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FieldRoutes Reviews & Insights

Score7.5 out of 10

4 Reviews and Ratings

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Community insights

TrustRadius Insights for FieldRoutes are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Genuine and Amazing Assistance: Several users have appreciated the genuine and amazing assistance they received during the onboarding process. They found the support team to be helpful and responsive, which made their experience with Fieldroutes highly positive.

Helpful Training from Fieldroutes Community: Many users found the training provided by the Fieldroutes community to be helpful in understanding the software and integrating it into their business within a month. The comprehensive training materials offered valuable insights and guidance, enabling users to quickly get up to speed with using the software effectively.

Customization Options for Tailoring Business Needs: Users appreciated the customization options offered by PestRoutes, allowing them to tailor the software to suit their business needs and adapt as their business grows. This flexibility gave them more control over how they operate, enhancing their overall experience with PestRoutes.

Reviews

2 Reviews

FieldRoutes saves the day!

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

FieldRoutes is the software used in our pest management business. We use it to schedule customers and routes for our technicians; we use the invoicing and collections aspect; we use the reporting features; we use the credit card features; we use the time clock, we use the route optimization; we use the email and SMS to contact customers; we use the dashboard for a quick glance at how the company is doing, and we use the diagramming tools to help our customers see what has been treated.

Pros

  • Scheduling routes.
  • Invoicing and finance charges for customers.
  • Time clock for employees checking in and out.

Cons

  • They just changed the way that the customer card looks and made it harder to negotiate.
  • There should be a way to put all of the wood-destroying pest inspections under a real estate company that orders them all.
  • There should be a button for those one time or only one service customers so that you don't have a bunch of customers that don't repeat.

Likelihood to Recommend

We found that it works well for most of our needs. It is user-friendly and easy to use for both the office staff and the field staff. One problem that they have not been able to fix is for the field technicians to take credit cards in the field. We tried the beta program and unloaded and reloaded the software on the iPads, and we still have that problem.
SP
Sandra Plants
General Manager at Integrity Pest Management (1-10 employees)
Vetted Review
FieldRoutes
4 years of experience

Amazing software for small to mid-sized consumer service companies!

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

We have a team of over 1000 technicians that uses FieldRoutes daily to view their routes, complete stops, charge customers, and review contracts. Before we used FieldRoutes, we used ServeSuite, and we had to print off routes on paper and have our technicians come into the office daily to pick them up. Once we had field routes, we could have our technicians work remotely and only come in a couple of times a week for chemical pick up and training.

Pros

  • Service completion
  • Picture upload of services rendered
  • Contract review

Cons

  • Customer SMS communication
  • Bulk Route optimization include multiple preferences
  • API documentation

Likelihood to Recommend

I would recommend FieldRoutes to small and mid-sized consumer service companies. For the price point, A/R functionality, and ease of use, there are no real competitors in the market. For Aptive in 2016, it helped make a huge step forward with our processes and turn our technicians mobile. It also dramatically improved our A/R as soon as we started using it.
RH
Robert Hansen
VP of Human Resources in Human Resources at Aptive Environmental (1001-5000 employees)
Vetted Review
FieldRoutes
6 years of experience
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