The design tool for essential collaboration
Use Cases and Deployment Scope
We use Figma to design and prototype user experiences across our entire product suite of e-commerce systems. From product catalogue & PIM, CMS and marketing through to storefront, checkout and customer service - every aspect of the service design is regularly reviewed, optimised and improved and Figma is the tool that allows us to visualise the future before we commit to building anything. This gives us confidence with usability testing that we’re building the right thing and then the engineering teams can review, estimate and plan based on the scope defined in the Figma files. Without Figma, these tasks would be very difficult. AI tools offer more intuitive prototyping however Figma is still winning at being a canvas editor that maps out messy problem spaces and acts as a communication tool to foster alignment in complex cross functional teams.
Pros
- Canvas editing
- Team wide design system libraries
- variables and tokens setup
- Commenting for review and refinement
- Sharing prototypes for feedback and approval
Cons
- Interactive prototyping with form fields
- Figma make performance slow and laggy
- Figma make quality of outputs does not match competitor vibe code products
- AI design generation for canvas
Return on Investment
- Cut engineering delivery time
Usability
Alternatives Considered
v0 by Vercel and Lovable
Other Software Used
v0 by Vercel, Atlassian Confluence, Microsoft Teams

