filevine Review.

Rating: 8 out of 10

Incentivized

May 31, 2022

Use Cases and Deployment Scope

Filevine is our client management software. It allows us to track the current case status of each of our client's cases, from inception to conclusion. It is a highly customizable software that allows users to tailor it to their own legal practices.

Pros

Highly customizable.
Great user interface.
Easy to learn, simple to use.

Cons

On occasion, the software will lag significantly, or go out of service altogether.
Expensive to use.

Likelihood to Recommend

Filevine is well suited for personal injury cases, whether the case is pre-litigation or in litigation. Filevine can also be used on an iPhone as an app, whether the user interface is exactly the same as on the computer. This allows ease of access to client information on the go.

Michael H. Chen, Esq.

Attorney, Owner in Legal at Chen Law Group, A.P.C. (1-10 employees)

Vetted Review

3 years of experience

View profile

Don't Fall for the Sales Pitches!

Rating: 1 out of 10

Incentivized

May 2, 2022

Use Cases and Deployment Scope

Filevine is a disaster of a program. It should be apparent because they do not let you use the program first. Instead, they give you a full-court sales pitch. I had thought myself resistant to such tactics but sadly I was not. I wanted to find an alternative to the practice management program we currently use, Clio. Clio is decent at lots of things but is so general that it is mediocre overall. The sales rep kept telling me how "advanced" Filevine was. So advanced that you needed to pay thousands of dollars for their implementation consultant to "customize" it. If a program requires such an advanced setup, it likely means it's not intuitive or user-friendly. I wanted to try out their document management functionality. It is quite poor. First, the user opens the document from Filevine triggering it to open in Word. Then it appends a string of gibberish to the file name while you're using it. Then if you leave a document open on your desktop while Windows temporarily goes to sleep if you're away from your computer, you will come back and there will be a file upload error. Don't think their help center will actually help you though as it doesn't mention this issue. The solution is to save a copy of the document, drag and drop it back to Filevine and then start again. This is what document management is supposed to avoid, having to upload manually to a specific location. This is just one of the countless issues with this program. They overpromise through aggressive sales tactics bordering on unethical.

Pros

Customization
Aggressive sales representatives
Overpromising

Cons

Aesthetically unpleasing user interface
document management

Likelihood to Recommend

Filevine is well suited if you want to have a practice management program that is not Clio and that is difficult to use, lacks essential features, and is overpromised. It is not suitable for heavy litigation. What kind of legal practice system refers to the core elements as "projects"? Not matters or cases?

Spencer Sheehan

Attorney in Legal at Sheehan & Associates, P.C. (1-10 employees)

Vetted Review

1 year of experience

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Reviews and Ratings

Don't Fall for the Sales Pitches!

Rating: 1 out of 10

Incentivized

May 2, 2022

Use Cases and Deployment Scope

Pros

Customization
Aggressive sales representatives
Overpromising

Cons

Aesthetically unpleasing user interface
document management

Likelihood to Recommend

Spencer Sheehan

Attorney in Legal at Sheehan & Associates, P.C. (1-10 employees)

Vetted Review

1 year of experience

View profile