TrustRadius Insights for EZ Texting are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
Efficient Contact Organization: Users have appreciated the feature of creating unlimited groups to efficiently organize contacts, allowing for seamless management and segmentation. This functionality streamlines communication by enabling users to tailor messages based on specific group characteristics or interests.
Time-saving Templates: The ability to create templates for future use has been well-received by users as it saves time and effort in crafting repetitive messages or campaigns. By having pre-designed templates readily available, users can quickly send out consistent and professional-looking communications without starting from scratch each time.
Effective Message Tracking: Users value the creation of trackable links, enabling them to monitor message effectiveness and make data-driven decisions for optimization. With this feature, users can analyze metrics such as open rates and click-through rates to refine their messaging strategies and improve engagement with recipients.
We use EZ Text for our emergency messaging system. EZ Text allows us to reach all of our employees via text quickly and simultaneously in case of an emergency. This is helpful for us so that employees don't have to check their email before coming into work and can receive the information directly on their phone. We use EZ Text only for emergencies, ex, office closures in case of bad weather, etc.
Pros
Easy to use and manage.
Cost effective.
Quick and reliable.
Cons
Being able to send a group message directly from the inbox.
Setting up text templates takes a minute to figure out.
Additional integrations for contact upload.
Likelihood to Recommend
For what we use EZ Texting for (Emergency contact system), it does what we need and is very easy to manage and keep up to date. The team always reaches out to see if there is anything more we need, which is kind as well. I can't speak to its features as a whole, however, as its use is very narrow in scope in our business.
VU
Verified User
Employee in Human Resources (Accounting company, 51-200 employees)
EZ Texting allows my organization to use our primary phone number as a texting line, and has additional features such as mass texts, campaigns, and workflows that make it easier to contact existing and potential clients.
Pros
Organizing incoming texts
Mass Texts
Managing Contacts
Cons
Auto Reply
Reply suggestions
Likelihood to Recommend
We had some initial issues that were solved after some back and forth with customer service, but after that the service has worked well to fit our needs of occasional interaction with our clients.
VU
Verified User
Manager in Marketing (Legal Services company, 51-200 employees)
I use it to share communications and reminders with Church Members. It helps to centralize communications with groups that are targedted which make communciations easy for our communications team. I love EZ Texting and its easy to use dashboard and features. I would recommend using the tool for any size organization for quick and easy communictions. Bobo Data Systems
Pros
Straight forward UI/UX
Easy user platform to quicky addd users and groups
Cons
I would like to see AI added to the platform to communication and manage with speech
Likelihood to Recommend
Excellent for large scale communications by SMS but not MMS
We have had tens of thousands of clients since 2012, and we've discovered that many would like to utilize our services again. Although over the years, we've found many of our clients have lost our website and/or contact method to do business with us again. We've thought of every possible method to check in with them and have not been able to figure out a practicable method without having to call them on the phone and bother them. With EZ texting, we've been able to send a simple text message to our clients, and in doing so, we've been delighted to discover that many of our clients were very happy to hear from us. With our first contact with clients, we increased our profits dramatically, as our old clients are now our current clients and know how to contact us in the future to work with us again. We sincerely appreciate the ease of contacting our previous clients, whom EZ Texting has provided our business with. It's allowed our customers to reconnect with us and allowed us to increase our profits by working with our valued clients once again. We highly recommend EZ Texting for anyone looking to reconnect with their clients.
Pros
Reaching clients.
Communicating by text message.
Offering special deals for existing clients.
Cons
Everything is great.
Likelihood to Recommend
EZ Texting is great for reaching current clients and offering them special promotions and deals. We have utilized it to reach our clients and are having great results by contacting them by message.
VU
Verified User
Manager in Customer Service (Graphic Design company, 1-10 employees)
We use EZ Texting to connect with leads and customers alike. Its standout advantage is that, unlike email, texting bypasses the spam folder issue. While some marketing emails land in primary inboxes and others get filtered into spam, texts sent via EZ Texting reach their recipients about 98% of the time, assuming the phone number isn’t a landline, disconnected, or invalid. By using text messages, we avoid the email spam barrier and successfully reach our audience, contributing to better communication with customers and prospects. We send regular messages via ez texting to our contacts, which allows us to see who is interested in hearing from our organization.
Pros
I appreciate the detailed delivery reports.
The support team’s quick responses are appreciated.
The automation feature is incredibly handy for instantly messaging leads right after they sign up.
The onboarding process is straightforward.
Genuine customer inquiries show up in the inbox, organizing important messages in one place.
You can avoid the email spam folder by using ez texting!
Opt-outs resolve themselves.
Cons
The credit pricing system can be confusing when comparing different plans.
The email and mobile app notifications can be streamlined. They alert you about both opt-outs and regular messages, like customer questions. Ideally, the notifications should only show regular messages, and the opt-outs should resolve themselves in the background.
We would appreciate a simple, easy way to compare pricing plans based on potential usage amounts. The credits can make it feel like you have to run a calculation and go through a multi-step formula to figure out what you will pay for the software each month.
Likelihood to Recommend
It is great to reach people who have given you their phone numbers. You can connect with leads and customers, strengthening rapport and staying in touch with them. They work well with Facebook ads through the Zapier connection, allowing you to follow up with prospects. However, if a business cannot access its leads' phone numbers, the tool will not be of much use. I know of a senior care company that was in business for years but relied strongly on email marketing. They did not ask for their leads' phone numbers and, therefore, did not find EZ Texting useful. That is expected from a company that does not ask prospects for their phone numbers.
VU
Verified User
Professional in Marketing (Marketing & Advertising company, 1-10 employees)
Here's how EZ Texting empowers our clients to thrive:
Boost Sales and Traffic: We create targeted text blasts to keep clients informed about exciting flash sales, limited-time offers, and clearance events, driving more customers through their doors.
Reduce Missed Appointments: Say goodbye to no-shows! Appointment reminders ensure clients receive timely notifications, significantly reducing missed appointments for services like in-store styling.
Gather Valuable Feedback: We leverage EZ Texting's easy-to-use surveys to gather real-time customer opinions on new collections and service quality. These insights empower clients to make data-driven decisions that keep their customers happy.
Pros
Unlimited Contacts
List Growth Tools
Drip Campaigns
Cons
Expensive
Customer Service
Sending Issues
Delays
Likelihood to Recommend
EZ Texting excels at reaching your target audience. It offers scheduled group texts, interactive replies, and customizable campaigns for sales or informational purposes. This makes ongoing engagement with both new and existing users straightforward. However, be aware that some desirable features come at an additional cost within the platform's tiered pricing structure. At times, the platform can feel less intuitive when used by multiple team members simultaneously.Despite the pricing complexities, EZ Texting was a valuable tool for us. It allowed seamless interactions with existing users and helped us design effective campaigns for recruitment and outreach. The web-based app and excellent performance on smart devices are definite pluses, outshining some competitors in this area.
VU
Verified User
C-Level Executive in Professional Services (Marketing & Advertising company, 11-50 employees)
Mass personalized communication to clients databases with promotional offers and announcements. It allows us to find current in market shoppers in our current database with trackable links. We primarily use the MMS feature and have seen double to sometimes triple the response rate from shoppers since the image is a visual transfer of trust for shoppers instead of just live type and a link for them to click on.
Pros
Tracking
Message personalization
AI generated text responses
Cons
Navigating between main account and sub account
AI inbound response
Easier integration into Zapier
Likelihood to Recommend
As stated before, communication on a mass scale to mine through customer databases and find current in market shoppers to turn them into buyers. EZ Texting is less appropriate, for our needs at least, for one ok one conversation with clients customers. Since we only white label our products to customers, which isn’t available with EZ Texting, our clients can’t monitor inbound responses.
We use EZ Texting to update our clients on tax returns, send out discounts, and send out general information to our client base.
Pros
INTEGRATES WITH ZAPIER
KEYWORD CAMPAIGNS
ORGANIZING COVERSATIONS WITH CLIENTS SEPARATELY
Cons
ABILITY TO SYNC CLIENT DATA ACROSS OTHER PLATFORMS
Likelihood to Recommend
The fact that EZ Texting integrates with Zapier helps save a tremndous amount of time in my business. I connect my crm to Zapier as well and can now send general or tailored text message updates to various clients in the clickof a button.
EZ Texting sets the standard in text messaging. Their feedback/report portal is easy to use, archive, and dosnload. Their customer service is amazing. I hgihly endorse and support EZ Texting for all my communication needs.
Pros
Customer Service
Downloaded Reports
Individual response and feedback
Cons
Maybe some lower per number costs for yearly subscribers
Likelihood to Recommend
For most political campaigns, there are several different groups and lists to mail to, email to, and text to. EZ Texting keeps individual lists easy to manage and organize.
We use EZ Texting to communicate with candidates and our current employees. The product helps with time consuming phone calls and with dealing with a younger generation, who are not keen to answering phone calls.
Pros
Provides online website and app for ease of use.
Notifies of a new message by a push notification online and on the app, and sends an email.
Allows multiple messages to be sent, if you are sending a large message.
Cons
Copy & Paste while using the app would be nice :)
Likelihood to Recommend
EZ Texting is well suited for quick questions that the HR department can respond to, without having to have an in person chat or phone call.
