FastPass IVM (Identity Verification Manager) Reviews & Insights

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FastPass IVM (Identity Verification Manager) Reviews

2 Reviews

Enhancing Help Desk Security through Advanced User Verification

Rating: 8 out of 10

April 3, 2025

Use Cases and Deployment Scope

Callers to the Service Desk will, if they are doing any high risk operation need to be verified by FastPass IVM (Identity Verification Manager) before they can continue. Often users use Okta to verify their identity and the product fully integrates there.

Pros

The product leaves a full audit trail in the users ticket - this is also great for the next handler in the service desk as they can see that the user has been verified

Cons

It could be a bit faster in the interface, but it is not really a problem.

Likelihood to Recommend

We do not use it for calls about printerproblems

Verified User

Project Manager in Information Technology (5001-10,000 employees)

Vetted Review

1 year of experience

Flexible and secure reliable user identity verification

Rating: 10 out of 10

August 12, 2025

Use Cases and Deployment Scope

Making sure users are verified, identify wise, in a proper manner

Pros

FastPass IVM (Identity Verification Manager) enable users to securely reset their passwords by verifying their identity using multi factor authentication
An employee forgets their Active Directory password. Instead of calling the IT helpdesk, they go through a self-service portal where they verify themselves via an OTP

Cons

Documentation could be clearer

Likelihood to Recommend

Having had attempts to break though the Help Desk calling as a fake user aking for a new password - the benefit is to keep social engeneering away from the Help Desk. IVM counters that issue.

Verified User

Program Manager in Human Resources (5001-10,000 employees)

Vetted Review

1 year of experience

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