TrustRadius Insights for EZ Texting are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
Efficient Contact Organization: Users have appreciated the feature of creating unlimited groups to efficiently organize contacts, allowing for seamless management and segmentation. This functionality streamlines communication by enabling users to tailor messages based on specific group characteristics or interests.
Time-saving Templates: The ability to create templates for future use has been well-received by users as it saves time and effort in crafting repetitive messages or campaigns. By having pre-designed templates readily available, users can quickly send out consistent and professional-looking communications without starting from scratch each time.
Effective Message Tracking: Users value the creation of trackable links, enabling them to monitor message effectiveness and make data-driven decisions for optimization. With this feature, users can analyze metrics such as open rates and click-through rates to refine their messaging strategies and improve engagement with recipients.
I use EZ Texting to be able to communicate with clients that we are typically not able to get a hold of on the phone. It is a great tool, to contact them because a lot of people now at day's do not pick up a phone number that they do not know. We are then able to either recruit them as an employee, fix their policy or get a reinstatement.
Pros
Easy Templates
Nice Campaign Tracker
Number of Messages Sent
Cons
The way that we receive new messages, color or highlight them differently. I have to at times sort to find who messaged me.
A way to save or highlight a message to view later
Likelihood to Recommend
EZ Texting is well suited because it is a great and fast tool to get in contact with clients or message a group of people on a wide scale.
VU
Verified User
Administrator in Customer Service (Insurance company, 51-200 employees)
Our organization uses EZ Texting to communicate with our tenants, owners, vendors, and affiliates. This tool has proven to cut down on endless emails and provide faster service options to our clients.
Pros
Response times are amazing
Customer Satisfaction has drastically increased
Time Consuming email responses and repeat phone inquiries and decreased
Cons
None at this present time.
Likelihood to Recommend
Frequently asked questions are best for EZ Texting. Detailed and more informative use may not be best suitable for the platform.
We use EZ Text for our emergency messaging system. EZ Text allows us to reach all of our employees via text quickly and simultaneously in case of an emergency. This is helpful for us so that employees don't have to check their email before coming into work and can receive the information directly on their phone. We use EZ Text only for emergencies, ex, office closures in case of bad weather, etc.
Pros
Easy to use and manage.
Cost effective.
Quick and reliable.
Cons
Being able to send a group message directly from the inbox.
Setting up text templates takes a minute to figure out.
Additional integrations for contact upload.
Likelihood to Recommend
For what we use EZ Texting for (Emergency contact system), it does what we need and is very easy to manage and keep up to date. The team always reaches out to see if there is anything more we need, which is kind as well. I can't speak to its features as a whole, however, as its use is very narrow in scope in our business.
VU
Verified User
Employee in Human Resources (Accounting company, 51-200 employees)
EZ Texting allows my organization to use our primary phone number as a texting line, and has additional features such as mass texts, campaigns, and workflows that make it easier to contact existing and potential clients.
Pros
Organizing incoming texts
Mass Texts
Managing Contacts
Cons
Auto Reply
Reply suggestions
Likelihood to Recommend
We had some initial issues that were solved after some back and forth with customer service, but after that the service has worked well to fit our needs of occasional interaction with our clients.
VU
Verified User
Manager in Marketing (Legal Services company, 51-200 employees)
I use it to share communications and reminders with Church Members. It helps to centralize communications with groups that are targedted which make communciations easy for our communications team. I love EZ Texting and its easy to use dashboard and features. I would recommend using the tool for any size organization for quick and easy communictions. Bobo Data Systems
Pros
Straight forward UI/UX
Easy user platform to quicky addd users and groups
Cons
I would like to see AI added to the platform to communication and manage with speech
Likelihood to Recommend
Excellent for large scale communications by SMS but not MMS
I use EX Texting to stay in contact easily with clients who inquired about getting Medicare Insurance through my agency. It is a simple way to communicate personally without wasting time.
Pros
Reporting
Importing new clients
Support your
Cons
Explaining the token payment process regarding different types of campaigns
Not allowing certain characters in texts
Likelihood to Recommend
Easy sign up and approval. Fast easy start of first campaign on first day
We use EZ Texting as a mass texter to help get information out to our employees. Sometimes it's updates other times it could be alerts that could affect their day-to-day business(es).
Pros
It's simple
It's quick
It's reliable
It works
Cons
Contact searching could be simplified
Message construction could be simplified
Likelihood to Recommend
I would recommend it to someone needing to get alerts out. I probably won't recommend it for someone wanting to sell a product.
We are able to utilize EZ Texting and a means to communicate with our customers and minimize our phone calls. It has hugely helped minimize our phone time.
Pros
Engage with customers
Occasionally help with scheduling
Reduce phone call time
Cons
Quicker refresh rate
Likelihood to Recommend
It is great to have customers send a text rather than our phone lines being filled up. Instead for the smaller/easier questions a quick text is much easier.
VU
Verified User
Manager in Customer Service (Consumer Goods company, 11-50 employees)