What is Feefo?
Feefo is a customer feedback and review platform used by businesses worldwide to collect, manage, and leverage authentic customer insights.
Key Features:
- Purchaser verified reviews for increased trust
- Customisable surveys and feedback requests
- AI-powered sentiment analysis and fraud detection
- Integration with e-commerce, CRM, and marketing tools
- Real-time analytics dashboards and reporting
Benefits:
- Enhanced brand credibility and conversion rates
- Actionable insights that drive product and service improvements
- Increases in review response rates and customer loyalty
Feefo’s verified-only review system ensures authenticity, while advanced analytics help brands identify trends and continually improve customer experience.
Categories & Use Cases
Screenshots
a Feedback Invite
Technical Details
| Deployment Types | SaaS |
|---|---|
| Mobile Application | No |
| Supported Languages | Bulgarian, Catalan (Spain), Czech, Danish, German, Greek, English (UK), English (US), Spanish, Finnish, French (Canada), French (France), Croatian, Hungarian, Indonesian, Italian, Japanese, Korean, Lithuanian, Latvian, Dutch, Norwegian, Polish, Portuguese (Brazil), Portuguese (Portugal), Romanian, Russian, Slovak, Swedish, Thai, Turkish, Chinese (China), Chinese (Hong Kong), Welsh |
FAQs
What is Feefo?
From customer reviews, Feefo aims to provide companies with meaningful feedback that boosts sales, builds trust and improves the customer experience, and help them create better feedback campaigns and respond in real-time, with simple options for managing sales data and personalizing customer communications.
How much does Feefo cost?
Feefo starts at $99.
What are Feefo's top competitors?
Bazaarvoice, Yotpo, and Trustpilot are common alternatives for Feefo.
Who uses Feefo?
The most common users of Feefo are from Small-Business.